Primary Delay28.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay32.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
28.0d / 1.0d SLA
Reschedule
6.1d / 2.0d SLA
Assigned
2.0d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/13/26 AJinerson - Received email back from Courtney stating this location has been closed, indefinitely. Sent chatter to ASM to inform.
3/13/26 AJinerson - Sent email back to Keisha Burgess asking if site is closed temporarily or indefinitely.
3/13/26 AJinerson - Received email back from Keisha Burgess stating "Alpharetta is closed at this time".
3/13/26 AJinerson - Sent tech ID to Keisha Burgess and Courtney and offering tech visit on 3/17.
3/13/26 AJinerson - Sent request to different tech to send over their ID info to customer to proceed with scheduling this site's inspection services.
3/9/26 AJinerson - Checking back in w/ tech to see if they sent in photo copy of ID to customer in order to obtain clearance and proceed with scheduling services.
3/5/26 AJinerson - Call logged on WO-01339749. Called Courtney to schedule tech visit. Per Courtney they will need us to send over via email the list of things below, to proceed with confirming clearance. Once clearance confirmed, we will be able to proceed with scheduling.
Regardless if tech has been on site previously or not, we will need to send this info.
Need to email to courtney.lassiter@naphcare.com :
Tech Name
Photo ID
List of tools/equipment
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
17 pieces
https://www.ebiotrack.com/inspection.php?iid=32670
📧
Email:Re: [EXTERNAL]_EMSAR Service Request - NaphCare - Alpharetta City Jail - 5082 - 2555 Old Milton Parkway Alpharetta, GA 30009 - WO-01339748
Completed Mar 13, 2026
From: courtney.lassiter@naphcare.com
To: abby.jinerson@emsar.com
Cc: keisha.burgess@naphcare.com
Hi Abby
The Alpharetta location is closed indefinitely.
Courtney Lassiter, MSHA, MBA
Vice President
On Mar 13, 2026, at 3:01 PM, Abby Jinerson <abby.jinerson@emsar.com> wrote:
Hi Keisha,
Thank you for letting us know. Is the Alpharetta facility closed indefinitely, or temporarily?
Regarding the Union City facility, they are not due until August 2026 per our records, so we
📧
Email:RE: [EXTERNAL]_EMSAR Service Request - NaphCare - Alpharetta City Jail - 5082 - 2555 Old Milton Parkway Alpharetta, GA 30009 - WO-01339748
Completed Mar 13, 2026
From: keisha.burgess@naphcare.com
To: abby.jinerson@emsar.com
Cc: courtney.lassiter@naphcare.com
Alpharetta facility is closed at this time.
Union City is up and running so I can schedule when your ready.
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Friday, March 13, 2026 1:58 PM
To: Courtney Lassiter <courtney.lassiter@naphcare.com>; Keisha Burgess <keisha.burgess@naphcare.com>
Subject: [EXTERNAL]_EMSAR Service Request - NaphCare - Alpharetta City Jail - 5082 - 2555
📋
Inbound from +12054062249
Completed Mar 13, 2026
transfer to account manager per customer this site is no longer under their contract
📞
Call
Completed Mar 5, 2026
3/5/26 AJinerson - Call logged on WO-01339749. Called Courtney to schedule tech visit. Per Courtney they will need us to send over via email the list of things below, to proceed with confirming clearance. Once clearance confirmed, we will be able to proceed with scheduling.
Regardless if tech has been on site previously or not, we will need to send this info.
Need to email to courtney.lassiter@naphcare.com :
Tech Name
Photo ID
List of tools/equipment
Mar 13, 2026 5:03pm
@Dylan Nakoff Hey Dylan, this customer just informed me that this location has been closed indefinitely. Please let us know if you need anything further from us on this WO as well. Thanks!
Timeline
📞
Case Linked Jan 26, 6:00 AM
Case Number:00561988
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 26, 11:13 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨28.0 business days
⏸️
Status: On Hold by Mark JosephMar 5, 6:29 PM
From:Ready for Scheduling, On Hold
To:On Hold, Reschedule
Duration in Previous:38d 7h, 0m
⚠️6.7 business days
👷
▶
2
Technician Assigned Mar 13, 10:53 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Reschedule
To:Assigned
Duration in Previous:7d 15h
⏳2.0 business days
🚫
Status: Canceled by Dylan NakoffMar 16, 9:55 AM
From:Assigned
To:Canceled
Duration in Previous:2d 23h
Bottlenecks
Ready for Scheduling
Duration: 28.0 business days (threshold: 1.0 business days)
Exceeded by 27.0 business days
Reschedule
Duration: 6.1 business days (threshold: 2.0 business days)
Exceeded by 4.1 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)