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← WO Overview

WO-01339526 ↗ ServiceMax

PROFESSIONAL AMBULANCE OF RHODE ISLAND • Preventive Maintenance • PSM

📍 Professional Ambulance Of Rhode Island — 26 Turner Street, Providence RI, 02908

Jan 23, 2026 → Feb 10, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Invoiced (Feb 11)
✗ SLA Missed (11d late)
Dispatch 0.0d
Coordinators 14.1d
Billing 10.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
14.1 days
Over SLA
Billing
10.0 days
Created: Jan 23, 2026 Due: Feb 27, 2026 Completed: Feb 11, 2026 (16 days early)
📅
13.6 days Total Age
⏱️
10.0d in WO Correction Needed Longest Stage
🔄
10 transitions Status Changes
⚠️
12.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
53 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 4, 2026
Visit 2 Feb 11, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555276
L2 review - HCP
Closed
Q-00031801 Manufacturer: Stryker Medical EMS Description: Annual pm's for stretchers and stairchairs. Approximately 30 pieces. Tech will gather all model and serial numbers when on-site. Technician: Paul Bonang Jr. https://www.ebiotrack.com/inspection.php?iid=32648
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matt Pelino
Owner
Sherry Reich
Created
Dec 31, 2025
Work Orders from this Case (1)
WO-01339526 (current) Invoiced
Preventive Maintenance • Paul Bonang Jr
Created: Jan 23, 2026 • Closed: Feb 10, 2026
Completed with significant delays
Invoiced • 111 days old
🚨
Primary Delay 10.0 days stuck in "WO Correction Needed"
⏱️
Total Delay 12.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
14.0d / 2.0d SLA
04-Scheduled
1.1d
Closed
4.6d / 1.0d SLA
WO Correction Needed
10.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/2/26 DPatton -emailed through Outlook AR inbox due to fixing mileage manually

2/27 SRogers: Missing part added to EBT and moved back to closed. Thank you.

2/25 SRogers: Confirmed with JWhalen that the IT glitch is still present and he is working with Ben to fix it. Will close as soon as IT issue is fixed.

2/17 SRogers: Confirmed with JWhalen that an IT glitch is preventing us from adding the parts into EBT. IT is working on the issue and this will be fixed once IT is able to solve the problem.

2/16/26 DPatton - Part# 6392-001-021S is not entered in EBT. Please confirm (8) ASSEMBLY, COVER, FE were replaced and enter in EBT if the parts were consumed.


