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← WO Overview

WO-01339533 ↗ ServiceMax

Healthcare Network • Inspection • PSM

📍 Healthcare Network - Marion E. Father - Pharmacy — 1454 Madison Ave. W, Immokalee FL, 34142

Jan 23, 2026 → Jun 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (103 biz days late)
Active: 109 biz days
🕐 Clock stopped: Tech Off Site (Jun 30, 2026)
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
38d
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Mar 19, 2026
38 business days (counted)
Running total: 38 of ? biz days used
58d
▶ Clock Running
Status: Assigned
Mar 19 → Jun 10, 2026
58 business days (counted)
Running total: 96 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Jun 10 → Jun 30, 2026
13 business days (counted)
Running total: 109 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 30 → Jun 30, 2026
0 business days (counted)
Running total: 109 of ? biz days used
Created: Jan 23, 2026 Tech Off Site: Jun 30, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0
Jan 23 → Mar 19 Ready for Scheduling ▶ Running 38 38
Mar 19 → Jun 10 Assigned ▶ Running 58 96
Jun 10 → Jun 30 Scheduled ▶ Running 13 109
Jun 30 → Jun 30 Tech On Site ▶ Running 0 109
Dispatch 0.0d
Coordinators 111.8d
Field Work 0.2d
Billing 11.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
111.8 days
Over SLA
Field Work
0.2 days
Billing
11.5 days
Over SLA
Created: Jan 23, 2026 Due: Jun 30, 2026 Completed: Jun 30, 2026 (on time)
📅
110.0 days Total Age
⏱️
59.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
118.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00561566
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 3 Pcs https://www.ebiotrack.com/inspection.php?iid=32643
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rod Stitt
Owner
Kimberly Hardison
Created
Jan 23, 2026
Work Orders from this Case (1)
WO-01339533 (current) Invoiced
Inspection • Joseph Anderson
Created: Jan 23, 2026 • Closed: Jun 30, 2026
Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 59.0 days stuck in "Assigned"
⏱️
Total Delay 118.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
39.0d / 1.0d SLA
Assigned
59.0d / 0.5d SLA
Scheduled
13.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
3.7d / 1.0d SLA
Billing Review
8.5d / 2.0d SLA
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/14 SBerry: Please bill this inspection at $0 as site is now combined with Marion E. Father - Family

6/10/26 AJinerson - Email logged on WO-01341310. Sent 2nd scheduling email to Rod to provide updated scheduled service dates for the below sites/times.

Informing him that we have a few remaining sites for June that we still need to work into our schedule and will follow up as soon as we have an update on those.

SCHEDULE SERVICES AS OF 6/10:

Tuesday, 6/16 with arrival between 9:00 a.m. – 11:00 a.m. - Nichols Community Health Center- Children’s Care - 12655 Collier Blvd. Naples, FL 34116

Wednesday, 6/17 with arrival between 9:00 a.m. – 11:00 a.m. - Nichols Community Health Center- Women’s Care - 12655 Collier Blvd. Naples, FL 34116

Thursday, 6/18:

1st stop with arrival between 9:00 a.m. – 11:00 a.m. - Nichols Community Health Center- Convenient Care - 12655 Collier Blvd. Naples, FL 34116

2nd stop with arrival between 2:00 p.m. – 3:00 p.m. - Nichols Community Health Center- Pharmacy - 12655 Collier BLVD Naples, FL 34116

Friday, 6/19:

1st stop with arrival between 9:00 a.m. – 11:00 a.m. - Nichols Community Health Center- Family & Senior Care - 12655 Collier Blvd. Naples, FL 34116

2nd stop with arrival between 2:00 p.m. – 3:00 p.m - Nichols Community Health Center- X-RAY - 12655 Collier Blvd. Naples, FL 34116 

Monday, 6/22 with arrival between 9:00 a.m. – 11:00 a.m. - Healthcare Network - Florida State University - Women’s Care - 1441 Heritage Blvd. Immokalee, FL 34142 (Rescheduled date)

Tuesday, 6/23 with arrival between 9:00 a.m. – 11:00 a.m. – Gonzalez Pediatrics - 125 Boston Ave Immokalee, FL 34142

Wednesday, 6/24 with arrival between 11:00 a.m. – 1:00 p.m. - Children’s Care – East - 6350 Davis Blvd. #1001 Naples, FL 34104

Monday, 6/29 with arrival between 9:00 a.m. – 11:00 a.m. – Healthcare Network - Marion E. Father - Family & Senior Care - 1454 Madison Ave. W. Immokalee, FL 34142

