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WO-01339726 ↗ ServiceMax

Wellpath LLC • Inspection • PSM

📍 Wellpath Key West — 5501 College Rd, Key West FL, 33040

Jan 26, 2026 → Mar 31, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (40 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Mar 31, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
33d
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Mar 13, 2026
33 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 33 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Mar 13 → Mar 31, 2026
12 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 45 of ? biz days used
Created: Jan 26, 2026 Completed: Mar 31, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Mar 13 Ready for Scheduling ▶ Running 33 33
Mar 13 → Mar 13 Assigned ▶ Running 0 33
Mar 13 → Mar 31 Scheduled ▶ Running 12 45
Mar 31 → Mar 31 Tech On Site ▶ Running 0 45
Dispatch 0.0d
Coordinators 47.0d
Field Work 1.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
47.0 days
Over SLA
Field Work
1.5 days
Billing
0.0 days
Created: Jan 26, 2026 Due: Mar 31, 2026 Completed: Apr 1, 2026 (on time)
📅
46.1 days Total Age
⏱️
34.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
46.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Elkin Barahona — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 30, 2026
Visit 2 Mar 31, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561876
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 64 Pcs https://www.ebiotrack.com/inspection.php?iid=32660
Priority
Standard
Origin
Email
Reason
New Case
Contact
Robyn Rissler
Owner
Kimberly Hardison
Created
Jan 24, 2026
Work Orders from this Case (1)
WO-01339726 (current) Invoiced
Inspection • Elkin Barahona
Created: Jan 26, 2026 • Closed: Mar 31, 2026
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 34.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 46.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
34.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
13.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.5d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/13/26 AJinerson - Received FWD call from site to schedule. Confirmed scheduling for Tuesday, 3/31 with eta between 8am-10am (Tech will overnight before) 

Arrival instructions: Don't arrive before 8am, but staff should be on-site by 8am. 

No clearance needed, but they will call back with prior to visit if it turns out they need more info.

🔧 Work Performed
03/31/2026 EBar. I have carried out the annual inspection for this assigned site. All biomedical units were added to the EBT inventory system. The units that were not found present at the time of this visit are listed below.
🔍 Technician Findings
03/31/2026 EBar. Site scheduled to run annual biomedical equipment inspection. New equipment must be added to EBT System.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 64 Pcs https://www.ebiotrack.com/inspection.php?iid=32660

Timeline

📞
Case Linked Jan 24, 6:00 AM
Case Number: 00561876
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Jan 26, 10:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 34.0 business days
👷
▶
4 Technician Assigned Mar 13, 9:50 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 45d 22h
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-31T12:00:00.000+0000
⏳ 3.0 business days
💵
2x Expenses Added Mar 17, 3:26 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
📅
Dispatch Scheduled by Elkin Barahona Mar 19, 9:56 PM
Scheduled For: 2026-03-31T15:00:00.000+0000
📅
Dispatch Scheduled by Elkin Barahona Mar 19, 10:07 PM
Scheduled For: 2026-03-31T14:00:00.000+0000
⚠️ 8.2 business days
🔧
Status: Tech On Site by Elkin Barahona Mar 31, 8:51 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 17d 22h
💵
Expenses Added Mar 31, 3:55 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
7x Labor Added Mar 31, 4:42 PM
Type: Labor, Travel
Status: Open
Qty: 5, 0.51666666666667, 7.0166666666667, 200, 10
✔️
Status: Completed by Elkin Barahona Mar 31, 4:53 PM
From: Tech On Site
To: Completed
Duration in Previous: 8h 1m
🚗
Status: Tech Off Site by Elkin Barahona Mar 31, 5:00 PM
From: Completed
To: Tech Off Site
Duration in Previous: 7m
💵
2x Expenses Added Mar 31, 8:58 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Elkin Barahona Mar 31, 9:06 PM
From: Tech Off Site
To: Closed
Duration in Previous: 4h 5m
⏳ 3.4 business days
📄
Status: Ready to Bill by Diane Patton Apr 3, 10:01 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 2d 12h, 0m
💰
Status: Invoiced by Diane Patton Apr 3, 10:07 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
⏳ 3.0 business days
🧾
Invoice Created Apr 7, 12:28 PM
Invoice Number: SM-258344

Bottlenecks

Ready for Scheduling
Duration: 34.0 business days (threshold: 1.0 business days)
Exceeded by 33.0 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00561876
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Elkin Barahona
Scheduled
Mar 31, 10:00 AM
Created
Jan 26, 10:01 AM
Invoice #
SM-258344

Work Details (12)

Name Type Status Qty Amount Date
WL-03147688 Expenses Open 1 $0.00 Mar 17, 3:26 PM
WL-03147689 Expenses Open 1 $0.00 Mar 17, 3:26 PM
WL-03167330 Expenses Open 1 $0.00 Mar 31, 3:55 PM
WL-03167416 Labor Open 5 $0.00 Mar 31, 4:42 PM
WL-03167417 Labor Open 0.51666666666667 $0.00 Mar 31, 4:42 PM
WL-03167418 Labor Open 7.0166666666667 $3,085.00 Mar 31, 4:42 PM
WL-03167419 Labor Open 5 $0.00 Mar 31, 4:42 PM
WL-03167420 Travel Open 200 - Mar 31, 4:42 PM
WL-03167421 Travel Open 10 - Mar 31, 4:42 PM
WL-03167422 Travel Open 200 - Mar 31, 4:42 PM
WL-03167925 Expenses Open 1 $0.00 Mar 31, 8:58 PM
WL-03167926 Expenses Open 1 $0.00 Mar 31, 8:58 PM

Details