Work Order 360 View

🔒 Internal CSA Notes

PM ON WO-01330767

1.26.26 hshaw - PM not performed

1/23/26 lcoonrod

Per teams from Nikki F, Higi is asking for these to be taken through a calibration. Could you assign all 9 WOs to L2

1/23/26 lcoonrod

Per Angela tested and advised it is working. She could not find anyone there that called Higi.

🔧 Work Performed

Per Angela tested and advised it is working. She could not find anyone there that called Higi.

🔍 Technician Findings

Per Angela tested and advised it is working. She could not find anyone there that called Higi.

⚠️ Problem Description

***MUST COMPLETE PM AFTER REPAIR*** Use this password to access the kiosk:  WC7RERL4 If swapping out a PC, you would use: miker0me0g0lfech0  There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.  **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**  Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf

📄 Description

Merge KMY Kiosk

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