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← WO Overview

WO-01339759 ↗ ServiceMax

Healthcare Network • Inspection • PSM

📍 Healthcare Network - Florida State University - Women’s Care — 1441 Heritage Blvd., Immokalee FL, 34142

Jan 26, 2026 → Jun 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (92 biz days late)
Active: 97 biz days
🕐 Clock stopped: Tech Off Site (Jun 12, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
37d
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Mar 19, 2026
37 business days (counted)
Running total: 37 of ? biz days used
55d
▶ Clock Running
Status: Assigned
Mar 19 → Jun 5, 2026
55 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 5 → Jun 12, 2026
5 business days (counted)
Running total: 97 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 12 → Jun 12, 2026
0 business days (counted)
Running total: 97 of ? biz days used
Created: Jan 26, 2026 Tech Off Site: Jun 12, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Mar 19 Ready for Scheduling ▶ Running 37 37
Mar 19 → Jun 5 Assigned ▶ Running 55 92
Jun 5 → Jun 12 Scheduled ▶ Running 5 97
Jun 12 → Jun 12 Tech On Site ▶ Running 0 97
Dispatch 0.0d
Coordinators 99.2d
Field Work 1.0d
Billing 26.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
99.2 days
Over SLA
Field Work
1.0 days
Billing
26.5 days
Over SLA
Created: Jan 26, 2026 Due: Jun 30, 2026 Completed: Jun 12, 2026 (18 days early)
📅
97.9 days Total Age
⏱️
56.0d in Assigned Longest Stage
🔄
14 transitions Status Changes
⚠️
99.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00561979
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 76 pieces https://www.ebiotrack.com/inspection.php?iid=32666
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rod Stitt
Owner
Leona Coonrod
Created
Jan 26, 2026
Work Orders from this Case (1)
WO-01339759 (current) Invoiced
Inspection • Joseph Anderson
Created: Jan 26, 2026 • Closed: Jun 12, 2026
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 56.0 days stuck in "Assigned"
⏱️
Total Delay 99.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
37.9d / 1.0d SLA
Assigned
56.0d / 0.5d SLA
Scheduled
5.3d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
3.9d / 1.0d SLA
WO Correction Needed
0.1d
Invoice Pending
0.0d / 2.0d SLA
Invoiced
22.4d
Billing Review
1.0d / 2.0d SLA
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
  • 7/20/26 Ycampos - Credited/deleted Invoice Details: SM-264870; Current Invoice: $1,329.75
  • Credit Amount / Updated Invoice Total = Credit: $1,329.75; new invoice total: $0
  • Credit Reason = Healthcare Network signed an amended agreement, changing from Annuity to annual performance plan, retroactive to beginning 2026. I am currently actively working with Yecenia and the finance team to adjust $0 invoice inspection work orders for the account to the per site price. Credit is for yearly price, which increased with the annual performance by approximately $5,000. 


6/10/26 AJinerson - Received email back from Rod stating they are actually OPEN on 6/12 and CLOSED on 6/19. We will reschedule this WO back to 6/12.


6/10/26 AJinerson - **Site is not open on 6/12** Rescheduling this service to Mon. 6/22 with eta between 9am-11am. Sending email to Rod informing him of the date/time change.


6/5/26 AJinerson - Email logged on WO-01368294. Sent email to POC Rod confirming the below schedule for next week.

Tuesday, 6/9 with arrival between 10:30 a.m. – 11:30 a.m. - Badra Pediatrics - 9150 Galleria Ct, Unit D Naples, FL 34109

 

Tuesday, 6/9 with arrival between 1:00 p.m. – 3:00 p.m. - Greater Naples YMCA - Children’s Care - 5450 YMCA Rd. # 102 Naples, FL 34109 

 

Thursday, 6/11 with arrival between 9:00 a.m. – 11:00 a.m. - Healthcare Network - Florida State University - Children’s Care - 1441 Heritage Blvd. Immokalee, FL 34142

 

Friday, 6/12 with arrival between 9:00 a.m. – 11:00 a.m. - Healthcare Network - Florida State University - Women’s Care - 1441 Heritage Blvd. Immokalee, FL 34142


6/5/26 AJinerson - Call logged on WO-01349372. POC Rod Stitt called to review all of their inspections sites. Some are going on hold until further notice per customer (dental units). Some new locations, some closed locations, gave me list of all sites ready to schedule and confirmed to schedule date/time and send Rod email once scheduled. 


