2/9 KKelch scheduled per logged email from LaWanda
2/9 KKelch sent an email for scheduling
2/2 KKelch called LaWanda to schedule for 3/3 and 3/4 between 9 and 11 am. Left VM.
🔧Work Performed
Completed Annual Equipment Electrical Safety Test And Calibration Service on 117 pieces of equipment.
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
108 pieces
https://www.ebiotrack.com/inspection.php?iid=32669
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Oak Street Health - Florissant
Completed Feb 9, 2026
From: lawanda.smith@oakstreethealth.com
To: kaitlyn.kelch@emsar.com
Yes, that will be better. Thank youOn Mon, Feb 9, 2026 at 10:12 AM Kaitlyn Kelch <kaitlyn.kelch@emsar.com> wrote:**** External Email - Use Caution ****Definitely, we could do 3/5 if that would work for you?Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended s
📧
Email: EMSAR Request for service at Oak Street Health - Florissant
Completed Feb 9, 2026
To: lawanda.smith@oakstreethealth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Florissant
Body:
Hi LaWanda Smith,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Oak Street Health - Florissant. This inspection is due in March, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 3/3 with an arrival wi
📋
Outbound to +17737667548
Completed Feb 2, 2026
2/2 KKelch called LaWanda to schedule for 3/3 and 3/4 between 9 and 11 am. Left VM.
📅
WO-01339747 - Inspection - Florissant - Oak Street Health - Florissant
Mar 4, 2026 10:00am – 5:00pm
Work Order: WO-01339747
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Florissant
Address: 472 N Highway 67 St, Florissant, MO 63031
Manufacturer:
Model #:
Serial #:
Contact Name: LaWanda Smith
Contact Phone: 7737667548
Contact Email: lawanda.smith@oakstreethealth
Timeline
📞
Case Linked Jan 26, 6:00 AM
Case Number:00561987
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 26, 11:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 26, 12:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 14m
🚨11.0 business days
🗓️
▶
2
Status: Scheduled Feb 9, 11:29 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-05T15:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn KelchFeb 10, 10:15 AM
Scheduled For:2026-03-04T15:00:00.000+0000
🚨16.0 business days
🔧
Status: Tech On Site by Blake WardMar 4, 11:38 AM
From:Scheduled
To:Tech On Site
Duration in Previous:23d 0h
⏱️
▶
3
3x Labor Added Mar 4, 5:25 PM
3x Labor Added → Labor Added → Status: Completed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:6
✔️
Status: Completed by Blake Ward
From:Tech On Site
To:Completed
Duration in Previous:5h 51m
⏱️
Labor Added Mar 4, 6:36 PM
Type:Labor
Status:Open
Qty:1
🏁
Status: Closed by Blake WardMar 4, 6:55 PM
From:Completed
To:Closed
Duration in Previous:1h 25m
⏳2.6 business days
📄
Status: Ready to Bill by Diane PattonMar 6, 10:45 AM
From:Closed
To:Ready to Bill
Duration in Previous:1d 15h
🚨19.0 business days
📨
Status: Invoice Pending by Diane PattonApr 1, 5:31 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:26d 5h
🧾
▶
2
Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:39m
Bottlenecks
Assigned
Duration: 10.8 business days (threshold: 4.0 business hours)
Exceeded by 10.3 business days
Scheduled
Duration: 16.9 business days (threshold: 2.0 business days)
Exceeded by 14.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 19.0 business days (threshold: 1.0 business days)