Primary Delay27.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay32.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.3d / 1.0d SLA
Awaiting Parts
7.0d / 3.0d SLA
Ready for Scheduling
27.8d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Customer Requested Parts Order
⚠️Problem Description
Q-00032174
Parts to be directly shipped
Qty (1) 6390-001-225 Foot end transfer wear pad
📧
Email: Your Order Has Been Fulfilled.
Completed Mar 13, 2026
To: emsdirector@barretown.org
CC:
BCC:
Attachment: --none--
Subject: Your Order Has Been Fulfilled.
Body:
Dear Customer,
Your order # WO-01339690 has been fulfilled.
Please find the associated tracking number(s) below:
[1Z01E3E70399436230]
These can be tracked at
UPS.com.
Should you have an inquiry please send an email to
dispatch@emsar.com.
EMSAR
Website: www.emsar.com
For any questions please contact the Dispatch Team
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 2, 2026
To: emsdirector@barretown.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339690Location: Barre Town EMS - VTAddress: 4 McLaughlin Rd East Barre, VT 05649Device: Problem Description: Q-00032174
Parts to be directly shipped
Qty (1) 6390-001-225 Foot end
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 26, 2026
To: emsdirector@barretown.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339690Location: Barre Town EMS - VTAddress: 4 McLaughlin Rd East Barre, VT 05649Device: Problem Description: Q-00032174
Parts to be directly shipped
Qty (1) 6390-001-225 Foot end
Timeline
📞
Case Linked Jan 23, 12:45 PM
Case Number:00561724
Subject:FW: BARRE TOWN EMS
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Jan 26, 8:30 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Erin Martin
From:Entered, Assigned
To:Assigned, L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Jan 26, 10:57 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2h 26m
⚠️7.0 business days
📅
▶
2
Status: Ready for Scheduling Feb 3, 12:48 PM
Status: Ready for Scheduling → 2x Parts Added
🔩
2x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
🚨27.9 business days
📦
Status: Awaiting Parts by Rhonnie ReevesMar 13, 7:49 AM
From:Ready for Scheduling, Awaiting Parts
To:Awaiting Parts, Closed
Duration in Previous:37d 18h, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Mar 17, 12:40 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🚨79.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number:SM-256710
Bottlenecks
Awaiting Parts
Duration: 7.0 business days (threshold: 3.0 business days)
Exceeded by 4.0 business days
Ready for Scheduling
Duration: 27.8 business days (threshold: 1.0 business days)
Exceeded by 26.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)