Work Order 360 View

🔒 Internal CSA Notes

1.26.26 hshaw - PM not performed

1/23/26 lcoonrod

Per teams from Nikki F, Higi is asking for these to be taken through a calibration. Could you assign all 9 WOs to L2

1/23/26 lcoonrod

Per Chris, they tested the unit and it weighted correctly.  

🔧 Work Performed

Per Chris, they tested the unit and it weighted correctly

🔍 Technician Findings

Per Chris, they tested the unit and it weighted correctly

⚠️ Problem Description

***MUST COMPLETE PM AFTER REPAIR*** Use this password to access the kiosk:  EF6962%4 If swapping out a PC, you would use: miker0me0g0lfech0  There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.  **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**  Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf

📄 Description

Higi Green Kiosk with a Wifi Installed and Storm Key pad

📋

Feb 25, 2026 6:04pm

Hi Team,

 

We’ve identified several Repair/PM work orders that were resolved remotely and closed without reconciling the PM component.

 

In these instances, a replacement PM work order was not created. As a result, the system was no longer tracking the annual PM. This would have resulted in multiple missed PMs had it not been identified through separate review.

 

Going forward, combined Repair/PM designation should only remain in place if we are proceeding with onsite service. If a Repair/PM WO is resolved by phone and no tech will be dispatched, please confirm PM status prior to closure:

 

If PM is not due within 30 days → update the WO to Repair-only and input the necessary follow up notes to ensure that a replacement PM work order gets created. If PM is due within 30 days → the WO should proceed to onsite service and not be closed remotely.

 

Until a system control is added, this validation must occur before remotely servicing and closing any combo WO.

 

Thank you for helping to tighten this up.

@Phillip Castillo​ @Stephanie Ramen​ @Joseph Whalen​ @Jessica Foley​