6/4/26 AJinerson - Email logged on WO-01349372. I sent an email to POC Rod Stitt regarding scheduling ALL 23 INSPECTIONS. Offering the below dates, asking if he would like to tell us which dates work best for each location or if he would like us to proceed with scheduling services and let him know once scheduled.

Dates offered:

Tuesday, 6/9

Thursday, 6/11 - Friday, 6/12  

Tuesday, 6/16 - Friday, 6/19

Monday, 6/22 - Wednesday, 6/24

Monday, 6/29 - Friday, 7/3

 

6/4/26 AJinerson - Call logged on WO-01349372. Called POC Rod Stitt to schedule all 23 HCP Inspections for Healthcare Network in Immokalee and Naples FL. Left VM for Rod regarding needing to schedule their June inspections and will be sending an email on this. 

**This Account has 23 HCP inspections in total throughout Immokalee, FL - Naples, FL all due in June and have same POC - Rod Stitt*

 

SAME ADDRESS - 1454 Madison Ave. Immokalee:

 

Healthcare Network - Marion E. Fether - Dental Care - 1454 Madison Ave. W. Immokalee, FL 34142 - WO-01340301 – 75 PCS

Healthcare Network - Marion E. Father - Specialty - 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339993 – 41 PCS

Healthcare Network - Marion E. Father - Laboratory - 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339535 – 8 PCS

Healthcare Network - Marion E. Father - Pharmacy – 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339533 – 3 PCS

Healthcare Network - Marion E. Father - Family & Senior Care - 1454 Madison Ave. W. Immokalee, FL 34142 - WO-01339521 – 75 PCS

 

 

SAME ADDRESS - Florida State University, Immokalee:

Healthcare Network - Florida State University - Children’s Care - 1441 Heritage Blvd. Immokalee, FL 34142 - WO-01339781 – 94 PCS

Healthcare Network - Florida State University - Women’s Care - 1441 Heritage Blvd. Immokalee, FL 34142 - WO-01339759 – 76 PCS

 

 

 

Other Immokalee Inspections:

 

Gonzalez Pediatrics - 125 Boston Ave Immokalee, FL 34142 - WO-01368297 – 35 PCS

 

Healthcare Network - iTech - Family & Senior Care - - 508 North 9th St. Suite 142 Immokalee, FL 34142 - WO-01339787 – 35 PCS

 

 

Naples Inspections Same Address - 1845 Veterans Park Drive:

 

North/Arthrex Polaris -Family & Senior Care - 1845 Veterans Park Drive, First Floor Naples, FL 34109 - WO-01340668 – 49 PCS

North/Arthrex Polaris- Children’s Care - 1845 Veterans Park Drive, Second Floor Naples, FL 34109 - WO-01340653 – 57 PCS

 

 Naples SAME Address - 12655 Collier Blvd.:

 

Nichols Community Health Center- Dental Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01349372 – 99 PCS

Nichols Community Health Center- X-RAY - 12655 Collier Blvd. Naples, FL 34116 - WO-01349335 – 13 PCS

Nichols Community Health Center- Convenient Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01349369 – 67 PCS

Nichols Community Health Center- Family & Senior Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341316 – 48 PCS

Nichols Community Health Center- Women’s Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341311 – 87 PCS

Nichols Community Health Center- Children’s Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341310 – 80 PCS

Nichols Community Health Center- Pharmacy - 12655 Collier BLVD Naples, FL 34116 - WO-01341309 – 3 PCS

 

 

 Naples OTHER Inspections:

 

Badra Pediatrics - 9150 Galleria Ct, Unit D Naples, FL 34109 - WO-01368294 – 27 PCS

 

Greater Naples YMCA - Children’s Care - 5450 YMCA Rd. # 102 Naples, FL 34109 - WO-01349914 – 29 PCS

 

Cordero Pediatrics - 1090 6th Ave N Naples, FL 34102 - WO-01368292 – 30 PCS

 

Children’s Care – East - 6350 Davis Blvd. #1001 Naples, FL 34104 - WO-01349639 – 47 PCS

 

Dental Care East - 1749 Heritage Trl., # 801 Naples, FL 34112 - WO-01349631 – 86 PCS

 

 

4/9/26 AJinerson - ASM updating SLA to June 2026 per customer's request. Last service done in June 2025.

