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WO-01339507 ↗ ServiceMax

Milford Regional Physician Group • Inspection • PSM

📍 Milford Regional Hopkinton Internal Medicine & Pediatrics — 1 Lumber St., Hopkinton MA, 01784

Jan 23, 2026 → Mar 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (38 biz days late)
Active: 44 biz days
🕐 Clock stopped: Completed (Mar 27, 2026)
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Feb 4, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 8 of ? biz days used
36d
▶ Clock Running
Status: Scheduled
Feb 4 → Mar 27, 2026
36 business days (counted)
Running total: 44 of ? biz days used
Created: Jan 23, 2026 Completed: Mar 27, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0
Jan 23 → Feb 4 Ready for Scheduling ▶ Running 8 8
Feb 4 → Feb 4 Assigned ▶ Running 0 8
Feb 4 → Mar 27 Scheduled ▶ Running 36 44
Dispatch 0.0d
Coordinators 44.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
44.9 days
Over SLA
Created: Jan 23, 2026 Due: Mar 31, 2026 Completed: Mar 27, 2026 (4 days early)
📅
44.2 days Total Age
⏱️
35.6d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
41.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561558
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 66 pieces https://www.ebiotrack.com/inspection.php?iid=32635
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lorraine Canole (No longer with company)
Owner
Leona Coonrod
Created
Jan 23, 2026
Work Orders from this Case (1)
WO-01339507 (current) Invoiced
Inspection • David Cavaco
Created: Jan 23, 2026 • Closed: Mar 26, 2026
Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 35.6 days stuck in "Scheduled"
⏱️
Total Delay 41.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
9.0d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
35.6d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/4 KSmith -- Scheduled for 3/26 with Natalie. 9-11am

2/4 KSmith -- Sent email to schedule for 3/26

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 66 pieces https://www.ebiotrack.com/inspection.php?iid=32635

Timeline

📞
Case Linked Jan 23, 6:00 AM
Case Number: 00561558
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 23, 9:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Feb 4, 1:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 12d 3h
👷
▶
3 Technician Assigned Feb 4, 3:32 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 2h 19m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-26T13:00:00.000+0000
🚨 33.9 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 24, 8:28 AM
Scheduled For: 2026-03-26T15:30:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Mar 26, 9:32 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 50d 4h, 0m
📄
Status: Ready to Bill by Diane Patton Mar 27, 11:33 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 14h 0m
⏳ 1.0 business days
🧾
Invoice Created Mar 29, 4:58 PM
Invoice Number: SM-257684

Bottlenecks

Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 35.6 business days (threshold: 2.0 business days)
Exceeded by 33.6 business days

🔗 Related Artifacts

📞
Case 00561558
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
David Cavaco
Scheduled
Mar 26, 11:30 AM
Created
Jan 23, 9:28 AM
Invoice #
SM-257684

Work Details (3)

Name Type Status Qty Amount Date
WL-03161874 Labor Open 1 $0.00 Mar 26, 9:32 PM
WL-03161875 Labor Open 4 $2,280.40 Mar 26, 9:32 PM
WL-03161876 Labor Open 1.5 $0.00 Mar 26, 9:32 PM

Details