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WO-01339733 ↗ ServiceMax

ASSOCIATES FOR WOMENS MEDICINE • Inspection • PSM

📍 ASSOCIATES WOMENS MEDICINE - JAMES ST — 935 JAMES STREET, SYRACUSE NY, 13203

Jan 26, 2026 → Mar 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (30 biz days late)
Active: 35 biz days
🕐 Clock stopped: Completed (Mar 17, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Feb 4, 2026
7 business days (counted)
Running total: 7 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Feb 4 → Feb 11, 2026
5 business days (counted)
Running total: 12 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 23, 2026
7 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 19 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Feb 23 → Mar 17, 2026
16 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 35 of ? biz days used
Created: Jan 26, 2026 Completed: Mar 17, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Feb 4 Ready for Scheduling ▶ Running 7 7
Feb 4 → Feb 11 Assigned ▶ Running 5 12
Feb 11 → Feb 23 Scheduled ▶ Running 7 19
Feb 23 → Feb 23 Entered ▶ Running 0 19
Feb 23 → Feb 23 Assigned ▶ Running 0 19
Feb 23 → Mar 17 Scheduled ▶ Running 16 35
Mar 17 → Mar 17 Tech On Site ▶ Running 0 35
Dispatch 0.0d
Coordinators 37.9d
Field Work 0.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
37.9 days
Over SLA
Field Work
0.6 days
Created: Jan 26, 2026 Due: Mar 31, 2026 Completed: Mar 17, 2026 (14 days early)
📅
36.0 days Total Age
⏱️
16.6d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
34.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561928
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test Service Equipment: 60 https://www.ebiotrack.com/omnicor/inspection.php?iid=10520
Priority
Standard
Origin
Email
Reason
New Case
Contact
Joanne mahan
Owner
Shelby Robinson
Created
Jan 25, 2026
Work Orders from this Case (1)
WO-01339733 (current) Invoiced
Inspection • Bernard Thompson
Created: Jan 26, 2026 • Closed: Mar 17, 2026
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 16.6 days stuck in "Scheduled"
⏱️
Total Delay 34.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
8.0d / 1.0d SLA
Assigned
5.3d / 0.5d SLA
Scheduled
24.6d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/11 KSmith -- Scheduled for 3/17 per Kayla's request. 8-10am

2/9 KSmith -- Per April, "I just need to look at the schedule to make sure you will be able to get to all the equipment. I will get back to you as soon as I can"

2/9 KSmith -- Sent email to April to schedule for 3/12

2/6 KSmith -- Sent email to April to schedule for 3/12

2/5 KSmith -- Per JoAnn, need to schedule with April

kallen@afwomensmed.com

2/4 KSmith -- Sent email to schedule for 3/12

🔧 Work Performed
Annual Equipment Electrical Safety Test Service
🔍 Technician Findings
Annual inspection.
⚠️ Problem Description
Annual Equipment Electrical Safety Test Service Equipment: 60 https://www.ebiotrack.com/omnicor/inspection.php?iid=10520

Timeline

📞
Case Linked Jan 25, 7:39 AM
Case Number: 00561928
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Jan 26, 10:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 8.0 business days
👷
2 Technician Assigned Feb 4, 4:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9d 6h
⚠️ 5.9 business days
👷
3 Technician Assigned Feb 11, 8:00 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 6d 15h
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-17T12:00:00.000+0000
⚠️ 8.0 business days
🆕
3 Status: Entered Feb 23, 1:50 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Bernard Thompson
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-17T13:30:00.000+0000
🚨 17.0 business days
🔧
Status: Tech On Site by Bernard Thompson Mar 17, 9:52 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 19h
🔩
2 5x Parts Added Mar 17, 12:53 PM
5x Parts Added → Status: Completed
✔️
Status: Completed by Bernard Thompson
From: Tech On Site
To: Completed
Duration in Previous: 3h 2m
🏁
Status: Closed by Bernard Thompson Mar 17, 2:49 PM
From: Completed
To: Closed
Duration in Previous: 1h 54m
3.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 19, 3:20 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 0h, 0m
2.0 business days
🧾
Invoice Created Mar 20, 5:49 PM
Invoice Number: SM-256985

Bottlenecks

Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Assigned
Duration: 5.3 business days (threshold: 4.0 business hours)
Exceeded by 4.8 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Scheduled
Duration: 16.6 business days (threshold: 2.0 business days)
Exceeded by 14.6 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00561928
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Bernard Thompson
Scheduled
Mar 17, 9:30 AM
Created
Jan 26, 10:27 AM
Invoice #
SM-256985

Work Details (5)

Name Type Status Qty Amount Date
WL-03147267 Parts Open 1 $324.00 Mar 17, 12:53 PM
WL-03147268 Parts Open 1 $297.00 Mar 17, 12:53 PM
WL-03147269 Labor Open 1.5 $0.00 Mar 17, 12:53 PM
WL-03147270 Labor Open 3.1166666666667 $1,883.40 Mar 17, 12:53 PM
WL-03147271 Travel Open 65 - Mar 17, 12:53 PM

Details