 

From <https://csa.lightning.force.com/lightning/r/SVMXC__Service_Order__c/a0oVU000005nibJYAQ/view


3/19 SBerry: Due date updated to 6/30/26

3/19/26 AJinerson - Chatter on WO-01340668 to ASM to see how to proceed. Site has 5 Annual Inspection WOs released for SLA with March 2026 but all had last service in June 2025.

WO-01340668

WO-01340653

WO-01339787

WO-01339781

WO-01339759


3/19/26 AJinerson - This site had their annual inspection last serviced in June 2025, but this SLA is showing March 2026. (WO-01276186)

🔧 Work Performed
Inspected 72 pieces of equipment.
🔍 Technician Findings
Complete Annual Equipment Electrical Safety Test And Calibration Service.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 76 pieces https://www.ebiotrack.com/inspection.php?iid=32666

Timeline

📞
Case Linked Jan 26, 12:01 AM
Case Number: 00561979
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 26, 11:38 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 38.0 business days
👷
2 Technician Assigned Mar 19, 9:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 51d 20h
🚨 56.0 business days
🗓️
2 Status: Scheduled Jun 5, 5:45 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-06-12T13:00:00.000+0000
3.8 business days
📅
Dispatch Scheduled by Abby Jinerson Jun 10, 1:25 PM
Scheduled For: 2026-06-22T13:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jun 10, 2:18 PM
Scheduled For: 2026-06-12T13:00:00.000+0000
3.0 business days
🔧
Status: Tech On Site by Joseph Anderson Jun 12, 10:43 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 16h
🔩
3 4x Parts Added Jun 12, 3:35 PM
4x Parts Added → Labor Added → Status: Tech Off Site
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5.1166666666667
🚗
Status: Tech Off Site by Joseph Anderson
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 4h 56m, 0m
⏱️
2 Labor Added Jun 12, 6:43 PM
Labor Added → Status: Closed
🏁
Status: Closed by Joseph Anderson
From: Completed
To: Closed
Duration in Previous: 3h 4m
1.7 business days
✏️
Status: WO Correction Needed by Rhonnie Reeves Jun 15, 12:38 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 17h
🏁
Status: Closed by Robert Ingraham Jun 15, 1:46 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 7m
3.0 business days
📄
2 Status: Ready to Bill Jun 17, 11:45 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 22.0 business days
💵
Status: Billing Review by Yecenia Campos Jul 20, 10:55 PM
From: Invoiced
To: Billing Review
Duration in Previous: 33d 11h
📄
Status: Ready to Bill by Diane Patton Jul 21, 10:04 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 11h 8m
3.0 business days
📨
2 Status: Invoice Pending Jul 23, 5:26 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 9.8 business days
🧾
Invoice Created Aug 5, 8:47 AM
Invoice Number: SM-268169

Bottlenecks

Ready for Scheduling
Duration: 37.9 business days (threshold: 1.0 business days)
Exceeded by 36.9 business days
Assigned
Duration: 56.0 business days (threshold: 4.0 business hours)
Exceeded by 55.5 business days
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00561979
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Joseph Anderson
Scheduled
Jun 12, 9:00 AM
Created
Jan 26, 11:38 AM
Invoice #
SM-268169

Work Details (6)

Name Type Status Qty Amount Date
WL-03258610 Parts Open 5 $1,329.75 Jun 12, 3:35 PM
WL-03258611 Labor Open 1.3833333333333 $0.00 Jun 12, 3:35 PM
WL-03258612 Travel Open 40 - Jun 12, 3:35 PM
WL-03258613 Travel Open 40 - Jun 12, 3:35 PM
WL-03258623 Labor Open 5.1166666666667 $1,737.60 Jun 12, 3:39 PM
WL-03258997 Labor Open 1.6666666666667 $0.00 Jun 12, 6:43 PM

Details