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WO-01339738 ↗ ServiceMax

CareATC • Inspection • PSM

📍 Mesquite ISD — 230 Pioneer Road, Mesquite TX, 75149

Jan 26, 2026 → Apr 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (41 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Apr 1, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Jan 26 → Feb 2, 2026
5 business days (counted)
Running total: 5 of ? biz days used
41d
▶ Clock Running
Status: Scheduled
Feb 2 → Apr 1, 2026
41 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 46 of ? biz days used
Created: Jan 26, 2026 Completed: Apr 1, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 26 Ready for Scheduling ▶ Running 0 0
Jan 26 → Feb 2 Assigned ▶ Running 5 5
Feb 2 → Apr 1 Scheduled ▶ Running 41 46
Apr 1 → Apr 1 Tech On Site ▶ Running 0 46
Dispatch 0.0d
Coordinators 47.8d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
47.8 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Jan 26, 2026 Due: Apr 25, 2026 Completed: Apr 1, 2026 (24 days early)
📅
47.0 days Total Age
⏱️
41.8d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
45.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561926
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 18 https://www.ebiotrack.com/inspection.php?iid=32664
Priority
Standard
Origin
Email
Reason
New Case
Contact
Purchasing Support
Owner
Erin Martin
Created
Jan 25, 2026
Work Orders from this Case (1)
WO-01339738 (current) Invoiced
Inspection • Zachary Stieben
Created: Jan 26, 2026 • Closed: Apr 1, 2026
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 41.8 days stuck in "Scheduled"
⏱️
Total Delay 45.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
5.8d / 0.5d SLA
Scheduled
41.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/11 KHardison - Added notes from customer to tech in special instructions.

2/2 KKelch scheduled per logged email from Pam

2/2 KKelch sent an email for scheduling

1/26 KKelch sent an email for scheduling

🔧 Work Performed
Inspected 10 pieces of equipment. Completed EBT inspection report.
🔍 Technician Findings
4/1/2026 Zachary Stieben arrived on site. Found 10 pieces of equipment to be inspected.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service No more than 10 pieces https://www.ebiotrack.com/inspection.php?iid=32664

Timeline

📞
Case Linked Jan 25, 6:00 AM
Case Number: 00561926
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Jan 26, 10:38 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 26, 12:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 46m
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Feb 2, 12:45 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-01T14:00:00.000+0000
🚨 42.0 business days
🔧
Status: Tech On Site by Zachary Stieben Apr 1, 9:34 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 57d 19h
✔️
Status: Completed by Zachary Stieben Apr 1, 10:56 AM
From: Tech On Site
To: Completed
Duration in Previous: 1h 22m
🚗
▶
3 Travel Added Apr 1, 5:23 PM
Travel Added → 2x Labor Added → Status: Closed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.75, 1.5
🏁
Status: Closed by Zachary Stieben
From: Completed
To: Closed
Duration in Previous: 6h 29m
📄
▶
2 Status: Ready to Bill Apr 2, 12:24 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Apr 3, 5:10 PM
Invoice Number: SM-258148

Bottlenecks

Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Scheduled
Duration: 41.8 business days (threshold: 2.0 business days)
Exceeded by 39.8 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

📞
Case 00561926
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Zachary Stieben
Scheduled
Apr 1, 10:00 AM
Created
Jan 26, 10:38 AM
Invoice #
SM-258148

Work Details (3)

Name Type Status Qty Amount Date
WL-03169327 Travel Open 20 - Apr 1, 5:23 PM
WL-03169328 Labor Open 0.75 $0.00 Apr 1, 5:25 PM
WL-03169329 Labor Open 1.5 $1,063.00 Apr 1, 5:25 PM

Details