1/28 KSmith -- Scheduled for 2/10 with Brian. 9-11am
1/28 KSmith -- Sent email to schedule for 2/10
🔧Work Performed
Ferno Washington Inc - Model 24
Serial #: L-741424 - Asset ID: 13397712
Ferno Washington Inc - Model 24
Serial #: L-79887 - Asset ID: 13397711
Mobi Medical - Mobi 500
Serial #: 211026 - Asset ID: 13397707
Ferno Washington Inc - Model 24
Serial #: C-31632 - Asset ID: 13397708
Ferno Washington Inc - Model 24 Maxx
Serial #: 08-076449 - Asset ID: 13397709
Ferno Washington Inc - Model 24
Serial #: 06-014978 - Asset ID: 13397710
⚠️Problem Description
Q-00032049
Annual Equipment PM
Needing PM on
Model 24 L-791424
24-miniMAXX 08-076449
Model 24 L-79887
https://www.ebiotrack.com/inspection.php?iid=32684
From: bmchugh@lambertfuneralhome.com
To: ksmith@emsar.com
This is the first time you received an email from this sender (bmchugh@lambertfuneralhome.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
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Sounds good
Thank you
On Wed, Jan 28, 2026 at 11:00 AM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > w
To: bmchugh@lambertfuneralhome.com
CC:
BCC:
Attachment: --none--
Subject: Lambert Funeral Home & Crematory -- EMS PMs -- WO-01339700
Body:
Good Morning Brian,
We received the request for service on your EMS units.
Would Tuesday, February 10th work for the technician to come onsite and service the units?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal
📅
WO-01339700 - Preventive Maintenance - Manchester - Lambert Funeral Home & Crematory
Feb 10, 2026 10:00am – 1:00pm
Work Order: WO-01339700
Account: LAMBERT FUNERAL HOME & CREMATORY
Customer Case Number:
Location: Lambert Funeral Home & Crematory
Address: 1799 Elm St, Manchester, NH 03104
Manufacturer:
Model #:
Serial #:
Contact Name: Brian McHugh
Contact Phone: 6037594253
Contact Email: bmchugh@lambertfunera
Timeline
📞
Case Linked Jan 14, 2:02 PM
Case Number:00559052
Subject:EMS PM
Status:Closed
⚠️9.0 business days
📋
▶
2
Work Order Created Jan 26, 9:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳3.0 business days
👷
▶
2
Technician Assigned Jan 28, 10:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 1h
🗓️
▶
2
Status: Scheduled Jan 28, 12:04 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-10T15:00:00.000+0000
🚨10.0 business days
🔧
Status: Tech On Site by Paul BonangFeb 10, 11:33 AM
From:Scheduled
To:Tech On Site
Duration in Previous:12d 23h
🚗
▶
2
11x Travel Added Feb 10, 7:16 PM
11x Travel Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Tech On Site
To:Closed
Duration in Previous:7h 44m
⏳2.6 business days
📄
▶
2
Status: Ready to Bill Feb 12, 5:20 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🚨13.8 business days
🧾
Invoice Created Mar 3, 6:00 PM
Invoice Number:SM-253768
Bottlenecks
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 9.9 business days (threshold: 2.0 business days)
Exceeded by 7.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)