Primary Delay27.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay37.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
27.0d / 1.0d SLA
Assigned
3.7d / 0.5d SLA
Scheduled
9.6d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/9/26 AJinerson - Received call back from Lydia who left VM to call her back at (404) 859-0642. Called Lydia back at this number and confirmed scheduling for Friday, March 3/20 between 10am-11am arrival. They requested this date specifically and the later morning arrival as well.
3/9/26 AJinerson - Sent email to Lydia offering tech visit tomorrow, 3/10 with eta between 11am-1pm.
3/9/26 AJinerson - Called site 2nd time to follow up and schedule. Lydia was unavailable, but staff took my name/number to have her call us back.
3/4/26 AJinerson - Called secondary contact listed, Lydia Kamara at
(770) 981-8477 to schedule service. This number goes directly to site. Was transferred to Lydia's VM and left VM regarding scheduling.
3/4/26 AJinerson - Called first site number listed for Naomi.
(470) 998-2009
No answer, left VM regarding scheduling service.
🔧Work Performed
3/20 DI: ARRIVED TO SITE AND CHECKED IN WITH CUSTOMER. COMPLETED ANNUAL INSPECTION SERVICE OF 66 DEVICES (62 PASS / 4 FAIL). VERIFIED THAT ALL AREAS / DEVICES WERE LOCATED & INSPECTED. ADVISED CUSTOMER OF DEVICE STATUS. ARCHIVED OLD & MISSING DEVICES. RETURNED ALL PASSING DEVICES TO SERVICE
🔍Technician Findings
3/20 DI: ANNUAL INSPECTION SERVICE
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
62 Pcs
https://www.ebiotrack.com/inspection.php?iid=32657
📋
Outbound to +14048590642
Completed Mar 9, 2026
3/9/26 AJinerson - Received call back from Lydia who left VM to call her back at (404) 859-0642. Called Lydia back at this number and confirmed scheduling for Friday, March 3/20 between 10am-11am arrival. They requested this date specifically and the later morning arrival as well.
📧
Email: EMSAR Service Request - Southeast Atlanta Vascular Care - 5461 Hillandale Dr Lithonia, GA 30058 - WO-01339715
Completed Mar 9, 2026
To: lkamara@pmgvascular.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Southeast Atlanta Vascular Care - 5461 Hillandale Dr Lithonia, GA 30058 - WO-01339715
Body:
Good afternoon, Lydia,
I'm following up to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the below location.
Southeast Atlanta Vascular Care - 5461 Hillandale Dr Lithonia, GA 30058
We currently have our technician available to visit to
📋
Outbound to +17709818477
Completed Mar 9, 2026
3/9/26 AJinerson - Called site 2nd time to follow up and schedule. Lydia was unavailable, but staff took my name/number to have her call us back.
📋
Outbound to +14709982009
Completed Mar 4, 2026
3/4/26 AJinerson - Called first site number listed for Naomi.
(470) 998-2009
No answer, left VM regarding scheduling service.
Mar 4, 2026 1:15pm
@Scott Berry Hey Scott, this Inspection WO for Preferred Vascular Group is still reflecting the old special instructions. Is there a way for us to remove this from the system going forward? They keep appearing in every WO for this Account.
📅
WO-01339715 - Inspection - DD: 3/31/2026 - - Lithonia - Southeast Atlanta Vascular Care
Mar 20, 2026 10:00am – 3:00pm
Work Order: WO-01339715
Account: Preferred Vascular Group
Customer Case Number:
Location: Southeast Atlanta Vascular Care
Address: 5461 Hillandale Dr, Lithonia, GA 30058
Manufacturer:
Model #:
Serial #:
Contact Name: Naomi Nicoletti
Contact Phone: 4709982009 (770) 981-8477
Contact Email: nnicole
Timeline
📞
Case Linked Jan 24, 12:00 AM
Case Number:00561869
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
Work Order Created Jan 26, 9:38 AM
Work Order:WO-01339715
Type:Inspection
Priority:PSM
📅
Status: Ready for Scheduling by Kimberly HardisonJan 26, 9:44 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
🚨27.0 business days
👷
▶
2
Technician Assigned Mar 4, 1:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:37d 3h
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Mar 9, 3:06 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-03-20T14:00:00.000+0000
🚨10.0 business days
🔧
Status: Tech On Site by Dylan IngrahamMar 20, 11:11 AM
From:Scheduled
To:Tech On Site
Duration in Previous:10d 20h
✔️
▶
2
Status: Completed Mar 20, 7:31 PM
Status: Completed → 6x Labor Added
⏱️
6x Labor Added
Type:Labor, Travel, Expenses
Status:Open
Qty:1.5, 5.5, 40
🏁
Status: Closed by Dylan IngrahamMar 20, 7:47 PM
From:Completed
To:Closed
Duration in Previous:15m
⏳2.5 business days
📄
▶
2
Status: Ready to Bill Mar 24, 9:43 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-257316
Bottlenecks
Ready for Scheduling
Duration: 27.0 business days (threshold: 1.0 business days)
Exceeded by 26.0 business days
Assigned
Duration: 3.7 business days (threshold: 4.0 business hours)
Exceeded by 3.2 business days
Scheduled
Duration: 9.6 business days (threshold: 2.0 business days)
Exceeded by 7.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)