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WO-01339504 ↗ ServiceMax

Assurance Health System, LLC • Inspection • P3

📍 Assurance Health -Indianapolis — 900 N. High School Road, Indianapolis IN, 46214

Jan 23, 2026 → Mar 3, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Jan 28, 2026
✗ SLA Missed (24 biz days late)
Active: 27 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
2d
▶ Clock Running
Status: Assigned
Jan 23 → Jan 27, 2026
2 business days (counted)
Running total: 2 of 3 biz days used
24d
▶ Clock Running
Status: Scheduled
Jan 27 → Mar 3, 2026
24 business days (counted)
Running total: 26 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 27 of 3 biz days used
Created: Jan 23, 2026 Completed: Mar 4, 2026
Business Days Used 27 / 3
0 3d budget +24d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0 / 3
Jan 23 → Jan 23 Ready for Scheduling ▶ Running 0 0 / 3
Jan 23 → Jan 27 Assigned ▶ Running 2 2 / 3
Jan 27 → Mar 3 Scheduled ▶ Running 24 26 / 3
Mar 3 → Mar 4 Tech On Site ▶ Running 1 27 / 3
Dispatch 0.0d
Coordinators 27.9d
Field Work 1.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
27.9 days
Over SLA
Field Work
1.1 days
Over SLA
Created: Jan 23, 2026 Due: Mar 31, 2026 Completed: Mar 4, 2026 (27 days early)
📅
27.3 days Total Age
⏱️
24.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
27.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561559
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 36 pieces https://www.ebiotrack.com/inspection.php?iid=32636
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tony Scott
Owner
Leona Coonrod
Created
Jan 23, 2026
Work Orders from this Case (1)
WO-01339504 (current) Invoiced
Inspection • Vincent Nyathi
Created: Jan 23, 2026 • Closed: Mar 3, 2026
Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 24.7 days stuck in "Scheduled"
⏱️
Total Delay 27.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
2.7d / 0.5d SLA
Scheduled
24.7d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/27/2026 CRamen spoke with Tony and he said this inspection is due inm March and scheduled for Tuesday 3/3/2026 with tech arrival between 8-10am. 

🔧 Work Performed
Annual Inspection - Completed Annual Safety and Function testing on 37 equipment.
🔍 Technician Findings
Completed Annual Safety and Function testing on 37 equipment.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 36 pieces https://www.ebiotrack.com/inspection.php?iid=32636

Timeline

📞
Case Linked Jan 23, 6:00 AM
Case Number: 00561559
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 23, 9:25 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 23, 1:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 55m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Jan 27, 1:31 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-03T14:00:00.000+0000
🚨 25.0 business days
🔧
Status: Tech On Site by Vincent Nyathi Mar 3, 12:21 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 34d 22h
⏱️
▶
2 5x Labor Added Mar 3, 9:08 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 47m, 0m
⏳ 3.4 business days
📄
Status: Ready to Bill by Diane Patton Mar 6, 10:41 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 13h, 0m
⏳ 1.3 business days
🧾
Invoice Created Mar 9, 3:23 AM
Invoice Number: SM-255844

Bottlenecks

Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days
Scheduled
Duration: 24.7 business days (threshold: 2.0 business days)
Exceeded by 22.7 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00561559
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Inspection
Branch
Edge
Technician
Vincent Nyathi
Scheduled
Mar 3, 9:00 AM
Created
Jan 23, 9:25 AM
Invoice #
SM-255844

Work Details (5)

Name Type Status Qty Amount Date
WL-03129009 Labor Open 0.66666666666667 $0.00 Mar 3, 9:08 PM
WL-03129010 Labor Open 4 $1,000.00 Mar 3, 9:08 PM
WL-03129011 Labor Open 0.83333333333333 $0.00 Mar 3, 9:08 PM
WL-03129012 Travel Open 24 - Mar 3, 9:08 PM
WL-03129013 Travel Open 27 - Mar 3, 9:08 PM

Details