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WO-01339754 ↗ ServiceMax

Sono Bello • Inspection • PSM

📍 NJ-Roseland — 3 Becker Farm Road, Suite 301, Roseland NJ, 07068

Jan 26, 2026 → Mar 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 28 biz days
🕐 Clock stopped: Completed (Mar 7, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 28, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 2 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Jan 28 → Mar 6, 2026
26 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 6 → Mar 7, 2026
0 business days (counted)
Running total: 28 of ? biz days used
Created: Jan 26, 2026 Completed: Mar 7, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 28 Ready for Scheduling ▶ Running 2 2
Jan 28 → Jan 28 Assigned ▶ Running 0 2
Jan 28 → Mar 6 Scheduled ▶ Running 26 28
Mar 6 → Mar 7 Tech On Site ▶ Running 0 28
Dispatch 0.0d
Coordinators 29.9d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
29.9 days
Over SLA
Field Work
1.0 days
Created: Jan 26, 2026 Due: Mar 31, 2026 Completed: Mar 7, 2026 (24 days early)
📅
28.9 days Total Age
⏱️
26.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
26.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00561977
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 134 Pieces https://www.ebiotrack.com/inspection.php?iid=32665 Inspection Flag: ATTENTION TECHS! This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR. ALL equipment found at the site is to be tagged with an EMSAR stickers and catalogued into inventory. This includes the following: PAL Handles AND the PAL Consoles Exam Tables Exam chairs All PAL HANDLES! Please verify the SN and inspect the quality of the asset. If the Serial Number is not legible, it must be reported to the Account Manager. The manager will need a photo of the handle showing the illegible number so that it can be sent to Sono Bello. There are also overhead lights in the ORs that are part of the ceiling that need to be checked and cataloged as well. These are much like the big mobile OR lights in our other centers. ATTENTION ALL COORDINATORS AND BILLING!! Please seek approval from the Account Manager before sending a technician more than 3 hours one way for any work order for Sono Bello. Repairs over $2k need to be sent to Andrew for approval. Andrew Von Tersch. Please send request for approval to the Account Manager Inspection Flag: 1/10 LParcell -- site updated name from NJ - Summit to NJ-Roseland per email from Victor H. at Sono.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Supply Chain Sono Bello
Owner
Leona Coonrod
Created
Jan 26, 2026
Work Orders from this Case (1)
WO-01339754 (current) Invoiced
Inspection • Mohamed Shareed
Created: Jan 26, 2026 • Closed: Mar 6, 2026
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 26.7 days stuck in "Scheduled"
⏱️
Total Delay 26.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.9d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
26.7d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/28 KSmith -- Scheduled for 3/6 with site. 9-11am

1/28 KSmith -- Site requested a Friday. Provided 3/6 as a scheduled date and am awaiting response

1/28 KSmith -- Sent email to schedule for 3/3

🔧 Work Performed
Completed annual inspection all work documented in ebiotrack S.O #: 346-20521-32665
🔍 Technician Findings
Completed annual inspection all work documented in ebiotrack S.O #: 346-20521-32665
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 134 Pieces https://www.ebiotrack.com/inspection.php?iid=32665 Inspection Flag: ATTENTION TECHS! This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR. ALL equipment found at the site is to be tagged with an EMSAR stickers and catalogued into inventory. This includes the following: PAL Handles AND the PAL Consoles Exam Tables Exam chairs All PAL HANDLES! Please verify the SN and inspect the quality of the asset. If the Serial Number is not legible, it must be reported to the Account Manager. The manager will need a photo of the handle showing the illegible number so that it can be sent to Sono Bello. There are also overhead lights in the ORs that are part of the ceiling that need to be checked and cataloged as well. These are much like the big mobile OR lights in our other centers. ATTENTION ALL COORDINATORS AND BILLING!! Please seek approval from the Account Manager before sending a technician more than 3 hours one way for any work order for Sono Bello. Repairs over $2k need to be sent to Andrew for approval. Andrew Von Tersch. Please send request for approval to the Account Manager Inspection Flag: 1/10 LParcell -- site updated name from NJ - Summit to NJ-Roseland per email from Victor H. at Sono.

Timeline

📞
Case Linked Jan 26, 12:00 AM
Case Number: 00561977
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 26, 11:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
3.0 business days
👷
2 Technician Assigned Jan 28, 11:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 0h
📅
2 Dispatch Scheduled Jan 28, 1:11 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1h 40m
🚨 27.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Mar 6, 8:01 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 36d 18h
🔩
2 6x Parts Added Mar 6, 7:48 PM
6x Parts Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 11h 47m, 0m
1.5 business days
📄
Status: Ready to Bill by Diane Patton Mar 9, 12:57 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 16h, 0m
🚨 22.0 business days
🧾
Invoice Created Apr 7, 11:02 AM
Invoice Number: SM-255986

Bottlenecks

Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Scheduled
Duration: 26.7 business days (threshold: 2.0 business days)
Exceeded by 24.7 business days

🔗 Related Artifacts

📞
Case 00561977
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Mar 6, 9:00 AM
Created
Jan 26, 11:29 AM
Invoice #
SM-255986

Work Details (6)

Name Type Status Qty Amount Date
WL-03134515 Parts Open 2 $4.24 Mar 6, 7:48 PM
WL-03134516 Labor Open 1.25 $0.00 Mar 6, 7:48 PM
WL-03134517 Labor Open 7.5 $3,912.97 Mar 6, 7:48 PM
WL-03134518 Labor Open 1.75 $0.00 Mar 6, 7:48 PM
WL-03134519 Travel Open 32 - Mar 6, 7:48 PM
WL-03134520 Travel Open 33 - Mar 6, 7:48 PM

Details