Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339510 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Mueller — 3607 Manor Rd, Suite 100, Austin TX, 78723

Jan 23, 2026 → Mar 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (31 biz days late)
Active: 37 biz days
🕐 Clock stopped: Completed (Mar 18, 2026)
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Jan 23 → Feb 5, 2026
9 business days (counted)
Running total: 9 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Feb 5 → Mar 18, 2026
28 business days (counted)
Running total: 37 of ? biz days used
Created: Jan 23, 2026 Completed: Mar 18, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0
Jan 23 → Jan 23 Ready for Scheduling ▶ Running 0 0
Jan 23 → Feb 5 Assigned ▶ Running 9 9
Feb 5 → Mar 18 Scheduled ▶ Running 28 37
Dispatch 0.0d
Coordinators 39.0d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.0 days
Over SLA
Field Work
0.0 days
Created: Jan 23, 2026 Due: Mar 31, 2026 Completed: Mar 18, 2026 (13 days early)
📅
38.0 days Total Age
⏱️
29.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
38.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561561
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 24 pieces https://www.ebiotrack.com/inspection.php?iid=32638
Priority
High
Origin
Email
Reason
New Case
Contact
Francesca Rodriguez
Owner
Sherry Reich
Created
Jan 23, 2026
Work Orders from this Case (1)
WO-01339510 (current) Invoiced
Inspection • Anthony Wirth
Created: Jan 23, 2026 • Closed: Mar 18, 2026
Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 29.0 days stuck in "Scheduled"
⏱️
Total Delay 38.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
10.0d / 0.5d SLA
Scheduled
29.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/3 KKelch scheduled per logged email from Francesca

2/2 KKelch sent Francesca an email for scheduling

1/26 KKelch sent Francesca an email for scheduling

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 24 pieces https://www.ebiotrack.com/inspection.php?iid=32638

Timeline

📞
Case Linked Jan 23, 6:00 AM
Case Number: 00561561
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 23, 9:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 23, 9:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19m
🚨 10.0 business days
🗓️
▶
2 Status: Scheduled Feb 5, 11:07 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-18T14:00:00.000+0000
🚨 29.0 business days
⏱️
▶
2 2x Labor Added Mar 18, 3:23 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.5
✔️
▶
2 Status: Completed Mar 18, 3:30 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Anthony Wirth
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 20, 2:13 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 22h, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 23, 10:08 AM
Invoice Number: SM-257183

Bottlenecks

Assigned
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Scheduled
Duration: 29.0 business days (threshold: 2.0 business days)
Exceeded by 27.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00561561
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Mar 18, 10:00 AM
Created
Jan 23, 9:35 AM
Invoice #
SM-257183

Work Details (3)

Name Type Status Qty Amount Date
WL-03149627 Labor Open 2.5 $0.00 Mar 18, 3:23 PM
WL-03149629 Travel Open 101 - Mar 18, 3:23 PM
WL-03149631 Labor Open 2.5 $855.00 Mar 18, 3:24 PM

Details