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WO-01339719 ↗ ServiceMax

Vitalant • Inspection • PSM

📍 Vitalant - Allendale NJ — 1 Pearl Ct, Allendale NJ, 07401

Jan 26, 2026 → Mar 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (29 biz days late)
Active: 34 biz days
🕐 Clock stopped: Completed (Mar 16, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 28, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 2 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Jan 28 → Mar 16, 2026
32 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 16 → Mar 16, 2026
0 business days (counted)
Running total: 34 of ? biz days used
Created: Jan 26, 2026 Completed: Mar 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 28 Ready for Scheduling ▶ Running 2 2
Jan 28 → Jan 28 Assigned ▶ Running 0 2
Jan 28 → Mar 16 Scheduled ▶ Running 32 34
Mar 16 → Mar 16 Tech On Site ▶ Running 0 34
Dispatch 0.0d
Coordinators 35.9d
Field Work 0.3d
Billing 2.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
35.9 days
Over SLA
Field Work
0.3 days
Billing
2.0 days
Created: Jan 26, 2026 Due: Mar 31, 2026 Completed: Mar 16, 2026 (15 days early)
📅
35.0 days Total Age
⏱️
32.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
34.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561870
eBiotrack - Automated New Inspection Created
Closed
Quarterly Electrical Safety Test and Calibration Service 3 Pcs https://www.ebiotrack.com/inspection.php?iid=32658
Priority
Standard
Origin
Email
Reason
New Case
Contact
Joanne King-Mertz
Owner
Kimberly Hardison
Created
Jan 24, 2026
Work Orders from this Case (1)
WO-01339719 (current) Invoiced
Inspection • Mohamed Shareed
Created: Jan 26, 2026 • Closed: Mar 16, 2026
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 32.3 days stuck in "Scheduled"
⏱️
Total Delay 34.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Scheduled
32.3d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/6 KSmith -- Rescheduled for 3/16 with Cesar. 9-11am

1/28 KSmith -- Scheduled for 3/9 with Cesar. 9-11am

1/28 KSmith -- Cesar requested a Monday. Provided 3/9 as a scheduled date and am awaiting response

1/28 KSmith -- Per Joanne, need to schedule with Cesar

CVillamil@vitalant.org

1/28 KSmith -- Sent email to schedule for 3/4

🔧 Work Performed
Completed quarterly inspection. All work documented in ebiotrack S.O #: 2860528-17298-32658
🔍 Technician Findings
Completed quarterly inspection. All work documented in ebiotrack S.O #: 2860528-17298-32658
⚠️ Problem Description
Quarterly Electrical Safety Test and Calibration Service 3 Pcs https://www.ebiotrack.com/inspection.php?iid=32658

Timeline

📞
Case Linked Jan 24, 12:00 AM
Case Number: 00561870
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Jan 26, 9:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 28, 11:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 1h
🗓️
▶
2 Status: Scheduled Jan 28, 4:35 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-09T13:00:00.000+0000
🚨 26.9 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 6, 11:07 AM
Scheduled For: 2026-03-16T13:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Mar 16, 8:55 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 46d 15h
⏱️
3x Labor Added Mar 16, 9:25 AM
Type: Labor, Travel
Status: Open
Qty: 1, 23
✔️
Status: Completed by Mohamed Shareed Mar 16, 10:58 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 3m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 18, 11:04 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 2d 0h, 0m
⏳ 2.0 business days
💰
Status: Invoiced by Diane Patton Mar 19, 6:22 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 7h
⏳ 1.7 business days
🧾
Invoice Created Mar 22, 1:11 PM
Invoice Number: SM-256805

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 5.1 business hours (threshold: 4.0 business hours)
Exceeded by 1.1 business hours
Scheduled
Duration: 32.3 business days (threshold: 2.0 business days)
Exceeded by 30.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00561870
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Mar 16, 9:00 AM
Created
Jan 26, 9:42 AM
Invoice #
SM-256805

Work Details (3)

Name Type Status Qty Amount Date
WL-03145255 Labor Open 1 $0.00 Mar 16, 9:25 AM
WL-03145256 Labor Open 1 $1,200.00 Mar 16, 9:25 AM
WL-03145257 Travel Open 23 $0.00 Mar 16, 9:25 AM

Details