Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339723 ↗ ServiceMax

Sport Ortho Urgent Care • Inspection • PSM

📍 7 Springs Orthopedics Murfreesboro South — 820 N Thompson Ln Suite 1H, Murfreesboro TN, 37129

Jan 26, 2026 → Mar 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (20 biz days late)
Active: 25 biz days
🕐 Clock stopped: Canceled (Mar 3, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Feb 17, 2026
15 business days (counted)
Running total: 15 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Feb 17 → Mar 3, 2026
10 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Entered
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 25 of ? biz days used
Created: Jan 26, 2026 Canceled: Mar 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Feb 17 Ready for Scheduling ▶ Running 15 15
Feb 17 → Mar 3 Assigned ▶ Running 10 25
Mar 3 → Mar 3 Entered ▶ Running 0 25
Dispatch 0.0d
Coordinators 26.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
26.6 days
Over SLA
Created: Jan 26, 2026 Due: Mar 31, 2026 Completed: Mar 3, 2026 (28 days early)
📅
26.0 days Total Age
⏱️
16.0d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
25.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561875
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 22 Pcs https://www.ebiotrack.com/inspection.php?iid=32659
Priority
High
Origin
Email
Reason
New Case
Contact
Evan Kelley
Owner
Kimberly Hardison
Created
Jan 24, 2026
Work Orders from this Case (1)
WO-01339723 (current) Canceled
Inspection
Created: Jan 26, 2026
Behind Schedule - Needs Attention
Canceled • 202 days old
🚨
Primary Delay 16.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 25.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
16.0d / 1.0d SLA
Assigned
10.6d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/3 MOwens Sent email to Jeremy/Evan Kelly to check which day works to schedule this location. Jeremy replied back that this location does not need the inspection done now. Sent email to Scott Berry to update this WO.

⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 22 Pcs https://www.ebiotrack.com/inspection.php?iid=32659

Timeline

📞
Case Linked Jan 24, 6:00 AM
Case Number: 00561875
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Jan 26, 9:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 16.0 business days
👷
▶
2 Technician Assigned Feb 17, 2:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22d 4h
🚨 11.0 business days
🆕
Status: Entered by Scott Berry Mar 3, 1:17 PM
From: Assigned, Entered
To: Entered, Canceled
Duration in Previous: 13d 23h, 0m

Bottlenecks

Ready for Scheduling
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Assigned
Duration: 10.6 business days (threshold: 4.0 business hours)
Exceeded by 10.1 business days

🔗 Related Artifacts

📞
Case 00561875
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Jan 26, 9:49 AM
Invoice #
N/A

Details