Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339685 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Molson Coors Beverage Company USA — 7001 South Fwy, FORT WORTH TX, 76134-4001

Jan 26, 2026 → Apr 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (16 biz days early)
Active: 51 biz days
🕐 Clock stopped: Tech Off Site (Apr 8, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Jan 26 → Feb 16, 2026
14 business days (counted)
Running total: 14 of ? biz days used
36d
▶ Clock Running
Status: Scheduled
Feb 16 → Apr 7, 2026
36 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 7 → Apr 8, 2026
1 business day (counted)
Running total: 51 of ? biz days used
Created: Jan 26, 2026 Tech Off Site: Apr 8, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 26 Ready for Scheduling ▶ Running 0 0
Jan 26 → Feb 16 Assigned ▶ Running 14 14
Feb 16 → Apr 7 Scheduled ▶ Running 36 50
Apr 7 → Apr 8 Tech On Site ▶ Running 1 51
Dispatch 0.0d
Coordinators 51.0d
Field Work 1.3d
Billing 13.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
51.0 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
13.0 days
Over SLA
Created: Jan 26, 2026 Due: Apr 30, 2026 Completed: Apr 8, 2026 (22 days early)
📅
51.4 days Total Age
⏱️
36.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
58.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00561399
product need built - 6008309889
Closed
28R SYS-GC-8890-X Contract ends 12/21/2026 repair included PM G7367A CH00532820 PAL3 RSI 85 Autosampler Bundle G3540A US2050A047 Agilent 8890 GC System Custom
Priority
High
Origin
Web
Reason
New Case
Contact
Katharine Le
Owner
Leona Coonrod
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339685 (current) Invoiced
Preventive Maintenance • Maria Davis
Created: Jan 26, 2026 • Closed: Apr 7, 2026
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 36.0 days stuck in "Scheduled"
⏱️
Total Delay 58.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
15.0d / 0.5d SLA
Scheduled
36.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Billing Review
9.0d / 2.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4.8.26 hshaw - moved WO to BR, waiting for mService to close. TBA $971.50

4/7/26 lcoonrod scheduled date updated to 4/7/26


04/07 Google map was used to calculate zone. MD


3/31/26 lcoonrod

scheduled date updated to 4/7/26


02/16 Offer date 02/09. MD


Please assign to Maria Davis ARP to site is 88 miles. Zone 2

🔧 Work Performed
04/07/2026 GC cooled down. GC 8890 & PAL sampler PM completed per Agilent. Parts were replaced. Customer's method was loaded and stabilized and a stamdard using PAL was run. Results little higher than expected but between parameters.
⚠️ Problem Description
28R SYS-GC-8890-X Contract ends 12/21/2026 repair included PM G7367A CH00532820 PAL3 RSI 85 Autosampler Bundle G3540A US2050A047 Agilent 8890 GC System Custom
📄 Description
Agilent - 8890 GC System Custom
📞 Call Description
APR 2026 GC PM

Timeline

📞
Case Linked Jan 22, 1:28 PM
Case Number: 00561399
Subject: product need built - 6008309889
Status: Closed
⏳ 3.0 business days
📋
▶
3 Work Order Created Jan 26, 8:15 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Maria Davis
🚨 15.0 business days
🗓️
▶
2 Status: Scheduled Feb 16, 12:44 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2026-04-09T15:00:00.000+0000
🚨 29.0 business days
📅
Dispatch Scheduled by Maria Davis Mar 28, 8:56 AM
Scheduled For: 2026-04-07T15:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Maria Davis Apr 7, 12:48 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 49d 23h
🔩
2x Parts Added Apr 7, 1:23 PM
Type: Parts, Travel
Status: Open
Qty: 2, 92
🚗
▶
2 Status: Tech Off Site Apr 7, 10:43 PM
Status: Tech Off Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3.25
🚗
▶
2 Travel Added Apr 7, 10:48 PM
Travel Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4
⏱️
▶
2 Labor Added Apr 7, 10:54 PM
Labor Added → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Apr 7, 11:04 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Maria Davis
From: Completed
To: Closed
Duration in Previous: 1m
💵
Status: Billing Review by Hannah Shaw Apr 8, 9:47 AM
From: Closed
To: Billing Review
Duration in Previous: 10h 41m
⚠️ 9.0 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 20, 9:44 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 11d 23h
⏳ 4.0 business days
📨
Status: Invoice Pending by Hannah Shaw Apr 23, 4:23 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3d 6h
🧾
▶
2 Invoice Created Apr 23, 4:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 10m

Bottlenecks

Assigned
Duration: 15.0 business days (threshold: 4.0 business hours)
Exceeded by 14.5 business days
Scheduled
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Billing Review
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00561399
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Maria Davis
Scheduled
Apr 7, 11:00 AM
Created
Jan 26, 8:15 AM
Invoice #
SM-259985

Work Details (7)

Name Type Status Qty Amount Date
WL-03175995 Parts Open 2 $0.00 Apr 7, 1:23 PM
WL-03175996 Travel Open 92 $0.00 Apr 7, 1:23 PM
WL-03177110 Labor Open 3.25 $243.75 Apr 7, 10:44 PM
WL-03177111 Travel Open 91 $0.00 Apr 7, 10:48 PM
WL-03177127 Labor Open 4 $484.00 Apr 7, 10:52 PM
WL-03177128 Labor Open 3.25 $243.75 Apr 7, 10:54 PM
WL-03177131 Parts Open 1 $0.00 Apr 7, 10:56 PM

Details