2/23 KSmith -- Per POC (and EBT), site is not due again until September 2026
2/23 KSmith -- Sent email to schedule for 4/1
2/20 KSmith -- Sent email to schedule for 4/1
⚠️Problem Description
Annual Equipment Electrical Safety Test Service
# of pieces: 11
https://www.ebiotrack.com/omnicor/inspection.php?iid=10517
📧
Email:Re: SOS - WIDEWATERS HAND THERAPY -- EMSAR Inspection -- WO-01339714
Completed Feb 23, 2026
From: Benjamin.Brightman@sosbones.com
To: ksmith@emsar.com
Kourtney,
The equipment at 5719 Hand therapy is not due to be inspected until September of 2026. Is ti possible it is another office?
Best regards,
Ben Brightman
Benjamin Brightman MS OT/L CHT
Dewitt Hand Therapy
5719 Widewaters Parkway
315-418-4040
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, February 23, 2026 8:52 AM
To: Benjamin J. Brightman <Benjamin.Brightman
📧
Email: Re: SOS - WIDEWATERS HAND THERAPY -- EMSAR Inspection -- WO-01339714
Completed Feb 23, 2026
To: benjamin.brightman@sosbones.com
CC:
BCC:
Attachment: --none--
Subject: Re: SOS - WIDEWATERS HAND THERAPY -- EMSAR Inspection -- WO-01339714
Body:
Hi Ben,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at SOS - WIDEWATERS HAND THERAPY located at 5719 Widewaters Parkway?
If not, would you have the contact information of the person I need to speak with?
If you are the
📧
Email: SOS - WIDEWATERS HAND THERAPY -- EMSAR Inspection -- WO-01339714
Completed Feb 20, 2026
To: benjamin.brightman@sosbones.com
CC:
BCC:
Attachment: --none--
Subject: SOS - WIDEWATERS HAND THERAPY -- EMSAR Inspection -- WO-01339714
Body:
Hi Ben,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at SOS - WIDEWATERS HAND THERAPY located at 5719 Widewaters Parkway?
If not, would you have the contact information of the person I need to speak with?
If you are the corre
Timeline
📞
Case Linked Jan 24, 7:39 AM
Case Number:00561880
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Jan 26, 9:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨19.0 business days
👷
▶
2
Technician Assigned Feb 20, 1:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:25d 3h
⏳2.0 business days
⏸️
Status: On Hold by Kourtney SmithFeb 23, 9:16 AM
From:Assigned
To:On Hold
Duration in Previous:2d 19h
🚨23.0 business days
🚫
Status: Canceled by Scott BerryMar 25, 1:32 PM
From:On Hold
To:Canceled
Duration in Previous:30d 3h
Bottlenecks
Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)