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WO-01339682 ↗ ServiceMax

Sono Bello • SWAPOUT • PC

📍 AZ-Scottsdale — 9377 E. Bell Road Suite 155, SCOTTSDALE AZ, 85260

Jan 26, 2026 → Jun 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 27, 2026
✗ SLA Missed (44 biz days late)
Active: 87 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Jun 1, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 26 → Jan 27, 2026
1 business day (not counted)
87d
▶ Clock Running
Status: Reschedule
Jan 27 → Jun 1, 2026
87 business days (counted)
Running total: 87 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 1 → Jun 1, 2026
0 business days (counted)
Running total: 87 of ? biz days used
Created: Jan 26, 2026 Completed: Jun 1, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 27 Awaiting Parts ⏸ Paused 1
Jan 27 → Jun 1 Reschedule ▶ Running 87 87
Jun 1 → Jun 1 Assigned ▶ Running 0 87
Dispatch 0.0d
Material Management 2.0d
Coordinators 87.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
87.4 days
Over SLA
Billing
0.0 days
Created: Jan 26, 2026 Due: Mar 27, 2026 Completed: Jun 1, 2026 (65 days late)
📅
89.0 days Total Age
⏱️
87.4d in Reschedule Longest Stage
🔄
6 transitions Status Changes
⚠️
86.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561828
AZ-Scottsdale - Cole Palmer Water Bath - SN 250102339
Closed
Hello EMSAR,  We are reaching out to request determination on the below:  Center Location:  Sono Bello AZ-Scottsdale 9377 E Bell Rd Suite 133 Scottsdale, AZ 85260 Equipment Type:   Tumescent Warmer (Water Bath) Asset ID:   Serial no.:   250102339 Problem Type:   Our tumescent warmer is not exceeding 22.5 degrees C. Additional Details:   Please provide WO number.  Please respond to this email with all related correspondence.  Thank you, Jeremy Kohl Supply Chain Specialist 12510 128th Lane NE Kirkland WA 98034 direct 425.202.1203• Pacific Sono Bello It’s your life. Live it beautifully. Visit us on the Web: sonobello.com<http://www.sonobello.com/> Follow us on Instagram: instagram.com/sonobello<http://instagram.com/sonobello> [Logo, company name Description automatically generated] Body Contour Centers, LLC is not a medical provider and is not engaged in the practice of medicine. All medical decisions are the sole responsibility of Aesthetic Physicians, PC and Sono Bello physicians. “Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email or phone and destroy all copies of the original message.” P Please consider the environment before printing this e-mail
Priority
Standard
Origin
Email
Reason
New Case
Contact
MER TEAM
Owner
Virtual Tech
Created
Jan 23, 2026
Work Orders from this Case (1)
WO-01339682 (current) Invoiced
SWAPOUT • Ryan Schwochow
Created: Jan 26, 2026 • Closed: Jun 1, 2026
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 87.4 days stuck in "Reschedule"
⏱️
Total Delay 86.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
2.0d / 3.0d SLA
Reschedule
87.4d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/01/2026- RS; on Hold - Awaiting Equipment

🔧 Work Performed
Shipping hot swap to site: ITEM #: SB-WBE28A11B ASSET ID #: 13367783 SERIAL #: E12380502 Outbound - 1Z01E3E70398312231 Delivered - 1/30/2026 Return - 1Z01E3E79098026646 ____________________ Device was sent to the depot from sb own shipping label and not linked to EMSAR WO system logic - WO-01362784 - S.O #: 346-20401-72887-wo ________________________ Hot swap completed
🔍 Technician Findings
Virtual Tech Requested Hot swap to be sent to site - Return Label included
⚠️ Problem Description
Our tumescent warmer is not exceeding 22.5 degrees C. Cole Palmer Instrument Co - WB-200 - EW-78905-24 Asset ID:  13353408 Serial no.:   250102339 https://www.ebiotrack.com/workorder.php?wo=71130
📄 Description
WBE28 Water Bath - MFG: Polyscience Sono Bello Consigned Inventory

Timeline

📞
Case Linked Jan 23, 4:19 PM
Case Number: 00561828
Subject: AZ-Scottsdale - Cole Palmer Water Bath - SN 250102339
Status: Closed
2.0 business days
📋
3 Work Order Created Jan 26, 8:05 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00089042
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 2m
2.0 business days
🔩
2 2x Parts Added Jan 27, 3:28 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 1d 7h
🚨 88.0 business days
⏱️
4 Labor Added Jun 1, 11:25 AM
Labor Added → Technician Assigned → Status: Assigned → Status: Completed
👷
Technician Assigned by Ryan Schwochow
Technician: a0h8Y00000Jzl1WQAR, Ryan Schwochow
👷
Status: Assigned by Ryan Schwochow
From: Reschedule
To: Assigned
Duration in Previous: 124d 18h
✔️
Status: Completed by Ryan Schwochow
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
2.0 business days
📄
2 Status: Ready to Bill Jun 2, 5:50 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 24.8 business days
🧾
Invoice Created Jul 8, 5:27 PM
Invoice Number: SM-263651

Bottlenecks

Reschedule
Duration: 87.4 business days (threshold: 2.0 business days)
Exceeded by 85.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00561828
Closed
📦
Parts Order 00089042
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
SWAPOUT
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Jan 26, 8:05 AM
Invoice #
SM-263651

Work Details (3)

Name Type Status Qty Amount Date
WL-03080223 Parts Open 1 $0.00 Jan 27, 3:28 PM
WL-03080224 Expenses Open 1 $81.14 Jan 27, 3:28 PM
WL-03243783 Labor Open 1 $119.00 Jun 1, 11:25 AM

Details