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← WO Overview

WO-01339531 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Duke Animal Hospital — 3941 N Ashland Ave, CHICAGO IL, 60613

Jan 23, 2026 → Feb 16, 2026

✅ Completed
P4 4 business days from creation
Target: Jan 29, 2026
🏭 Customer Supplied Parts (1)
🕐 Clock stopped: Tech Off Site (Feb 16)
⏸ 6d excluded (parts wait + holding)
✗ SLA Missed (12d late)
Dispatch 0.0d
Material Management 5.3d
Coordinators 15.2d
Field Work 0.7d
Billing 1.7d
✗ SLA Missed
Dispatch
0.0 days
Material Management
5.3 days
Over SLA
Coordinators
15.2 days
Over SLA
Field Work
0.7 days
Billing
1.7 days
Over SLA
Created: Jan 23, 2026 Due: Feb 19, 2026 Completed: Feb 17, 2026 (2 days early)
📅
17.3 days Total Age
⏱️
5.3d in Awaiting Parts Longest Stage
🔄
21 transitions Status Changes
⚠️
10.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (3 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jon Kuehl — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 4, 2026
Visit 2 Feb 16, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561579
Repair
Closed
Travel Zone 2 PROBLEM SUMMARY WD LED is flashing on 1 HS and the sclaer knob is loose ADDITIONAL NOTES Can ask for Corinne if Cindy is unavailable. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Cindy Ramirez
Owner
Shelby Robinson
Created
Jan 23, 2026
Work Orders from this Case (1)
WO-01339531 (current) Invoiced
Repair • Jon Kuehl
Created: Jan 23, 2026 • Closed: Feb 16, 2026
Completed with significant delays
Invoiced • 111 days old
🚨
Primary Delay 5.3 days stuck in "Awaiting Parts"
⏱️
Total Delay 10.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
2.8d / 0.5d SLA
Scheduled
5.9d / 2.0d SLA
Reschedule
5.8d / 2.0d SLA
Awaiting Parts
5.3d / 3.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/12/2026 CRamen parts deliver tomorrow


2/12/26 SReich

Your shipment

1ZE444250347935099

Estimated delivery

Tomorrow, February 13, between 12:15 P.M. - 4:15 P.M. 



Order No: 753911 Customer PO No: SR1525616 Customer: Midmark No Charge Service Request NO: 1525616 Ship To Name: Duke Animal Hospital Ship To Address: 3941 N Ashland Ave Ship To City/State: CHICAGO, IL 60613 Waybill (Tracking #): 1ZE444250347935099 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 11-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 014-10188-00 SERIAL #: DESCRIPTION: VALVE, SINGLE TURN NEEDLE LINE NO: 2.1 QTY: 1 ITEM: 016-10104-00 SERIAL #: DESCRIPTION: TUBING, POWER OPTIC, 6 PIN, ISO, CONFORM


2/5/26 RBerry- Chattered: @Brandon Green​ When you have a moment, could you please place a dummy parts order for the parts that were ordered so this can move into the correct status? @Lawrence Yoder​ @Charles Ramen​ 


2/3/26 RBerry- Spoke with Cindy Ramirez, scheduled for 2/4/26 with an arrival time between 3-4PM. States site is open until 7PM. Reassigned to Brandon Green as he is traveling into the area and is needing work.


1/29/2026 CRamen chattered DAntolin and Lyoder asking why this is in re-schedule.


1/23/2026 CRamen spoke with Corrine and she said Monday is super busy and requested Tuesday 1/27/2026 with tech arrival between 8-10am. 


01/23/2026 SRobinson- Called Cindy Ramirez, 17736979757. Cindy was gone today asked for Corinne, gave her the WO# and advised a coordinator will be reaching out to schedule.

🔧 Work Performed
evaluation completed unable to reach Midmark while on site Will call them in the morning to get parts ordered 2-16-26 JK Installed new scaler water valve and new tubing for HS drill. Performed a successful functional test. Light works and no leaks.
🔍 Technician Findings
found black power wire broken in tubing causing led to flash also found scaler water valve connector for tubing broken
⚠️ Problem Description
Travel Zone 2 PROBLEM SUMMARY WD LED is flashing on 1 HS and the sclaer knob is loose ADDITIONAL NOTES Can ask for Corinne if Cindy is unavailable. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)

