Primary Delay39.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay54.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
39.9d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
15.0d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/8/26 AJinerson - Called POC needing to reschedule (due to tech covering repairs on 4/9). Tech needs 2 full days to complete this inspection service. Confirmed with Yesica to reschedule to Monday, 4/13 and Tuesday, 4/14.
Per POC, please update number in system to her cell phone:
Updated POC info:
Yesica Rivera
Cell 786-510-9916 (prefers cell for contact)
yrivera@convivasolutions.com
3/24/26 AJinerson - Received email back from POC Yesica confirming tech visit for 4/9 - 4/10 with eta between 9am-11am each morning.
POC onsite: Yesica Rivera
Arrival instructions: Please include Suite 208
We are scheduling past SLA due to local EMSAR Tech full with other March HCP work and we have already traveled 2 techs in to help cover this area.
3/23/26 AJinerson - Sent email to POC Yesica offering tech visit on 4/9-4/10 with eta between 9am-11am each morning.
3/23/26 AJinerson - Called site to schedule tech visit. No operator available and no option to leave VM due to office being closed.
Last annual inspection serviced in May 2025
🔧Work Performed
04/14/26/EBar.
I have carried out this annual inspection of the biomedical equipment. All units located at the assigned sites were included in the EBT inventory system. Units that could not be located were archived.
🔍Technician Findings
04/13/26/EBar.
Annual Biomedical equipment Inspection. All units must be added to EBT inventory System.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
202 Pcs
https://www.ebiotrack.com/inspection.php?iid=32672
📋
Outbound to +15617462411
Completed Apr 8, 2026
4/8/26 AJinerson - Called POC needing to reschedule (due to tech covering repairs on 4/9). Tech needs 2 full days to complete this inspection service. Confirmed with Yesica to reschedule to Monday, 4/13 and Tuesday, 4/14.
Per POC, please update number in system to her cell phone:
Cell 786-510-9916
📧
Email:RE: EMSAR Service Request - Conviva Military Trail - 875 Military Trail Ste 103,200, 210 Jupiter, FL 33458 - WO-01339767
Completed Mar 24, 2026
From: abby.jinerson@emsar.com
To: yrivera@convivasolutions.com
Good morning, Yesica,
We will have our technician, Elkin Barahona, scheduled to visit for this starting on Thursday, 4/9 through Friday, 4/10 with arrival between 9:00 a.m. – 11:00 a.m. each morning.
I have noted to please include Suite 208 in this inspection as well.
Please let us know if there are any additional arrival instructions that we should make note of for this visit. Thank you!
Best Re
📧
Email:RE: EMSAR Service Request - Conviva Military Trail - 875 Military Trail Ste 103,200, 210 Jupiter, FL 33458 - WO-01339767
Completed Mar 24, 2026
From: yrivera@convivasolutions.com
To: abby.jinerson@emsar.com
Dates work. Please include Suite 208.
Thank you,
Yesica Rivera
Center Administrator
Conviva Military Trail
875 Military Trail, Suite 200 & 210
Jupiter, FL 33458
Phone: (561) 746-2411
Cell: (786) 510-9916
Fax: (561) 746-3770
Email: yrivera@convivasolutions.com <mailto:yrivera@convivasolutions.com>
Patient Centered – Spirit of Service – Teamwork – Innovation
<
📧
Email: EMSAR Service Request - Conviva Military Trail - 875 Military Trail Ste 103,200, 210 Jupiter, FL 33458 - WO-01339767
Completed Mar 23, 2026
To: yrivera@convivasolutions.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Conviva Military Trail - 875 Military Trail Ste 103,200, 210 Jupiter, FL 33458 - WO-01339767
Body:
Good afternoon, Yesica,
I'm following up to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the below location.
Conviva Military Trail - 875 Military Trail Ste 103,200, 210 Jupiter, FL 33458
We currently have our technician a
📋
Outbound to +15617462411
Completed Mar 23, 2026
3/23/26 AJinerson - Called site to schedule tech visit. No operator available and no option to leave VM due to office being closed.
Apr 8, 2026 4:29pm
@Dylan Nakoff Hi Dylan, this customer just requested for us to please update her contact information in our system to reflect her cell phone number, so we do not have to go through their operating system. Please see updated info below, thank you!