(I have notified our team to combine this facility and the Specialty facility together)

Tuesday, 6/30

1st stop with arrival between 9:00 a.m. – 10:00 a.m. - Healthcare Network - Marion E. Father - Laboratory - 1454 Madison Ave. W Immokalee, FL 34142

2nd stop with arrival between 10:00 a.m. – 11:00 a.m. - Healthcare Network - Marion E. Father - Pharmacy – 1454 Madison Ave. W Immokalee, FL 34142


6/4/26 AJinerson - Email logged on WO-01349372. I sent an email to POC Rod Stitt regarding scheduling ALL 23 INSPECTIONS. Offering the below dates, asking if he would like to tell us which dates work best for each location or if he would like us to proceed with scheduling services and let him know once scheduled.

Dates offered:

Tuesday, 6/9

Thursday, 6/11 - Friday, 6/12  

Tuesday, 6/16 - Friday, 6/19

Monday, 6/22 - Wednesday, 6/24

Monday, 6/29 - Friday, 7/3

 

6/4/26 AJinerson - Call logged on WO-01349372. Called POC Rod Stitt to schedule all 23 HCP Inspections for Healthcare Network in Immokalee and Naples FL. Left VM for Rod regarding needing to schedule their June inspections and will be sending an email on this. 

**This Account has 23 HCP inspections in total throughout Immokalee, FL - Naples, FL all due in June and have same POC - Rod Stitt*

 

SAME ADDRESS - 1454 Madison Ave. Immokalee:

 

Healthcare Network - Marion E. Fether - Dental Care - 1454 Madison Ave. W. Immokalee, FL 34142 - WO-01340301 – 75 PCS

Healthcare Network - Marion E. Father - Specialty - 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339993 – 41 PCS

Healthcare Network - Marion E. Father - Laboratory - 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339535 – 8 PCS

Healthcare Network - Marion E. Father - Pharmacy – 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339533 – 3 PCS

Healthcare Network - Marion E. Father - Family & Senior Care - 1454 Madison Ave. W. Immokalee, FL 34142 - WO-01339521 – 75 PCS

 

 

SAME ADDRESS - Florida State University, Immokalee:

Healthcare Network - Florida State University - Children’s Care - 1441 Heritage Blvd. Immokalee, FL 34142 - WO-01339781 – 94 PCS

Healthcare Network - Florida State University - Women’s Care - 1441 Heritage Blvd. Immokalee, FL 34142 - WO-01339759 – 76 PCS

 

 

 

Other Immokalee Inspections:

 

Gonzalez Pediatrics - 125 Boston Ave Immokalee, FL 34142 - WO-01368297 – 35 PCS

 

Healthcare Network - iTech - Family & Senior Care - - 508 North 9th St. Suite 142 Immokalee, FL 34142 - WO-01339787 – 35 PCS

 

 

Naples Inspections Same Address - 1845 Veterans Park Drive:

 

North/Arthrex Polaris -Family & Senior Care - 1845 Veterans Park Drive, First Floor Naples, FL 34109 - WO-01340668 – 49 PCS

North/Arthrex Polaris- Children’s Care - 1845 Veterans Park Drive, Second Floor Naples, FL 34109 - WO-01340653 – 57 PCS

 

 Naples SAME Address - 12655 Collier Blvd.:

 

Nichols Community Health Center- Dental Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01349372 – 99 PCS

Nichols Community Health Center- X-RAY - 12655 Collier Blvd. Naples, FL 34116 - WO-01349335 – 13 PCS

Nichols Community Health Center- Convenient Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01349369 – 67 PCS

Nichols Community Health Center- Family & Senior Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341316 – 48 PCS

Nichols Community Health Center- Women’s Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341311 – 87 PCS

Nichols Community Health Center- Children’s Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341310 – 80 PCS

Nichols Community Health Center- Pharmacy - 12655 Collier BLVD Naples, FL 34116 - WO-01341309 – 3 PCS

 

 

 Naples OTHER Inspections:

 

Badra Pediatrics - 9150 Galleria Ct, Unit D Naples, FL 34109 - WO-01368294 – 27 PCS

 

Greater Naples YMCA - Children’s Care - 5450 YMCA Rd. # 102 Naples, FL 34109 - WO-01349914 – 29 PCS

 

Cordero Pediatrics - 1090 6th Ave N Naples, FL 34102 - WO-01368292 – 30 PCS

 

Children’s Care – East - 6350 Davis Blvd. #1001 Naples, FL 34104 - WO-01349639 – 47 PCS

 

Dental Care East - 1749 Heritage Trl., # 801 Naples, FL 34112 - WO-01349631 – 86 PCS

 

 

4/9/26 AJinerson - ASM updating SLA to June 2026 per customer's request. Last service done in June 2025.