1/23 KSmith -- FSE scheduled directly with POC for 2/4 and 2/11

🔧 Work Performed
Stryker Medical - 6506 PowerPro Serial #: 1908003500029 - Asset ID: 13397668 Stryker Medical - 6085 Performance-PRO XT Serial #: 1204 39332 - Asset ID: 13397726 Stryker Medical - 6085 Performance-PRO XT Serial #: 0906 41208 - Asset ID: 13397667 Stryker Medical - 6085 Performance-PRO XT Serial #: 1008 40681 - Asset ID: 13397727 Stryker Medical - 6085 Performance-PRO XT Serial #: 1009 41445 - Asset ID: 13397728 Stryker Medical - 6085 Performance-PRO XT Serial #: 1011 40443 - Asset ID: 13397725 Stryker Medical - 6085 Performance-PRO XT Serial #: NE-030117 - Asset ID: 13397724 Stryker Medical - 6085 Performance-PRO XT Serial #: 140340202 - Asset ID: 13397671 Stryker Medical - 6251 Stair-Pro Serial #: 090840956 - Asset ID: 13397723 Stryker Medical - 6251 Stair-Pro Serial #: 040139817 - Asset ID: 13397722 Stryker Medical - 6251 Stair-Pro Serial #: 050839602 - Asset ID: 13397716 Ferno Washington Inc - Transcend (without tracks) Serial #: 25C-220328 - Asset ID: 13273333 Stryker Medical - 6506 PowerPro Serial #: 2405020600105 - Asset ID: 13273334 Stryker Medical - 6251 Stair-Pro Serial #: 100241298 - Asset ID: 13397663 Stryker Medical - 6506 PowerPro Serial #: 2403020700085 - Asset ID: 13397664 Stryker Medical - 6251 Stair-Pro Serial #: 040139773 - Asset ID: 13397665 Stryker Medical - 6252 Stair-Pro Serial #: 050839626 - Asset ID: 13397666 Stryker Medical - 6251 Stair-Pro Serial #: 031139572 - Asset ID: 13397669 Stryker Medical - 6251 Stair-Pro Serial #: 020426 - Asset ID: 13397670 Stryker Medical - 6253 Evacuation Chair Serial #: 060939339 - Asset ID: 13397672 Stryker Medical - 6251 Stair-Pro Serial #: 120439940 - Asset ID: 13397673 Stryker Medical - 6251 Stair-Pro Serial #: 050739450 - Asset ID: 13397674 Stryker Medical - 6086 PerformancePro Serial #: 170841755 - Asset ID: 13397675 Ferno Washington Inc - Transcend (without tracks) Serial #: 25C219055 - Asset ID: 13397714 Stryker Medical - 6500 PowerPro Serial #: 151039498 - Asset ID: 13397715 Stryker Medical - 6506 PowerPro Serial #: 2008020600073 - Asset ID: 13397717 Stryker Medical - 6506 PowerPro Serial #: 180340098 - Asset ID: 13397718 Stryker Medical - 6251 Stair-Pro Serial #: 080541178 - Asset ID: 13397719 Stryker Medical - 6506 PowerPro Serial #: 2403020700090 - Asset ID: 13397720 Ferno Washington Inc - Transcend (without tracks) Serial #: 25C222769 - Asset ID: 13397721
⚠️ Problem Description
Q-00031801 Manufacturer: Stryker Medical EMS Description: Annual pm's for stretchers and stairchairs. Approximately 30 pieces. Tech will gather all model and serial numbers when on-site. Technician: Paul Bonang Jr. https://www.ebiotrack.com/inspection.php?iid=32648

Timeline

📞
Case Linked Dec 31, 9:40 AM
Case Number: 00555276
Subject: L2 review - HCP
Status: Closed
🚨 18.0 business days
📋
▶
2 Work Order Created Jan 23, 10:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 23, 10:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 32m
🗓️
▶
2 Status: Scheduled Jan 23, 11:14 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-11T14:00:00.000+0000
⚠️ 9.0 business days
⏱️
▶
3 19x Labor Added Feb 4, 6:22 PM
19x Labor Added → 8x Parts Added → Status: 04-Scheduled
🔩
8x Parts Added
Type: Parts
Status: Open
Qty: 2, 1
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 12d 7h
🗓️
Status: Scheduled by Kourtney Smith Feb 5, 9:12 AM
From: 04-Scheduled
To: Scheduled
Duration in Previous: 14h 48m
⚠️ 5.0 business days
⏱️
▶
2 26x Labor Added Feb 11, 4:31 PM
26x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 6d 7h
⏳ 3.9 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 16, 10:40 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 18h
🚨 10.0 business days
🏁
Status: Closed by Ben Saur Feb 27, 4:40 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 11d 6h
⏳ 1.9 business days
📄
▶
2 Status: Ready to Bill Mar 2, 11:33 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Mar 3, 5:39 PM
Invoice Number: SM-255330

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

📞
Case 00555276
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Paul Bonang Jr
Scheduled
Feb 11, 9:00 AM
Created
Jan 23, 10:05 AM
Invoice #
SM-255330

Work Details (53)

