Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339519 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Riverside Drive — 1920 E Riverside Dr, Suite A110, Austin TX, 78741

Jan 23, 2026 → Mar 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (35 biz days late)
Active: 41 biz days
🕐 Clock stopped: Completed (Mar 24, 2026)
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Jan 23 → Feb 2, 2026
6 business days (counted)
Running total: 6 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Feb 2 → Mar 24, 2026
35 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 24 → Mar 24, 2026
0 business days (counted)
Running total: 41 of ? biz days used
Created: Jan 23, 2026 Completed: Mar 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0
Jan 23 → Jan 23 Ready for Scheduling ▶ Running 0 0
Jan 23 → Feb 2 Assigned ▶ Running 6 6
Feb 2 → Mar 24 Scheduled ▶ Running 35 41
Mar 24 → Mar 24 Tech On Site ▶ Running 0 41
Dispatch 0.0d
Coordinators 42.9d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
42.9 days
Over SLA
Field Work
1.0 days
Created: Jan 23, 2026 Due: Mar 31, 2026 Completed: Mar 24, 2026 (7 days early)
📅
42.0 days Total Age
⏱️
35.9d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
40.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561562
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 28 pieces https://www.ebiotrack.com/inspection.php?iid=32639
Priority
High
Origin
Email
Reason
New Case
Contact
Yadira Vasquez
Owner
Sherry Reich
Created
Jan 23, 2026
Work Orders from this Case (1)
WO-01339519 (current) Invoiced
Inspection • Anthony Wirth
Created: Jan 23, 2026 • Closed: Mar 24, 2026
Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 35.9 days stuck in "Scheduled"
⏱️
Total Delay 40.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
7.0d / 0.5d SLA
Scheduled
35.9d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/2 KKelch scheduled per logged email from Yadira

2/2 KKelch sent Yadira an email for scheduling

1/26 KKelch sent Yadira an email for scheduling

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 28 pieces https://www.ebiotrack.com/inspection.php?iid=32639

Timeline

📞
Case Linked Jan 23, 6:00 AM
Case Number: 00561562
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 23, 9:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 23, 9:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7m
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Feb 2, 11:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-24T14:00:00.000+0000
🚨 36.0 business days
🔧
Status: Tech On Site by Anthony Wirth Mar 24, 9:39 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 49d 21h
✔️
▶
2 Status: Completed Mar 24, 5:39 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 3, 104
🏁
Status: Closed by Anthony Wirth Mar 24, 5:57 PM
From: Completed
To: Closed
Duration in Previous: 18m
📄
Status: Ready to Bill by Diane Patton Mar 25, 2:09 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 20h 11m, 0m
⏳ 3.9 business days
🧾
Invoice Created Mar 30, 7:18 AM
Invoice Number: SM-257453

Bottlenecks

Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Scheduled
Duration: 35.9 business days (threshold: 2.0 business days)
Exceeded by 33.9 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours

🔗 Related Artifacts

📞
Case 00561562
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Mar 24, 10:00 AM
Created
Jan 23, 9:46 AM
Invoice #
SM-257453

Work Details (3)

Name Type Status Qty Amount Date
WL-03157396 Labor Open 3 $0.00 Mar 24, 5:41 PM
WL-03157397 Labor Open 3 $855.00 Mar 24, 5:41 PM
WL-03157398 Travel Open 104 - Mar 24, 5:41 PM

Details