Primary Delay15.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay33.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
15.9d / 1.0d SLA
Assigned
11.6d / 0.5d SLA
Scheduled
6.4d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
2.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/4 MOwens Called and spoke to Felicia Staboleski. She said 3/12 in the morning works to schedule the inspection visit. I confirmed the arrival around 9am on 3/12.
🔧Work Performed
performed an inspection and electrical testing on all Biomed equipment. I placed all equipment back into service and is ready for use. Replaced PM kit on autoclave
🔍Technician Findings
I arrived on site to do an inspection on the BioMed equipment.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
33 pieces
https://www.ebiotrack.com/inspection.php?iid=32681
📋
Outbound to +16152377469
Completed Mar 4, 2026
Called and spoke to Felicia Staboleski. She said 3/12 in the morning works to schedule the inspection visit. I confirmed the arrival around 9am on 3/12.
Work Order: WO-01339763
Account: Engage Health
Customer Case Number: 2860727-20982-32681
Location: Engage Health
Address: 5109 Peter Taylor Park Dr - Suite 100,, Brentwood, TN 37027
Manufacturer:
Model #:
Serial #:
Contact Name: Felicia Staboleski
Contact Phone: 615-237-7469
Contact Email: felici
Timeline
📞
Case Linked Jan 26, 6:03 AM
Case Number:00562001
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 26, 11:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨16.0 business days
👷
▶
2
Technician Assigned Feb 17, 2:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:22d 2h
🚨12.0 business days
🗓️
▶
2
Status: Scheduled Mar 4, 3:45 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-12T13:00:00.000+0000
⚠️5.0 business days
📅
Dispatch Scheduled by Melissa OwensMar 10, 10:28 AM
Scheduled For:2026-03-12T12:30:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLEMar 12, 9:30 AM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 16h
⏱️
2x Labor Added Mar 12, 11:16 AM
Type:Labor, Travel
Status:Open
Qty:1, 43
🔩
▶
2
2x Parts Added Mar 12, 11:36 AM
2x Parts Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2h 10m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonMar 16, 5:23 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 5h
⏳2.8 business days
📨
▶
2
Status: Invoice Pending Mar 18, 11:27 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-256815
Bottlenecks
Ready for Scheduling
Duration: 15.9 business days (threshold: 1.0 business days)
Exceeded by 14.9 business days
Assigned
Duration: 11.6 business days (threshold: 4.0 business hours)
Exceeded by 11.1 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)