Oak Street Health - 48 Hour - 139937: New Work Order Assigned
Closed
Oak Street Work Order #139937
Retinavue is broken. Lens is not moving to capture eyes. The battery compartment is stuck so we are not able to troubleshoot/ reset
Shipping Hot swap to site:
Welch Allyn RV700B - RetinaVue 700 Imager Visual Analyzer
ASSET ID #: 13254106
SERIAL #: 700228200104
Outbound 1Z01E3E70396966593
Delivered - 1/29/2026
---
Expected back for repair:
Welch Allyn RV700B - RetinaVue 700 Imager Visual Analyzer
Asset ID#: 13288238
S/N: 700212220016
Return - 1Z01E3E79099564205
Shipper created a label, UPS has not received the package yet.
⚠️Problem Description
Oak Street Work Order #139937
Retinavue is broken. Lens is not moving to capture eyes. The battery compartment is stuck so we are not able to troubleshoot/ reset
Welch Allyn RV700B - RetinaVue 700 Imager Visual Analyzer
Asset ID#: 13288238
S/N: 700212220016
https://www.ebiotrack.com/workorder.php?wo=71142
📄Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
To: jessica.corey@oakstreethealth.com
CC: inventorymanagement@oakstreethealth.com
BCC:
Attachment: ShippingLabel_0001_1Z01E3E79099564205.pdf, Part_Order_Shipment_Ticket_00089057_1-27-2026 1-17 PM.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01339751
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process
To: jessica.corey@oakstreethealth.com
CC: inventorymanagement@oakstreethealth.com
BCC: ryan.schwochow@emsar.com
Attachment: Part_Order_Shipment_Ticket_00089057_1-27-2026 1-17 PM.pdf, ShippingLabel_0001_1Z01E3E79099564205.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01339751
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depo
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 26, 2026
To: jessica.corey@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01339751Location: Oak Street Health - Parkside, PAAddress: 5050 Parkside Ave - Ste 2 Philadelphia, PA 19131Device: Problem Description: Oak Street Work Order #139937
Retinav
Timeline
📞
Case Linked Jan 26, 10:29 AM
Case Number:00562079
Subject:Oak Street Health - 48 Hour - 139937: New Work Order Assigned
Status:Closed
📋
▶
5
Work Order Created Jan 26, 11:21 AM
Work Order Created → Technician Assigned → Status: Assigned → Parts Requested → Status: Awaiting Parts
👷
Technician Assigned by Tonya Santiago
Technician:Virtual Tech
👷
Status: Assigned by Tonya Santiago
From:Entered
To:Assigned
Duration in Previous:0m
📦
Parts Requested
Order:00089057
Status:Closed
📦
Status: Awaiting Parts by Tonya Santiago
From:Assigned
To:Awaiting Parts
Duration in Previous:1m
⏳2.0 business days
🔩
▶
2
2x Parts Added Jan 27, 3:05 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From:Awaiting Parts
To:Reschedule
Duration in Previous:1d 3h
🚨10.0 business days
⏸️
Status: On Hold by Ryan SchwochowFeb 9, 4:16 PM
From:Reschedule
To:On Hold
Duration in Previous:13d 1h
Bottlenecks
Reschedule
Duration: 9.5 business days (threshold: 2.0 business days)