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WO-01339736 ↗ ServiceMax

Central Jersey Medical Center • Inspection • PSM

📍 CJMC Carteret - Jewish Renaissance Medical Center — 1540 Roosevelt Ave, Carteret NJ, 07008

Jan 26, 2026 → Apr 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (43 biz days late)
Active: 48 biz days
🕐 Clock stopped: Completed (Apr 3, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Feb 20, 2026
18 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 20 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Feb 24 → Apr 3, 2026
28 business days (counted)
Running total: 48 of ? biz days used
Created: Jan 26, 2026 Completed: Apr 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Feb 20 Ready for Scheduling ▶ Running 18 18
Feb 20 → Feb 24 Assigned ▶ Running 2 20
Feb 24 → Apr 3 Scheduled ▶ Running 28 48
Dispatch 0.0d
Coordinators 50.9d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
50.9 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 26, 2026 Due: Apr 25, 2026 Completed: Apr 3, 2026 (22 days early)
📅
49.0 days Total Age
⏱️
29.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
48.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561925
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 62 https://www.ebiotrack.com/inspection.php?iid=32663
Priority
Standard
Origin
Email
Reason
New Case
Contact
Blanca Podinker
Owner
Erin Martin
Created
Jan 25, 2026
Work Orders from this Case (1)
WO-01339736 (current) Invoiced
Inspection • Edward Arias
Created: Jan 26, 2026 • Closed: Apr 3, 2026
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 29.0 days stuck in "Scheduled"
⏱️
Total Delay 48.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
19.0d / 1.0d SLA
Assigned
2.9d / 0.5d SLA
Scheduled
29.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/24 KSmith -- Scheduled for 4/3 with Blanca. 9-11am

2/23 KSmith -- Sent email to schedule for 4/3

2/20 KSmith -- Sent email to schedule for 4/3

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service due
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 62 https://www.ebiotrack.com/inspection.php?iid=32663

Timeline

📞
Case Linked Jan 25, 6:00 AM
Case Number: 00561925
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Jan 26, 10:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 19.0 business days
👷
▶
2 Technician Assigned Feb 20, 12:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 25d 1h
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Feb 24, 9:16 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-03T13:00:00.000+0000
🚨 29.0 business days
⏱️
3x Labor Added Apr 3, 10:00 AM
Type: Labor, Travel
Status: Open
Qty: 1.25, 33
⏱️
2x Labor Added Apr 3, 1:51 PM
Type: Labor
Status: Open
Qty: 4.75, 1
✔️
▶
2 Status: Completed Apr 3, 3:18 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Edward Arias
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Apr 7, 5:20 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-258652

Bottlenecks

Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Scheduled
Duration: 29.0 business days (threshold: 2.0 business days)
Exceeded by 27.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00561925
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Apr 3, 9:00 AM
Created
Jan 26, 10:35 AM
Invoice #
SM-258652

Work Details (5)

Name Type Status Qty Amount Date
WL-03172187 Labor Open 1.25 $186.25 Apr 3, 10:00 AM
WL-03172188 Travel Open 33 - Apr 3, 10:00 AM
WL-03172189 Travel Open 33 - Apr 3, 10:00 AM
WL-03172576 Labor Open 4.75 $707.75 Apr 3, 1:51 PM
WL-03172577 Labor Open 1 $149.00 Apr 3, 1:51 PM

Details