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WO-01339722 ↗ ServiceMax

CNY PSYCHIATRIC CENTER • Inspection • PSM

📍 MIDSTATE — 5700 RTE 291 Attention: Jerry Walter, MARCY NY, 13403

Jan 26, 2026 → Apr 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (44 biz days late)
Active: 49 biz days
🕐 Clock stopped: Completed (Apr 6, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Feb 20, 2026
18 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 23, 2026
1 business day (counted)
Running total: 19 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Feb 23 → Mar 18, 2026
17 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Entered
Mar 18 → Mar 18, 2026
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 18 → Mar 18, 2026
0 business days (counted)
Running total: 36 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Mar 18 → Apr 6, 2026
13 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 6 → Apr 6, 2026
0 business days (counted)
Running total: 49 of ? biz days used
Created: Jan 26, 2026 Completed: Apr 6, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Feb 20 Ready for Scheduling ▶ Running 18 18
Feb 20 → Feb 23 Assigned ▶ Running 1 19
Feb 23 → Mar 18 Scheduled ▶ Running 17 36
Mar 18 → Mar 18 Entered ▶ Running 0 36
Mar 18 → Mar 18 Assigned ▶ Running 0 36
Mar 18 → Apr 6 Scheduled ▶ Running 13 49
Apr 6 → Apr 6 Tech On Site ▶ Running 0 49
Dispatch 0.0d
Coordinators 52.7d
Field Work 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
52.7 days
Over SLA
Field Work
0.1 days
Created: Jan 26, 2026 Due: Apr 24, 2026 Completed: Apr 6, 2026 (18 days early)
📅
50.0 days Total Age
⏱️
19.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
48.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561882
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test Service # of pieces: 1 https://www.ebiotrack.com/omnicor/inspection.php?iid=10519
Priority
Standard
Origin
Email
Reason
New Case
Contact
JERRY WALTER
Owner
Erin Martin
Created
Jan 24, 2026
Work Orders from this Case (1)
WO-01339722 (current) Invoiced
Inspection • Darek Kirkpatrick
Created: Jan 26, 2026 • Closed: Apr 6, 2026
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 19.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 48.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
19.0d / 1.0d SLA
Assigned
1.7d / 0.5d SLA
Scheduled
32.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/23 KSmith -- Scheduled for 4/6 with Jerry. 9-11am

2/20 KSmith -- Jerry questioned what unit this was for. Provided information and am awaiting response

2/20 KSmith -- Sent email to schedule for 4/6

🔧 Work Performed
ANNUAL INSPECTION
🔍 Technician Findings
ANNUAL INSPECTION
⚠️ Problem Description
Annual Equipment Electrical Safety Test Service # of pieces: 1 https://www.ebiotrack.com/omnicor/inspection.php?iid=10519

Timeline

📞
Case Linked Jan 24, 7:39 AM
Case Number: 00561882
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Jan 26, 9:47 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 19.0 business days
👷
2 Technician Assigned Feb 20, 1:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 25d 3h
2.0 business days
🗓️
2 Status: Scheduled Feb 23, 8:01 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-06T13:00:00.000+0000
🚨 18.0 business days
🆕
3 Status: Entered Mar 18, 11:30 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Darek Kirkpatrick
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-06T12:00:00.000+0000
🚨 14.0 business days
🔧
2 Status: Tech On Site Apr 6, 8:00 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.1666666666667, 49
✔️
Status: Completed by Darek Kirkpatrick Apr 6, 8:40 AM
From: Tech On Site
To: Completed
Duration in Previous: 40m
⏱️
Labor Added Apr 6, 8:49 AM
Type: Labor
Status: Open
Qty: 0.66666666666667
🏁
Status: Closed by Darek Kirkpatrick Apr 6, 8:59 AM
From: Completed
To: Closed
Duration in Previous: 19m
2.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 7, 2:26 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 5h, 0m
4.0 business days
🧾
Invoice Created Apr 10, 3:38 PM
Invoice Number: SM-258603

Bottlenecks

Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00561882
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Darek Kirkpatrick
Scheduled
Apr 6, 8:00 AM
Created
Jan 26, 9:47 AM
Invoice #
SM-258603

Work Details (3)

Name Type Status Qty Amount Date
WL-03174156 Labor Open 1.1666666666667 $0.00 Apr 6, 8:02 AM
WL-03174157 Travel Open 49 - Apr 6, 8:02 AM
WL-03174183 Labor Open 0.66666666666667 $0.00 Apr 6, 8:49 AM

Details