Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339471 ↗ ServiceMax

Centurion of Florida • Virtual Tech - Drop Shipment • PC

📍 Dade Correctional Institution — 19000 SW 377th St, Florida City FL, 33034

Jan 23, 2026 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Mar 27, 2026
0 biz days remaining
Active: 0 biz days
Paused: 141 biz days
🏭 Customer Supplied Parts (1)
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸141d
⏸ Clock Paused
Status: Awaiting Parts
Jan 23 → Aug 14, 2026
141 business days (not counted)
Created: Jan 23, 2026 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0
Jan 23 → Aug 14 Awaiting Parts ⏸ Paused 141 —
Dispatch 0.0d
On Track
Dispatch
0.0 days
Created: Jan 23, 2026 Due: Mar 27, 2026 (140 days overdue)
📅
141.8 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561451
follow up to WO-01337488
Closed
follow up to WO-01337488 Technician Elkin Barahona Slit lamp - no other equipment information Work Performed 01/22/26 EBar. This lamp needs A bulb.
Priority
Standard
Origin
Created From WO
Reason
New Case
Contact
Peter Heron
Owner
Virtual Tech
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339471 (current) Awaiting Parts
Virtual Tech - Drop Shipment
Created: Jan 23, 2026
On Track
Awaiting Parts • 202 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


Woodlyn IncSlit lampSlit Lamp132797130863Optical Exam 1


⚠️ Problem Description
follow up to WO-01337488 Technician Elkin Barahona Slit lamp - no other equipment information Work Performed 01/22/26 EBar. This lamp needs A bulb. https://www.ebiotrack.com/workorder.php?wo=71100

Timeline

📞
Case Linked Jan 22, 3:26 PM
Case Number: 00561451
Subject: follow up to WO-01337488
Status: Closed
📋
▶
3 Work Order Created Jan 23, 8:29 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00088927
Status: Submitted to Customer
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 3m
🚨 67.0 business days
📦
Parts Requested Apr 28, 4:33 PM
Order: 00095347
Status: Closed
🔩
2x Parts Added Apr 29, 12:31 PM
Type: Parts, Expenses
Status: Open
Qty: 1

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00561451
Closed
📦
Parts Order 00088927
Submitted to Customer
📦
Parts Order 00095347
Closed

ℹ️ Work Order Details

Status
Awaiting Parts
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 23, 8:29 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03205325 Parts Open 1 $0.00 Apr 29, 12:31 PM
WL-03205326 Expenses Open 1 - Apr 29, 12:31 PM

Details