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← WO Overview

WO-01339521 ↗ ServiceMax

Healthcare Network • Inspection • PSM

📍 Healthcare Network - Marion E. Father - Family — 1454 Madison Ave. W., Immokalee FL, 34142

Jan 23, 2026 → Jun 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (102 biz days late)
Active: 108 biz days
🕐 Clock stopped: Tech Off Site (Jun 29, 2026)
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
38d
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Mar 19, 2026
38 business days (counted)
Running total: 38 of ? biz days used
58d
▶ Clock Running
Status: Assigned
Mar 19 → Jun 10, 2026
58 business days (counted)
Running total: 96 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Jun 10 → Jun 29, 2026
12 business days (counted)
Running total: 108 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 29 → Jun 29, 2026
0 business days (counted)
Running total: 108 of ? biz days used
Created: Jan 23, 2026 Tech Off Site: Jun 29, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0
Jan 23 → Mar 19 Ready for Scheduling ▶ Running 38 38
Mar 19 → Jun 10 Assigned ▶ Running 58 96
Jun 10 → Jun 29 Scheduled ▶ Running 12 108
Jun 29 → Jun 29 Tech On Site ▶ Running 0 108
Dispatch 0.0d
Coordinators 110.8d
Field Work 1.0d
Billing 14.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
110.8 days
Over SLA
Field Work
1.0 days
Billing
14.0 days
Over SLA
Created: Jan 23, 2026 Due: Jun 30, 2026 Completed: Jun 29, 2026 (1 days early)
📅
109.0 days Total Age
⏱️
59.0d in Assigned Longest Stage
🔄
12 transitions Status Changes
⚠️
115.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561564
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 75 pieces https://www.ebiotrack.com/inspection.php?iid=32642
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rod Stitt
Owner
Sherry Reich
Created
Jan 23, 2026
Work Orders from this Case (1)
WO-01339521 (current) Invoiced
Inspection • Joseph Anderson
Created: Jan 23, 2026 • Closed: Jun 29, 2026
Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 59.0 days stuck in "Assigned"
⏱️
Total Delay 115.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
39.0d / 1.0d SLA
Assigned
59.0d / 0.5d SLA
Scheduled
12.8d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Billing Review
9.6d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Invoiced
4.4d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/14 SBerry: Please bill at $1,095 for site inspection plus $1,523.20 for the 64 pieces over 45 pieces as agree in contract


**PER CUSTOMER, THIS SITE NEEDS TO BE COMBINED WITH Healthcare Network - Marion E. Father - Specialty AND MADE INTO 1 LOCATION**


6/10/26 AJinerson - Email logged on WO-01341310. Sent 2nd scheduling email to Rod to provide updated scheduled service dates for the below sites/times.

Informing him that we have a few remaining sites for June that we still need to work into our schedule and will follow up as soon as we have an update on those.

SCHEDULE SERVICES AS OF 6/10:

Tuesday, 6/16 with arrival between 9:00 a.m. – 11:00 a.m. - Nichols Community Health Center- Children’s Care - 12655 Collier Blvd. Naples, FL 34116

Wednesday, 6/17 with arrival between 9:00 a.m. – 11:00 a.m. - Nichols Community Health Center- Women’s Care - 12655 Collier Blvd. Naples, FL 34116

Thursday, 6/18:

1st stop with arrival between 9:00 a.m. – 11:00 a.m. - Nichols Community Health Center- Convenient Care - 12655 Collier Blvd. Naples, FL 34116

2nd stop with arrival between 2:00 p.m. – 3:00 p.m. - Nichols Community Health Center- Pharmacy - 12655 Collier BLVD Naples, FL 34116

Friday, 6/19:

1st stop with arrival between 9:00 a.m. – 11:00 a.m. - Nichols Community Health Center- Family & Senior Care - 12655 Collier Blvd. Naples, FL 34116

2nd stop with arrival between 2:00 p.m. – 3:00 p.m - Nichols Community Health Center- X-RAY - 12655 Collier Blvd. Naples, FL 34116 

Monday, 6/22 with arrival between 9:00 a.m. – 11:00 a.m. - Healthcare Network - Florida State University - Women’s Care - 1441 Heritage Blvd. Immokalee, FL 34142 (Rescheduled date)

Tuesday, 6/23 with arrival between 9:00 a.m. – 11:00 a.m. – Gonzalez Pediatrics - 125 Boston Ave Immokalee, FL 34142

Wednesday, 6/24 with arrival between 11:00 a.m. – 1:00 p.m. - Children’s Care – East - 6350 Davis Blvd. #1001 Naples, FL 34104

Monday, 6/29 with arrival between 9:00 a.m. – 11:00 a.m. – Healthcare Network - Marion E. Father - Family & Senior Care - 1454 Madison Ave. W. Immokalee, FL 34142

(I have notified our team to combine this facility and the Specialty facility together)

Tuesday, 6/30

1st stop with arrival between 9:00 a.m. – 10:00 a.m. - Healthcare Network - Marion E. Father - Laboratory - 1454 Madison Ave. W Immokalee, FL 34142

2nd stop with arrival between 10:00 a.m. – 11:00 a.m. - Healthcare Network - Marion E. Father - Pharmacy – 1454 Madison Ave. W Immokalee, FL 34142


6/5/26 AJinerson - Call logged on WO-01349372. Per call w/ Rod, this site and another site have merged.

