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← WO Overview

WO-01339689 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Repair • P7

📍 JCMC EMS HQ Station #5 — 415 Montgomery Street, Jersey City NJ, 07302

Jan 26, 2026 → Jul 8, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 4, 2026
✗ SLA Missed (99 biz days late)
Active: 106 biz days
Paused: 7 biz days
Budget: 7 biz days
🕐 Clock stopped: Canceled (Jul 8, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Jan 26 → Feb 4, 2026
7 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 14, 2026
6 business days (counted)
Running total: 7 of 7 biz days used
▶ Clock Running
Status: Reschedule
Feb 14 → Feb 16, 2026
0 business days (counted)
Running total: 7 of 7 biz days used
10d
▶ Clock Running
Status: Scheduled
Feb 16 → Mar 2, 2026
10 business days (counted)
Running total: 17 of 7 biz days used
▶ Clock Running
Status: Reschedule
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 17 of 7 biz days used
21d
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 31, 2026
21 business days (counted)
Running total: 38 of 7 biz days used
▶ Clock Running
Status: Reschedule
Mar 31 → Apr 3, 2026
3 business days (counted)
Running total: 41 of 7 biz days used
▶ Clock Running
Status: Entered
Apr 3 → Apr 3, 2026
0 business days (counted)
Running total: 41 of 7 biz days used
Created: Jan 26, 2026 Canceled: Jul 8, 2026
Business Days Used 106 / 7
0 7d budget +99d over
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0 / 7
Jan 26 → Jan 26 L2 Screening ▶ Running 0 0 / 7
Jan 26 → Feb 4 Awaiting Parts ⏸ Paused 7 —
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 0 / 7
Feb 4 → Feb 5 Assigned ▶ Running 1 1 / 7
Feb 5 → Feb 14 Scheduled ▶ Running 6 7 / 7
Feb 14 → Feb 16 Reschedule ▶ Running 0 7 / 7
Feb 16 → Mar 2 Scheduled ▶ Running 10 17 / 7
Mar 2 → Mar 2 Reschedule ▶ Running 0 17 / 7
Mar 2 → Mar 31 Scheduled ▶ Running 21 38 / 7
Mar 31 → Apr 3 Reschedule ▶ Running 3 41 / 7
Apr 3 → Apr 3 Entered ▶ Running 0 41 / 7
Dispatch 0.4d
Material Management 8.0d
Coordinators 44.0d
✗ SLA Missed
Dispatch
0.4 days
Material Management
8.0 days
Over SLA
Coordinators
44.0 days
Over SLA
Created: Jan 26, 2026 Due: Feb 12, 2026 Completed: Jul 8, 2026 (145 days late)
📅
114.0 days Total Age
⏱️
22.0d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
40.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561784
L2 review - EMS * no quote needed per SMC
Closed
Jersey City – Power Cot - - Up and down stretcher tilt, uneven (141714). No SN to provide at this time. Please create w/o for tech to evaluate/possibly repair 1 power cot. Tech should have on hand, 16 half shell leg bearings, 6500-101-327
Priority
High
Origin
Email
Reason
New Case
Contact
Dexter Britton
Owner
Sherry Reich
Created
Jan 23, 2026
Work Orders from this Case (1)
WO-01339689 (current) Canceled
Repair
Created: Jan 26, 2026
Behind Schedule - Needs Attention
Canceled • 202 days old
🚨
Primary Delay 22.0 days stuck in "Scheduled"
⏱️
Total Delay 40.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
L2 Screening
0.3d / 1.0d SLA
Awaiting Parts
8.0d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
39.0d / 2.0d SLA
Reschedule
3.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/3 KSmith -- WO can be cancelled as unit cannot be located. FSEs have searched for 2 months for the unit while doing PMs at this account and it cannot be located. Dexter will reach out if the unit is located to have another WO created if needed.

4/1 KSmith -- Dexter is reaching out to the various regions to try and locate this unit.

