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WO-01339506 ↗ ServiceMax

HENDRY COUNTY EMS • Part Order • PSM

📍 HENDRY COUNTY EMS - LaBelle — 1050 Forestry Division Rd, LaBelle FL, 33935

Jan 23, 2026 → Apr 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 0 biz days
Paused: 57 biz days
🕐 Clock stopped: Invoiced (Apr 15, 2026)
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸57d
⏸ Clock Paused
Status: Awaiting Parts
Jan 23 → Apr 15, 2026
57 business days (not counted)
Created: Jan 23, 2026 Invoiced: Apr 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0
Jan 23 → Jan 23 Assigned ▶ Running 0 0
Jan 23 → Jan 23 L2 Screening ▶ Running 0 0
Jan 23 → Apr 15 Awaiting Parts ⏸ Paused 57
Dispatch 0.0d
Material Management 58.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
58.0 days
Over SLA
Created: Jan 23, 2026 Due: Feb 24, 2026 Completed: Apr 15, 2026 (49 days late)
📅
58.0 days Total Age
⏱️
58.0d in Awaiting Parts Longest Stage
🔄
4 transitions Status Changes
⚠️
56.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561296
Needs quote
Closed
Q-00032151 1 O2 bottle holder, 6085-700-003 1 head assembly, 6392-001-062S 1 foot end assembly, 6500-002-013S Drop shipping
Priority
High
Origin
Phone
Reason
New Case
Contact
Sheila Sheltra
Owner
Kimberly Hardison
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339506 (current) Invoiced
Part Order • Customer Part Sale
Created: Jan 23, 2026 • Closed: Apr 15, 2026
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 58.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 56.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
58.0d / 3.0d SLA
Closed
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Customer Requested Parts Order
⚠️ Problem Description
Q-00032151 1 O2 bottle holder, 6085-700-003 1 head assembly, 6392-001-062S 1 foot end assembly, 6500-002-013S Drop shipping

Timeline

📞
Case Linked Jan 22, 10:01 AM
Case Number: 00561296
Subject: Needs quote
Status: Closed
📋
2 Work Order Created Jan 23, 9:27 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From: Entered, Assigned
To: Assigned, L2 Screening
Duration in Previous: 0m
📦
2 Parts Requested Jan 23, 9:36 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 7m
🚨 58.0 business days
🔩
2 4x Parts Added Apr 15, 3:13 PM
4x Parts Added → Status: Closed
🏁
Status: Closed by John Rolston
From: Awaiting Parts
To: Closed
Duration in Previous: 82d 4h
3.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 17, 9:53 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 18h, 0m
🚨 32.0 business days
🧾
Invoice Created Jun 2, 6:32 PM
Invoice Number: SM-259543

Bottlenecks

Awaiting Parts
Duration: 58.0 business days (threshold: 3.0 business days)
Exceeded by 55.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00561296
Closed
📦
Parts Order 00088931
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Part Order
Branch
ERLA - PROD
Technician
Customer Part Sale
Scheduled
N/A
Created
Jan 23, 9:27 AM
Invoice #
SM-259543

Work Details (4)

Name Type Status Qty Amount Date
WL-03187222 Parts Open 1 $390.15 Apr 15, 3:13 PM
WL-03187223 Parts Open 1 $943.65 Apr 15, 3:13 PM
WL-03187224 Parts Open 1 $1,630.80 Apr 15, 3:13 PM
WL-03187225 Expenses Open 1 $30.07 Apr 15, 3:13 PM

Details