2/17/26 DPatton - See error message below. Please update "Serviced Date & Closed Date" and add work performed notes. Teams message to Joe W.
🔧Work Performed
parts ordered and shipped to site
🔍Technician Findings
parts ordered and shipped to site
⚠️Problem Description
device issue: parts order calibration cassest
number of parts needed: 1 https://www.ebiotrack.com/workorder.php?wo=71116
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 30, 2026
To: adaugherty@villagemedical.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339549Location: VM Anthem - (AZ46-C07516)Address: 2411 W Anthem Way Phoenix, AZ 85086Device: Problem Description: device issue: parts order calibration cassest
number of parts
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 23, 2026
To: adaugherty@villagemedical.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339549Location: VM Anthem - (AZ46-C07516)Address: 2411 W Anthem Way Phoenix, AZ 85086Device: Problem Description: device issue: parts order calibration cassest
number of parts
Timeline
📞
Case Linked Jan 23, 9:51 AM
Case Number:00561609
Subject:L2 review - HCP
Status:Closed
📋
▶
3
Work Order Created Jan 23, 11:22 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00088954
Status:Closed
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:2m
⚠️8.0 business days
🔩
▶
2
2x Parts Added Feb 3, 3:58 PM
2x Parts Added → Status: L2 Review
👀
Status: L2 Review by Keith Fricke
From:Awaiting Parts
To:L2 Review
Duration in Previous:11d 4h
⚠️8.0 business days
👷
▶
2
Status: Assigned Feb 12, 4:32 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Gavin Poole
Technician:Virtual Tech
⏳2.9 business days
✏️
Status: WO Correction Needed by Diane PattonFeb 17, 11:13 AM
From:Closed
To:WO Correction Needed
Duration in Previous:4d 18h
⏱️
▶
2
Labor Added Feb 17, 11:32 AM
Labor Added → Status: Completed
✔️
Status: Completed by Wendy Argueta
From:WO Correction Needed, Completed
To:Completed, Closed
Duration in Previous:19m, 0m
💵
Status: Billing Review by Diane PattonFeb 17, 12:48 PM
From:Closed
To:Billing Review
Duration in Previous:1h 15m
📄
Status: Ready to Bill by Diane PattonFeb 17, 2:39 PM
From:Billing Review, Ready to Bill
To:Ready to Bill, Billing Review
Duration in Previous:1h 50m
⏳4.0 business days
🏁
Status: Closed by Dylan NakoffFeb 20, 2:19 PM
From:Billing Review
To:Closed
Duration in Previous:2d 23h
💵
Status: Billing Review by Diane PattonFeb 20, 2:31 PM
From:Closed
To:Billing Review
Duration in Previous:12m
🚨11.0 business days
📄
Status: Ready to Bill by Diane PattonMar 6, 1:42 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:13d 23h
⚠️7.0 business days
📨
Status: Invoice Pending by Diane PattonMar 16, 12:56 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:9d 22h, 0m
🚨75.0 business days
🧾
Invoice Created Jun 30, 4:22 PM
Invoice Number:SM-256632
Bottlenecks
Awaiting Parts
Duration: 7.9 business days (threshold: 3.0 business days)
Exceeded by 4.9 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Billing Review
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Billing Review
Duration: 10.6 business days (threshold: 2.0 business days)
Exceeded by 8.6 business days
Ready to Bill
Duration: 6.7 business days (threshold: 1.0 business days)