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WO-01339728 ↗ ServiceMax

Community Health Center CHC New Britain • Inspection • PSM

📍 CHC Facilities Building Middletown CT (site 17776) — 12 Pease Ave, Middletown CT, 06457

Jan 26, 2026 → Apr 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (42 biz days late)
Active: 47 biz days
🕐 Clock stopped: Canceled (Apr 2, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 28, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 30, 2026
2 business days (counted)
Running total: 4 of ? biz days used
43d
▶ Clock Running
Status: On Hold
Jan 30 → Apr 2, 2026
43 business days (counted)
Running total: 47 of ? biz days used
Created: Jan 26, 2026 Canceled: Apr 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 28 Ready for Scheduling ▶ Running 2 2
Jan 28 → Jan 30 Assigned ▶ Running 2 4
Jan 30 → Apr 2 On Hold ▶ Running 43 47
Dispatch 0.0d
Holding 44.0d (excluded)
Coordinators 5.9d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
44.0 days
Coordinators
5.9 days
Over SLA
Created: Jan 26, 2026 Due: Mar 31, 2026 Completed: Apr 2, 2026 (1 days late)
📅
48.0 days Total Age
⏱️
44.0d in On Hold Longest Stage
🔄
4 transitions Status Changes
⚠️
4.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561927
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: https://www.ebiotrack.com/inspection.php?iid=32662
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lori Cavette DNU no longer at CHC Facilities Building Middletown CT (site 17776)
Owner
Shelby Robinson
Created
Jan 25, 2026
Work Orders from this Case (1)
WO-01339728 (current) Canceled
Inspection
Created: Jan 26, 2026
On Track
Canceled • 202 days old
🚨
Primary Delay 44.0 days stuck in "On Hold"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
2.9d / 0.5d SLA
On Hold
44.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/30 KSmith -- Per Brian, "I spoke to our Facilities staff and we no longer have storage at Pease Ave I believe the equipment has been stored at 33 Ferry Street which should already be in the system "

1/30 KSmith -- Sent email to schedule for 3/12

1/28 KSmith -- Sent email to schedule for 3/12

⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: https://www.ebiotrack.com/inspection.php?iid=32662

Timeline

📞
Case Linked Jan 25, 6:01 AM
Case Number: 00561927
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Jan 26, 10:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
3.0 business days
👷
2 Technician Assigned Jan 28, 11:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 1h
3.0 business days
⏸️
Status: On Hold by Kourtney Smith Jan 30, 10:37 AM
From: Assigned
To: On Hold
Duration in Previous: 1d 22h
🚨 44.0 business days
🚫
Status: Canceled by Scott Berry Apr 2, 3:50 PM
From: On Hold
To: Canceled
Duration in Previous: 62d 4h

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00561927
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Jan 26, 10:18 AM
Invoice #
N/A

Details