Healthcare Network - Marion E. Father - Specialty (WO-01339993) and Healthcare Network - Marion E. Father - Family & Senior Care (WO-01339521) merged together now as just 1 site. Rod would like this to reflect as just 1 site on our end and please just call it "Family".

Chatter to ASM on how to proceed, if we need to cancel 1 WO or keep both open and schedule together.


6/5/26 AJinerson - Call logged on WO-01349372. POC Rod Stitt called to review all of their inspections sites. Some are going on hold until further notice per customer (dental units). Some new locations, some closed locations, gave me list of all sites ready to schedule and confirmed to schedule date/time and send Rod email once scheduled. 


6/4/26 AJinerson - Email logged on WO-01349372. I sent an email to POC Rod Stitt regarding scheduling ALL 23 INSPECTIONS. Offering the below dates, asking if he would like to tell us which dates work best for each location or if he would like us to proceed with scheduling services and let him know once scheduled.

Dates offered:

Tuesday, 6/9

Thursday, 6/11 - Friday, 6/12  

Tuesday, 6/16 - Friday, 6/19

Monday, 6/22 - Wednesday, 6/24

Monday, 6/29 - Friday, 7/3

 

6/4/26 AJinerson - Call logged on WO-01349372. Called POC Rod Stitt to schedule all 23 HCP Inspections for Healthcare Network in Immokalee and Naples FL. Left VM for Rod regarding needing to schedule their June inspections and will be sending an email on this. 

**This Account has 23 HCP inspections in total throughout Immokalee, FL - Naples, FL all due in June and have same POC - Rod Stitt*

 

SAME ADDRESS - 1454 Madison Ave. Immokalee:

 

Healthcare Network - Marion E. Fether - Dental Care - 1454 Madison Ave. W. Immokalee, FL 34142 - WO-01340301 – 75 PCS

Healthcare Network - Marion E. Father - Specialty - 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339993 – 41 PCS

Healthcare Network - Marion E. Father - Laboratory - 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339535 – 8 PCS

Healthcare Network - Marion E. Father - Pharmacy – 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339533 – 3 PCS

Healthcare Network - Marion E. Father - Family & Senior Care - 1454 Madison Ave. W. Immokalee, FL 34142 - WO-01339521 – 75 PCS

 

 

SAME ADDRESS - Florida State University, Immokalee:

Healthcare Network - Florida State University - Children’s Care - 1441 Heritage Blvd. Immokalee, FL 34142 - WO-01339781 – 94 PCS

Healthcare Network - Florida State University - Women’s Care - 1441 Heritage Blvd. Immokalee, FL 34142 - WO-01339759 – 76 PCS

 

 

 

Other Immokalee Inspections:

 

Gonzalez Pediatrics - 125 Boston Ave Immokalee, FL 34142 - WO-01368297 – 35 PCS

 

Healthcare Network - iTech - Family & Senior Care - - 508 North 9th St. Suite 142 Immokalee, FL 34142 - WO-01339787 – 35 PCS

 

 

Naples Inspections Same Address - 1845 Veterans Park Drive:

 

North/Arthrex Polaris -Family & Senior Care - 1845 Veterans Park Drive, First Floor Naples, FL 34109 - WO-01340668 – 49 PCS

North/Arthrex Polaris- Children’s Care - 1845 Veterans Park Drive, Second Floor Naples, FL 34109 - WO-01340653 – 57 PCS

 

 Naples SAME Address - 12655 Collier Blvd.:

 

Nichols Community Health Center- Dental Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01349372 – 99 PCS

Nichols Community Health Center- X-RAY - 12655 Collier Blvd. Naples, FL 34116 - WO-01349335 – 13 PCS

Nichols Community Health Center- Convenient Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01349369 – 67 PCS

Nichols Community Health Center- Family & Senior Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341316 – 48 PCS

Nichols Community Health Center- Women’s Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341311 – 87 PCS

Nichols Community Health Center- Children’s Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341310 – 80 PCS

Nichols Community Health Center- Pharmacy - 12655 Collier BLVD Naples, FL 34116 - WO-01341309 – 3 PCS

 

 

 Naples OTHER Inspections:

 

Badra Pediatrics - 9150 Galleria Ct, Unit D Naples, FL 34109 - WO-01368294 – 27 PCS

 

Greater Naples YMCA - Children’s Care - 5450 YMCA Rd. # 102 Naples, FL 34109 - WO-01349914 – 29 PCS

 

Cordero Pediatrics - 1090 6th Ave N Naples, FL 34102 - WO-01368292 – 30 PCS

 

Children’s Care – East - 6350 Davis Blvd. #1001 Naples, FL 34104 - WO-01349639 – 47 PCS

 

Dental Care East - 1749 Heritage Trl., # 801 Naples, FL 34112 - WO-01349631 – 86 PCS

 

 

4/9/26 AJinerson - ASM updating SLA to June 2026 per customer's request. Last service done in June 2025.