 

From <https://csa.lightning.force.com/lightning/r/SVMXC__Service_Order__c/a0oVU000005nibJYAQ/view


3/30/26 RBerry-Chattered: @[Scott Berry]​ Do you have an update on this account? Should the due dates be updated? Per internal notes: Rod sent email over to us and is actively working with ASM SBerry on meeting sometime next week to review how they want to proceed.

*Please hold off on scheduling these WOs for now per POC Rod Stitt until they have updated quote from ASM for their account*


3/24/26 AJinerson - Email logged on WO-01340301. Rod sent email over to us and is actively working with ASM SBerry on meeting sometime next week to review how they want to proceed.

*Please hold off on scheduling these WOs for now per POC Rod Stitt until they have updated quote from ASM for their account*


3/24/26 AJinerson - Call logged on WO-01340301. Called and spoke with Rod who informed me that their contract on their end was signed with Anthony Cass, and expired in April 2025. Rod will email us on how they want to proceed w/ renewing their contract/getting with ASM on some location changes for some of their sites, before moving forward with scheduling anything. 


3/20/26 AJinerson - Email logged on WO-01340301. Sent email to Rod Stitt (POC for all 5 locations at this address) offering to schedule tech visit 3/30 - 3/31 for all below WOs.


3/20/26 AJinerson - This address has 5 Departments with separate WOs for each building/dept. (listed below).


Healthcare Network - Marion E. Fether - Dental Care - WO-01340301

(75 PCS)

Healthcare Network - Marion E. Father – Specialty WO-01339993

(41 PCS)

Healthcare Network - Marion E. Father – Laboratory - WO-01339535

(8 PCS)

Healthcare Network - Marion E. Father – Pharmacy WO-01339533

(3 PCS)

Healthcare Network - Marion E. Father - Family & Senior Care - WO-01339521 (75 PCS)

🔧 Work Performed
Inspected 2 pieces of equipment.
🔍 Technician Findings
Complete Annual Equipment Electrical Safety Test And Calibration Service.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 3 Pcs https://www.ebiotrack.com/inspection.php?iid=32643

Timeline

📞
Case Linked Jan 23, 6:00 AM
Case Number: 00561566
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 23, 10:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 39.0 business days
👷
2 Technician Assigned Mar 19, 9:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 54d 21h
🚨 59.0 business days
🗓️
2 Status: Scheduled Jun 10, 1:43 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-06-30T14:00:00.000+0000
🚨 14.0 business days
🔧
Status: Tech On Site by Joseph Anderson Jun 30, 10:47 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 19d 21h
⏱️
2 Labor Added Jun 30, 12:25 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Joseph Anderson
From: Tech On Site, Tech Off Site, Completed
To: Tech Off Site, Completed, Closed
Duration in Previous: 1h 38m, 0m
2.0 business days
💵
Status: Billing Review by Diane Patton Jul 1, 3:58 PM
From: Closed
To: Billing Review
Duration in Previous: 1d 3h
⚠️ 9.0 business days
🏁
Status: Closed by Scott Berry Jul 14, 1:47 PM
From: Billing Review
To: Closed
Duration in Previous: 12d 21h
📄
Status: Ready to Bill by Diane Patton Jul 15, 10:42 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 55m
3.0 business days
📨
2 Status: Invoice Pending Jul 17, 4:43 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-267767

Bottlenecks

Ready for Scheduling
Duration: 39.0 business days (threshold: 1.0 business days)
Exceeded by 38.0 business days
Assigned
Duration: 59.0 business days (threshold: 4.0 business hours)
Exceeded by 58.5 business days
Scheduled
Duration: 13.8 business days (threshold: 2.0 business days)
Exceeded by 11.8 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours
Billing Review
Duration: 8.5 business days (threshold: 2.0 business days)
Exceeded by 6.5 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00561566
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Joseph Anderson
Scheduled
Jun 30, 10:00 AM
Created
Jan 23, 10:34 AM
Invoice #
SM-267767

Work Details (1)

Name Type Status Qty Amount Date
WL-03278941 Labor Open 0.71666666666667 $0.00 Jun 30, 12:25 PM

Details