Timeline

📞
Case Linked Jan 23, 8:11 AM
Case Number: 00561579
Subject: Repair
Status: Closed
📋
Work Order Created Jan 23, 10:27 AM
Work Order: WO-01339531
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Shelby Robinson Jan 23, 10:38 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 11m
👷
▶
2 Status: Assigned Jan 23, 12:44 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Dustin Antolin
🗓️
▶
2 Status: Scheduled Jan 23, 12:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-20T13:00:00.000+0000
⏳ 4.0 business days
🔄
Status: Reschedule by Dustin Antolin Jan 28, 11:09 PM
From: Scheduled
To: Reschedule
Duration in Previous: 5d 10h
⏳ 2.1 business days
🆕
▶
3 Status: Entered Jan 30, 12:19 PM
Status: Entered → Technician Assigned → Status: Reschedule
👷
Technician Assigned by Charles Ramen
Technician: Jon Kuehl
🔄
Status: Reschedule by Charles Ramen
From: Assigned
To: Reschedule
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
4 Technician Assigned Feb 3, 4:56 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Reschedule, Assigned
To: Assigned, Scheduled
Duration in Previous: 4d 4h, 0m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-02-04T08:00:00.000+0000
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-02-04T20:00:00.000+0000
⏳ 1.9 business days
⏱️
▶
2 6x Labor Added Feb 4, 8:51 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Brandon Green
From: Scheduled, Completed, Incomplete
To: Completed, Incomplete, Reschedule
Duration in Previous: 1d 3h, 0m
📦
▶
2 Parts Requested Feb 5, 4:32 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Brandon Green
From: Reschedule
To: Awaiting Parts
Duration in Previous: 19h 37m
⚠️ 5.9 business days
📅
Status: Ready for Scheduling by Sherry Reich Feb 12, 9:30 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 6d 16h
🆕
Status: Entered by Charles Ramen Feb 12, 9:49 AM
From: Ready for Scheduling
To: Entered
Duration in Previous: 18m
📅
Status: Ready for Scheduling by Sherry Reich Feb 12, 10:01 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 12m
👷
▶
2 Status: Assigned Feb 12, 12:33 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Jon Kuehl
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Feb 16, 2:23 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Jonathan Kuehl
From: Assigned
To: Scheduled
Duration in Previous: 4d 1h
🔧
Status: Tech On Site by Jonathan Kuehl Feb 16, 3:20 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 57m
🚗
Status: Tech Off Site by Jonathan Kuehl Feb 16, 4:28 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 7m
✔️
▶
2 Status: Completed Feb 16, 8:56 PM
Status: Completed → 6x Labor Added
⏱️
6x Labor Added
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.1166666666667, 1.1333333333333, 1.6666666666667, 21, 40
🏁
Status: Closed by Jonathan Kuehl Feb 16, 9:01 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 3.4 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 19, 1:06 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 16h
📨
▶
2 Status: Invoice Pending Feb 20, 12:37 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.0 business days
🧾
Invoice Created Mar 2, 11:59 AM
Invoice Number: SM-254596

Bottlenecks

Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Reschedule
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.6 business hours
Awaiting Parts
Duration: 5.3 business days (threshold: 3.0 business days)
Exceeded by 2.3 business days
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours

🔗 Related Artifacts

📞
Case 00561579
Closed
📦
Parts Order 00089837
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Jon Kuehl
Scheduled
Feb 16, 3:00 PM
Created
Jan 23, 10:27 AM
Invoice #
SM-254596

Work Details (12)

Name Type Status Qty Amount Date
WL-03092191 Labor Open 7.5 $0.00 Feb 4, 8:51 PM
WL-03092192 Labor Open 1 $110.00 Feb 4, 8:51 PM
WL-03092193 Labor Open 1.25 $0.00 Feb 4, 8:51 PM
WL-03092194 Travel Open 415 $0.00 Feb 4, 8:51 PM
WL-03092195 Travel Open 20 $110.00 Feb 4, 8:51 PM
WL-03092196 Expenses Open 1 $0.00 Feb 4, 8:51 PM
WL-03108055 Labor Open 1.1166666666667 $0.00 Feb 16, 9:00 PM
WL-03108056 Labor Open 1.1333333333333 $137.50 Feb 16, 9:00 PM
WL-03108057 Labor Open 1.6666666666667 $0.00 Feb 16, 9:00 PM
WL-03108058 Travel Open 21 $110.00 Feb 16, 9:00 PM
WL-03108059 Travel Open 40 $0.00 Feb 16, 9:00 PM
WL-03108060 Expenses Open 1 $0.00 Feb 16, 9:00 PM

Details