 

From <https://csa.lightning.force.com/lightning/r/SVMXC__Service_Order__c/a0oVU000005nibJYAQ/view


3/30/26 RBerry-Chattered: @[Scott Berry]​ Do you have an update on this account? Should the due dates be updated? Per internal notes: Rod sent email over to us and is actively working with ASM SBerry on meeting sometime next week to review how they want to proceed.

*Please hold off on scheduling these WOs for now per POC Rod Stitt until they have updated quote from ASM for their account*


3/24/26 AJinerson - Email logged on WO-01340301. Rod sent email over to us and is actively working with ASM SBerry on meeting sometime next week to review how they want to proceed.

*Please hold off on scheduling these WOs for now per POC Rod Stitt until they have updated quote from ASM for their account*


3/24/26 AJinerson - Call logged on WO-01340301. Called and spoke with Rod who informed me that their contract on their end was signed with Anthony Cass, and expired in April 2025. Rod will email us on how they want to proceed w/ renewing their contract/getting with ASM on some location changes for some of their sites, before moving forward with scheduling anything. 


3/20/26 AJinerson - Email logged on WO-01340301. Sent email to Rod Stitt (POC for all 5 locations at this address) offering to schedule tech visit 3/30 - 3/31 for all below WOs.


3/20/26 AJinerson - This address has 5 Departments with separate WOs for each building/dept. (listed below).


Healthcare Network - Marion E. Fether - Dental Care - WO-01340301

(75 PCS)

Healthcare Network - Marion E. Father – Specialty WO-01339993

(41 PCS)

Healthcare Network - Marion E. Father – Laboratory - WO-01339535

(8 PCS)

Healthcare Network - Marion E. Father – Pharmacy WO-01339533

(3 PCS)

Healthcare Network - Marion E. Father - Family & Senior Care - WO-01339521 (75 PCS)

🔧 Work Performed
Inspected 109 pieces of equipment.
🔍 Technician Findings
Complete Annual Equipment Electrical Safety Test And Calibration Service.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 75 pieces https://www.ebiotrack.com/inspection.php?iid=32642

Timeline

📞
Case Linked Jan 23, 6:00 AM
Case Number: 00561564
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 23, 9:57 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 39.0 business days
👷
2 Status: Assigned Mar 19, 9:14 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: a0h8Y00000JzkCRQAZ, Joseph Anderson
🚨 59.0 business days
📅
2 Dispatch Scheduled Jun 10, 1:37 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 83d 4h
🚨 13.0 business days
🔧
Status: Tech On Site by Joseph Anderson Jun 29, 10:43 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 18d 21h
⏱️
3 3x Labor Added Jun 29, 5:12 PM
3x Labor Added → Labor Added → Status: Tech Off Site
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 6.66667
🚗
Status: Tech Off Site by Joseph Anderson
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 6h 30m
⏱️
2 Labor Added Jun 29, 6:31 PM
Labor Added → Status: Closed
🏁
Status: Closed by Joseph Anderson
From: Completed
To: Closed
Duration in Previous: 1h 18m
💵
Status: Billing Review by Diane Patton Jun 30, 3:07 PM
From: Closed
To: Billing Review
Duration in Previous: 20h 34m
🚨 10.0 business days
🏁
Status: Closed by Scott Berry Jul 14, 1:45 PM
From: Billing Review
To: Closed
Duration in Previous: 13d 22h
📄
2 Status: Ready to Bill Jul 15, 11:11 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
4.0 business days
💵
3 Status: Billing Review Jul 20, 10:59 PM
Status: Billing Review → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Yecenia Campos
From: Billing Review
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-267344

Bottlenecks

Ready for Scheduling
Duration: 39.0 business days (threshold: 1.0 business days)
Exceeded by 38.0 business days
Assigned
Duration: 59.0 business days (threshold: 4.0 business hours)
Exceeded by 58.5 business days
Scheduled
Duration: 12.8 business days (threshold: 2.0 business days)
Exceeded by 10.8 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Billing Review
Duration: 9.6 business days (threshold: 2.0 business days)
Exceeded by 7.6 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours

🔗 Related Artifacts

📞
Case 00561564
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Joseph Anderson
Scheduled
Jun 29, 9:00 AM
Created
Jan 23, 9:57 AM
Invoice #
SM-267344

Work Details (5)

Name Type Status Qty Amount Date
WL-03277925 Labor Open 1.45 $0.00 Jun 29, 5:12 PM
WL-03277926 Travel Open 40 - Jun 29, 5:12 PM
WL-03277927 Travel Open 40 $0.00 Jun 29, 5:12 PM
WL-03277928 Labor Open 6.66667 $2,618.20 Jun 29, 5:13 PM
WL-03278097 Labor Open 1.15 $0.00 Jun 29, 6:31 PM

Details