Name Type Status Qty Amount Date
WL-03091923 Labor Open 0.5 $82.00 Feb 4, 6:22 PM
WL-03091924 Labor Open 0.5 $82.00 Feb 4, 6:22 PM
WL-03091925 Labor Open 0.5 $82.00 Feb 4, 6:22 PM
WL-03091926 Labor Open 0.5 $164.00 Feb 4, 6:22 PM
WL-03091927 Labor Open 0.5 $65.00 Feb 4, 6:22 PM
WL-03091928 Travel Open 13 $18.98 Feb 4, 6:22 PM
WL-03091929 Labor Open 0.5 $65.00 Feb 4, 6:22 PM
WL-03091930 Travel Open 13 $0.00 Feb 4, 6:22 PM
WL-03091912 Labor Open 0.75 $205.00 Feb 4, 6:22 PM
WL-03091913 Labor Open 0.5 $82.00 Feb 4, 6:22 PM
WL-03091914 Labor Open 0.75 $205.00 Feb 4, 6:22 PM
WL-03091915 Labor Open 0.5 $82.00 Feb 4, 6:22 PM
WL-03091916 Labor Open 0.5 $205.00 Feb 4, 6:22 PM
WL-03091917 Labor Open 0.5 $82.00 Feb 4, 6:22 PM
WL-03091918 Labor Open 0.5 $82.00 Feb 4, 6:22 PM
WL-03091919 Labor Open 0.75 $164.00 Feb 4, 6:22 PM
WL-03091920 Labor Open 0.5 $82.00 Feb 4, 6:22 PM
WL-03091921 Labor Open 0.5 $82.00 Feb 4, 6:22 PM
WL-03091922 Labor Open 0.5 $164.00 Feb 4, 6:22 PM
WL-03091942 Parts Open 2 $8.10 Feb 4, 6:24 PM
WL-03091937 Parts Open 1 $14.01 Feb 4, 6:24 PM
WL-03091938 Parts Open 1 $0.00 Feb 4, 6:24 PM
WL-03091939 Parts Open 1 $0.00 Feb 4, 6:24 PM
WL-03091940 Parts Open 1 $171.45 Feb 4, 6:24 PM
WL-03091941 Parts Open 1 $15.73 Feb 4, 6:24 PM
WL-03091936 Parts Open 1 $14.01 Feb 4, 6:24 PM
WL-03091943 Parts Open 1 $104.40 Feb 4, 6:24 PM
WL-03101588 Labor Open 0.5 $164.00 Feb 11, 4:31 PM
WL-03101589 Labor Open 0.5 $164.00 Feb 11, 4:31 PM
WL-03101590 Labor Open 0.5 $164.00 Feb 11, 4:31 PM
WL-03101591 Labor Open 0.5 $164.00 Feb 11, 4:31 PM
WL-03101592 Labor Open 0.5 $164.00 Feb 11, 4:31 PM
WL-03101593 Labor Open 0.75 $82.00 Feb 11, 4:31 PM
WL-03101594 Labor Open 0.5 $82.00 Feb 11, 4:31 PM
WL-03101595 Labor Open 0.5 $82.00 Feb 11, 4:31 PM
WL-03101596 Labor Open 0.5 $82.00 Feb 11, 4:31 PM
WL-03101597 Labor Open 0.5 $205.00 Feb 11, 4:31 PM
WL-03101598 Labor Open 0.5 $205.00 Feb 11, 4:31 PM
WL-03101599 Labor Open 0.5 $205.00 Feb 11, 4:31 PM
WL-03101600 Labor Open 0.5 $82.00 Feb 11, 4:31 PM
WL-03101601 Labor Open 0.5 $205.00 Feb 11, 4:31 PM
WL-03101602 Labor Open 0.5 $82.00 Feb 11, 4:31 PM
WL-03101603 Labor Open 0.5 $65.00 Feb 11, 4:31 PM
WL-03101604 Travel Open 13 $18.98 Feb 11, 4:31 PM
WL-03101605 Labor Open 0.5 $65.00 Feb 11, 4:31 PM
WL-03101606 Travel Open 13 $0.00 Feb 11, 4:31 PM
WL-03101609 Parts Open 1 $22.46 Feb 11, 4:31 PM
WL-03101610 Parts Open 1 $104.40 Feb 11, 4:31 PM
WL-03101611 Parts Open 1 $104.40 Feb 11, 4:31 PM
WL-03101612 Parts Open 1 $166.05 Feb 11, 4:31 PM
WL-03101613 Parts Open 1 $10.00 Feb 11, 4:31 PM
WL-03101614 Parts Open 2 $208.80 Feb 11, 4:31 PM
WL-03101615 Parts Open 1 $14.01 Feb 11, 4:31 PM

Details