2/2/2026 CRamen logged email confirming schedule for Wednesday 2/4/2026 with tech arrival between 8-10am.
2/2/2026 CRamen logged email to return call to schedule.
2/2/2026 CRamen parts delivered Friday
1/29/2025jsells
Ship To Name: Oak Street Health - Toledo Northside, OH
Ship To Address: 553 E Manhattan Blvd
Ship To City/State: Toledo, OH 43608
Waybill (Tracking #): 1ZE444250372754488
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 29-JAN-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10244-00 SERIAL #: DESCRIPTION: KIT, ACTUATOR BODY, CAP, PLUNGER
LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT
🔧Work Performed
Gas spring replaced, actuator body cap replaced.
Completed functional tests.
🔍Technician Findings
Model: 224-002
Serial: V2352555
Gas spring worn, drifting.
⚠️Problem Description
Oak Street Work Order #140388
The exam bed will not stay fully reclined. When it's put all the way back, it slowly starts to come back up
Midmark - 224-002 https://www.ebiotrack.com/workorder.php?wo=71138
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Oak Street Health - Toledo Northside, OH (Email to schedule service)
Completed Feb 2, 2026
From: nikki.wilson@oakstreethealth.com
To: cramen@emsar.com
Hi Charles,Wednesday 2/4 from 8-10am works for me.I will be working virtually that day but you can speak to anyone at the front desk and they will take you to the room. I did receive some parts and I've put them in the room with the bed - they're still in the boxes.You can contact me (708)621-2889Thanks,Nikki Wilson| Cell: 708-621-2889| Practice Manager| Toledo Northside On Mon, Feb 2, 2026 at 2:45 PM Charles Ramen <cramen@emsar.
📧
Email: EMSAR Request for service at Oak Street Health - Toledo Northside, OH (Email to schedule service)
Completed Feb 2, 2026
To: nikki.wilson@oakstreethealth.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Toledo Northside, OH (Email to schedule service)
Body:
Hi Nikki Wilson,
I hope you’re doing well. I’m reaching out to schedule a service appointment for The exam bed will not stay fully reclined. When it's put all the way back, it slowly starts to come back up
Midmark - 224-002
Here’s the location information we have on file:
Location:
Oak Stree
📋
Outbound to +17346935379
Completed Feb 2, 2026
2/2/2026 CRamen logged email to return call to schedule.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 26, 2026
To: nikki.wilson@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339711Location: Oak Street Health - Toledo Northside, OHAddress: 553 E. Manhattan Blvd. Toledo, OH 43608Device: Problem Description: Oak Street Work Order #140388
The
Jan 29, 2026 1:38pm
@Derek Reynolds tracking has been added to this work order
📅
WO-01339711 - Virtual Tech - Field Repair - Toledo - Oak Street Health - Toledo Northside, OH
Feb 4, 2026 9:00am – 11:00am
Work Order: WO-01339711
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Toledo Northside, OH
Address: 553 E. Manhattan Blvd., Toledo, OH 43608
Manufacturer:
Model #:
Serial #:
Contact Name: Nikki Wilson
Contact Phone: 7346935379
Contact Email: nikki.wilson@oakstree
Timeline
📞
Case Linked Jan 26, 9:23 AM
Case Number:00562057
Subject:Oak Street Health - 48 Hour - 140388: New Work Order Assigned
Status:Closed
📋
▶
3
Work Order Created Jan 26, 9:29 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00089044
Status:Closed
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:4m
📦
Parts Requested Jan 26, 4:39 PM
Order:00089078
Status:Closed
🔩
2x Parts Added Jan 27, 12:37 PM
Type:Parts, Expenses
Status:Open
Qty:1
⚠️5.0 business days
🔩
▶
2
2x Parts Added Feb 2, 10:51 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:7d 1h
👷
▶
2
Technician Assigned Feb 2, 2:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Reschedule
To:Assigned
Duration in Previous:3h 51m
📅
▶
2
Dispatch Scheduled Feb 2, 3:46 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From:Assigned
To:Scheduled
Duration in Previous:1h 4m
⏳3.0 business days
⏱️
3x Labor Added Feb 4, 11:12 AM
Type:Labor, Travel
Status:Open
Qty:2.5, 0.75, 160
✔️
Status: Completed by Dustin AntolinFeb 4, 7:05 PM
From:Scheduled
To:Completed
Duration in Previous:2d 3h
⏳2.6 business days
🏁
Status: Closed by Dustin AntolinFeb 6, 11:36 AM
From:Completed
To:Closed
Duration in Previous:1d 16h
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonFeb 9, 10:03 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 22h
🚨14.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 28, 1:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:19d 3h
💰
Status: Invoiced by Diane PattonFeb 28, 1:18 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
🚨90.0 business days
🧾
Invoice Created Jul 8, 5:27 PM
Invoice Number:SM-255246
Bottlenecks
Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.3 business hours
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours
Ready to Bill
Duration: 14.0 business days (threshold: 1.0 business days)