2/18 MOwens Called and left vm for Courtney Bender to schedule the return visit. Courtney called back and the visit is scheduled for first available on 2/20 from 4-6pm.
2/18/26 RBerry- Updated due date based on parts. Removed delay code
1/30 MOwens Courtney called back and this is scheduled for 2/3 arrival between 10-11am.
1/30 MOwens Called to speak to Kristen Vance. Left a vm for her to call back to schedule the repair visit.
1/27 MOwens Called to speak to Courtney Bender to schedule the repair visit the week. Left a vm for her to call back.
1/23 MOwens Called to speak to Courtney Bender. Left a vm for her to call back to schedule the service visit next week.
Courtney Bender at 610-451-5365
1/22 MOwens Called to speak to Kristen Vance but had to leave a vm for her to call back.
🔧Work Performed
the timer will run as intended above 15 minutes. when the timer gets down to about 10 minutes it stops running.
the timer needs to be replaced.
I believe this is the correct part. OEM#: C800-112
REPLACEMENT TIMER FOR C806 by UNICO (United Products & Instruments, Inc.)
New OEM Original Outright
02/20/2026..MH
the timer was replaced. the unit was electrically tested and returned to service in good working condition.
🔍Technician Findings
timer on centrifuge stopped timing.I believe this is the correct part.
https://www.partssource.com/catalog?q=replacement%20timer%20for%20c856%20by%20unico&Models=C856
⚠️Problem Description
Troubleshoot Centrifuge issue, add to EBT or confirm asset #. https://www.ebiotrack.com/workorder.php?wo=71109
📋
Inbound from +16104515365
Completed Feb 18, 2026
Courtney called back and the visit is scheduled for first available on 2/20 from 4-6pm.
📋
Outbound to +16104515365
Completed Feb 18, 2026
Called and left vm for Courtney Bender to schedule the return visit.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 11, 2026
To: krvdvm@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339527Location: Homeward Bound VeterinaryAddress: 305 South Atwood Road Bel Air, MD 21014Device: Problem Description: Troubleshoot Centrifuge issue, add to EBT or confirm asset #. https://ww
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 4, 2026
To: krvdvm@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339527Location: Homeward Bound VeterinaryAddress: 305 South Atwood Road Bel Air, MD 21014Device: Problem Description: Troubleshoot Centrifuge issue, add to EBT or confirm asset #. https://ww
📞
Inbound Call
Completed Jan 30, 2026
Courtney called back and this is scheduled for 2/3 arrival between 9-10am.
📞
Call
Completed Jan 30, 2026
1/22 MOwens Called to speak to Kristen Vance but had to leave a vm for her to call back.
📞
Call
Completed Jan 30, 2026
Called to speak to Kristen Vance. Left a vm for her to call back to schedule the repair visit.
📞
Call
Completed Jan 27, 2026
1/27 MOwens Called to speak to Courtney Bender to schedule the repair visit the week. Left a vm for her to call back.
📞
Call
Completed Jan 23, 2026
1/23 MOwens Called to speak to Courtney Bender. Left a vm for her to call back to schedule the service visit next week.
📅
WO-01339527 - Virtual Tech - Field Repair - Bel Air - Homeward Bound Veterinary
Feb 20, 2026 4:00pm – 6:00pm
Work Order: WO-01339527
Account: Homeward Bound Veterinary
Customer Case Number:
Location: Homeward Bound Veterinary
Address: 305 South Atwood Road, Bel Air, MD 21014
Manufacturer:
Model #:
Serial #:
Contact Name: Kristen Vance
Contact Phone: (443) 504-8842
Contact Email: krvdvm@gmail.com
Due Da
Timeline
📞
Case Linked Jan 22, 1:51 PM
Case Number:00561414
Subject:Re: QR Scan
Status:Closed
📋
▶
2
Work Order Created Jan 23, 10:08 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 23, 10:23 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:14m
⚠️6.0 business days
🗓️
▶
2
Status: Scheduled Jan 30, 3:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-03T14:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Michael HarrisFeb 3, 11:07 AM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 19h
✔️
Status: Completed by Michael HarrisFeb 3, 9:05 PM
From:Tech On Site, Completed
To:Completed, Incomplete
Duration in Previous:9h 57m, 0m
⏱️
2x Labor Added Feb 3, 9:11 PM
Type:Labor
Status:Open
Qty:1.1166666666667, 1.05
🚗
▶
3
Travel Added Feb 3, 9:24 PM
Travel Added → Parts Requested → Status: Awaiting Parts