3/16 KKelch called Erica to reschedule for just 3/23 as the FSE needs to take the full week off. Left VM, placed in R/S
2/5/2026jsells
We just had a change in project schedule. We will now need to reschedule for 3.20.26. Also, just a reminder that we have a mix of new and equipment that will be relocated. The relocated equipment is coming over in the afternoon around 5:00pm on 3.20.26. As we previously spoke about, if the tech can’t stay that late, then they would return on the morning of 3.23.26.
Please let me know if you are able accommodate this new schedule. Thanks!
1/26 KKelch called Erica to schedule for 2/20 between 12 and 2 pm. Customer confirmed.
🔧Work Performed
3-20-26-MBRAC-COMPLETED INSPECTION OF 5 BREWER CHAIRS PER OEM SPECS
3/23/2026-inspected some items that were in boxes brought over from the other facility. Rooms are still being setup, spoke w/Antonette and we agreed it would be better to come back in a week or so once all respected items are out of their boxes and in their respected rooms.
3/30/2026-completed the annual inspection
🔍Technician Findings
Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=32654
⚠️Problem Description
Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=32654
📋
Outbound to +15042026778
Completed Mar 16, 2026
3/16 KKelch called Erica to reschedule for just 3/23 as the FSE needs to take the full week off. Left VM.
📋
Outbound to +15042026778
Completed Jan 26, 2026
1/26 KKelch called Erica to schedule for 2/20 between 12 and 2 pm. Customer confirmed.
Feb 5, 2026 2:49pm
@Kaitlyn Kelch email from customer -We just had a change in project schedule. We will now need to reschedule for 3.20.26. Also, just a reminder that we have a mix of new and equipment that will be relocated. The relocated equipment is coming over in the afternoon around 5:00pm on 3.20.26. As we previously spoke about, if the tech can’t stay that late, then they would return on the morning of 3.23.26.
Please let me know if you are able accommodate this new schedule. Thanks!
Work Order: WO-01339702
Account: CenterWell (Humana)
Customer Case Number:
Location: CenterWell-Bannister Road
Address: 5420 E. Bannister Road, Kansas City, MO 64137
Manufacturer:
Model #:
Serial #:
Contact Name: Erica Evans
Contact Phone: 504-202-6778
Contact Email: eevans9@humana.com
Due Date:
Timeline
📞
Case Linked Jan 23, 3:36 PM
Case Number:00561803
Subject:eBiotrack - New Inspection Created
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Jan 26, 9:06 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Jan 26, 9:52 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:44m
🗓️
▶
2
Status: Scheduled Jan 26, 10:25 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-20T18:00:00.000+0000
⚠️9.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchFeb 5, 3:52 PM
Scheduled For:2026-03-20T17:00:00.000+0000
🚨27.0 business days
🔄
Status: Reschedule by Kaitlyn KelchMar 16, 9:42 AM