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WO-01339518 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Bellaire – COID 22295 — 7107 Highway 6 South suite 100, Houston TX, 77083

Jan 23, 2026 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 136 biz days overdue
Active: 141 biz days
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Jan 23 → Feb 13, 2026
15 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 15 of ? biz days used
126d
▶ Clock Running
Status: On Hold
Feb 13 → Aug 16, 2026
126 business days (counted)
Running total: 141 of ? biz days used
Created: Jan 23, 2026 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0
Jan 23 → Jan 23 Ready for Scheduling ▶ Running 0 0
Jan 23 → Feb 13 Assigned ▶ Running 15 15
Feb 13 → Feb 13 Entered ▶ Running 0 15
Feb 13 → Aug 16 On Hold ▶ Running 126 141
Dispatch 0.0d
Coordinators 16.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
16.0 days
Over SLA
Created: Jan 23, 2026 Due: Mar 31, 2026 (138 days overdue)
📅
142.0 days Total Age
⏱️
16.0d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
15.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561550
eBiotrack - Automated New Inspection Created
Closed
Customer would like Inspection date 3/24/25 – 3/28/25 Inspection: Initial Annual Inspection Service 27 pieces https://www.ebiotrack.com/inspection.php?iid=32634 Inspection Flag: If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval. Travel is included on annual inspections. Inspection Flag: This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first. Inspection Flag: DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately.
Priority
High
Origin
Email
Reason
New Case
Contact
Zack Sharp
Owner
Leona Coonrod
Created
Jan 23, 2026
Work Orders from this Case (1)
WO-01339518 (current) On Hold
Inspection
Created: Jan 23, 2026
Behind Schedule - Needs Attention
On Hold • 205 days old
🚨
Primary Delay 16.0 days stuck in "Assigned"
⏱️
Total Delay 15.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
16.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/13 KKelch placed on hold due to 3 failed attempts to schedule

2/9 KKelch sent Zack an email for scheduling

2/2 KKelch sent Zack an email for scheduling

1/26 KKelch sent Zack an email for scheduling

⚠️ Problem Description
Customer would like Inspection date 3/24/25 – 3/28/25 Inspection: Initial Annual Inspection Service 27 pieces https://www.ebiotrack.com/inspection.php?iid=32634 Inspection Flag: If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval. Travel is included on annual inspections. Inspection Flag: This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first. Inspection Flag: DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately.

Timeline

📞
Case Linked Jan 23, 12:00 AM
Case Number: 00561550
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 23, 9:44 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 23, 9:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11m
🚨 16.0 business days
🆕
Status: Entered by Kaitlyn Kelch Feb 13, 3:12 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 21d 5h, 0m

Bottlenecks

Assigned
Duration: 16.0 business days (threshold: 4.0 business hours)
Exceeded by 15.5 business days

🔗 Related Artifacts

📞
Case 00561550
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Jan 23, 9:44 AM
Invoice #
N/A

Details