3/31 KSmith -- Unit was never located during RWJ PMs. Awaiting response from Dexter if unit has been found. If not found by Friday WO will be closed. A new WO will be requested when/if the unit is found

3/11 KSmith -- FSEs are continuously looking for unit while doing RWJ PMs this month

3/2 SRogers: Updating to reschedule - unit could not be located.

2/13 SRogers: Updating to reschedule - unit could not be located.

2/5/26 RBerry- Parts are shipping today. Updated due date.

🔧 Work Performed
2/27/26 - CA - Unit not found
🔍 Technician Findings
2/27/26 - CA - Unit not found
⚠️ Problem Description
Jersey City – Power Cot - - Up and down stretcher tilt, uneven (141714). No SN to provide at this time. Please create w/o for tech to evaluate/possibly repair 1 power cot. Tech should have on hand, 16 half shell leg bearings, 6500-101-327 https://www.ebiotrack.com/workorder.php?wo=71133

Timeline

📞
Case Linked Jan 23, 3:01 PM
Case Number: 00561784
Subject: L2 review - EMS * no quote needed per SMC
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Jan 26, 8:26 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Jan 26, 10:59 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 2h 31m
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Sean Weaver Feb 4, 3:12 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 9d 4h
👷
▶
2 Technician Assigned Feb 4, 3:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 44m
🔩
2x Parts Added Feb 5, 8:28 AM
Type: Parts, Expenses
Status: Open
Qty: 16
🗓️
▶
2 Status: Scheduled Feb 5, 8:37 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-11T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 9, 8:39 AM
Scheduled For: 2026-02-10T14:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Feb 10, 8:09 AM
Scheduled For: 2026-02-12T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Shawn Rogers Feb 12, 6:46 PM
Scheduled For: 2026-02-13T16:00:00.000+0000
⏳ 1.7 business days
🔄
Status: Reschedule by Shawn Rogers Feb 13, 8:55 PM
From: Scheduled
To: Reschedule
Duration in Previous: 8d 12h
⏳ 0.4 business days
🗓️
▶
2 Status: Scheduled Feb 16, 8:31 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-27T14:00:00.000+0000
🚨 10.0 business days
🔄
Status: Reschedule by Shawn Rogers Mar 2, 8:04 AM
From: Scheduled
To: Reschedule
Duration in Previous: 13d 23h
🗓️
▶
2 Status: Scheduled Mar 2, 8:21 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-06T14:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 3, 3:21 PM
Scheduled For: 2026-03-05T14:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 6, 8:52 AM
Scheduled For: 2026-03-10T13:00:00.000+0000
⏳ 3.9 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 11, 8:26 AM
Scheduled For: 2026-03-17T13:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 16, 8:40 AM
Scheduled For: 2026-03-19T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 18, 9:27 AM
Scheduled For: 2026-03-20T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 20, 3:54 PM
Scheduled For: 2026-03-25T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 23, 11:00 AM
Scheduled For: 2026-03-27T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 25, 8:17 AM
Scheduled For: 2026-03-27T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 27, 4:09 PM
Scheduled For: 2026-04-01T16:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 30, 8:14 AM
Scheduled For: 2026-04-02T16:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 31, 8:37 AM
Scheduled For: 2026-04-01T16:00:00.000+0000
🔄
Status: Reschedule by Kourtney Smith Mar 31, 4:12 PM
From: Scheduled
To: Reschedule
Duration in Previous: 29d 6h
⏳ 4.0 business days
🆕
Status: Entered by Kourtney Smith Apr 3, 8:31 AM
From: Reschedule
To: Entered
Duration in Previous: 2d 16h
🚫
Status: Canceled by Sherry Reich Apr 3, 9:04 AM
From: Entered
To: Canceled
Duration in Previous: 32m

Bottlenecks

Awaiting Parts
Duration: 8.0 business days (threshold: 3.0 business days)
Exceeded by 5.0 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business hours
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Reschedule
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00561784
Closed
📦
Parts Order 00089051
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 26, 8:26 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03092520 Parts Open 16 $281.12 Feb 5, 8:28 AM
WL-03092521 Expenses Open 1 $0.00 Feb 5, 8:28 AM

Details