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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339772 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Executive Health Clinic — 633 N Saint Clair St, Ste 6000, Chicago IL, 60611-3638

Jan 26, 2026 → Feb 3, 2026

✅ Completed

P4 4 business days from creation

Target: Jan 30, 2026

🕐 Clock stopped: Completed (Feb 4)

⏸ 1d excluded (parts wait + holding)

✗ SLA Missed (3d late)

Dispatch 0.0d

Material Management 1.7d

Coordinators 6.0d

Field Work 1.2d

Billing 1.3d

✗ SLA Missed

Dispatch
0.0 days

Material Management
1.7 days

Coordinators
6.0 days
Over SLA

Field Work
1.2 days
Over SLA

Billing
1.3 days
Over SLA

Created: Jan 26, 2026 Due: Feb 4, 2026 Completed: Feb 4, 2026 (on time)

📅

7.4 days Total Age

⏱️

3.1d in Scheduled Longest Stage

🔄

11 transitions Status Changes

⚠️

3.8d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →

🎫

Case #00562010

Repair

Closed

Zone 2 PROBLEM SUMMARY WD-wireless control issues. Switching to wired ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!

Priority

Standard

Origin

Web

Reason

New Case

Contact

Lety Perez

Owner

Erin Martin

Created

Jan 26, 2026

Work Orders from this Case (8)

WO-01339766 Invoiced

Repair • Franco Jackson

Created: Jan 26, 2026 • Closed: Feb 3, 2026

WO-01339772 (current) Invoiced

Repair • Franco Jackson

Created: Jan 26, 2026 • Closed: Feb 3, 2026

WO-01339774 Invoiced

Repair • Franco Jackson

Created: Jan 26, 2026 • Closed: Feb 3, 2026

WO-01339775 Invoiced

Repair • Franco Jackson

Created: Jan 26, 2026 • Closed: Feb 3, 2026

WO-01339776 Invoiced

Repair • Franco Jackson

Created: Jan 26, 2026 • Closed: Feb 3, 2026

WO-01339780 Invoiced

Repair • Franco Jackson

Created: Jan 26, 2026 • Closed: Feb 3, 2026

WO-01339784 Invoiced

Repair • Franco Jackson

Created: Jan 26, 2026 • Closed: Feb 3, 2026

WO-01339786 Invoiced

Repair • Franco Jackson

Created: Jan 26, 2026 • Closed: Feb 3, 2026

Completed with minor delays

Invoiced • 108 days old

🚨

Primary Delay 3.1 days stuck in "Scheduled"

⏱️

Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

2.5d / 1.0d SLA

Awaiting Parts - Customer

1.7d

Assigned

0.4d / 0.5d SLA

Scheduled

3.1d / 2.0d SLA

Tech On Site

1.2d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

2.0d / 1.0d SLA

Ready to Bill

1.3d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/29/2026 CRamen Logged email confirming Tuesday 2/3/2026 with arrival around 12. Email logged on WO-01339766 

01/28/2026 SRobinson - Arrival for parts for 1ZE444250172807120 01/28.
01/28/2026 SRobinson - Due date updated to match tracking. No ETA. 1ZE444250171894538
01/28/2026 SRobinson- Due date updated to match tracking. No ETA. 1ZE444250170056178
01/27/2026 Emartin
Order No: 751239

Customer PO No: SR1526094

Customer: Midmark No Charge

Service Request NO: 1526094

Ship To Name: Executive Health Clinic

Ship To Address: 633 N Saint Clair St Ste 6000   

Ship To City/State: Chicago, IL 60611-3638

Waybill (Tracking #): 1ZE444250172832914

Carrier: UPS-Air-Next Day Air

The following items have shipped from Midmark Corporation on: 27-JAN-2026

LINE NO: 1.1 QTY: 1 ITEM: 002-10369-00 SERIAL #: DESCRIPTION: KIT, 626 WIRED SCALE CONTROL UPGRADE

LINE NO: 2.1 QTY: 1 ITEM: 002-10369-00 SERIAL #: DESCRIPTION: KIT, 626 WIRED SCALE CONTROL UPGRADE

LINE NO: 3.1 QTY: 1 ITEM: 002-10369-00 SERIAL #: DESCRIPTION: KIT, 626 WIRED SCALE CONTROL UPGRADE

LINE NO: 4.1 QTY: 1 ITEM: 002-10369-00 SERIAL #: DESCRIPTION: KIT, 626 WIRED SCALE CONTROL UPGRADE

LINE NO: 5.1 QTY: 1 ITEM: 002-10369-00 SERIAL #: DESCRIPTION: KIT, 626 WIRED SCALE CONTROL UPGRADE

LINE NO: 6.1 QTY: 1 ITEM: 002-10369-00 SERIAL #: DESCRIPTION: KIT, 626 WIRED SCALE CONTROL UPGRADE

LINE NO: 7.1 QTY: 1 ITEM: 002-10369-00 SERIAL #: DESCRIPTION: KIT, 626 WIRED SCALE CONTROL UPGRADE

LINE NO: 8.1 QTY: 1 ITEM: 002-10369-00 SERIAL #: DESCRIPTION: KIT, 626 WIRED SCALE CONTROL UPGRADE

LINE NO: 9.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626

LINE NO: 10.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626

LINE NO: 11.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626

LINE NO: 12.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626

LINE NO: 13.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626

LINE NO: 14.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626

LINE NO: 15.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626

LINE NO: 16.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626

1/26/2026 CRamen assigned to VNyathi and placing into APC

01/26/2026 EMartin called Lety Perez / (312) 694-1785 call could not connect unable to leave VM line rang provided busy signal sent email toleperez@nm.org advising WO-01339766 created A coordinator will be reaching out to get this scheduled

🔧 Work Performed

                        3feb2026 fjackson installed components for wired controls, tested and verified all functions working ok                    

🔍 Technician Findings

                        switching to wired controls                    

⚠️ Problem Description

                        Zone 2

PROBLEM SUMMARY
WD-wireless control issues. Switching to wired
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!                    

📄 Description

                        626-003                    

Timeline

📞

Case Linked Jan 26, 7:33 AM

Case Number: 00562010

Subject: Repair

Status: Closed

📋

▶

3 Work Order Created Jan 26, 12:10 PM

Work Order Created → Parts Added → Status: Ready for Scheduling

🔩

Parts Added

Type: Parts

Status: Open

Qty: 1

📅

Status: Ready for Scheduling by Erin Martin

From: Entered

To: Ready for Scheduling

Duration in Previous: 1m

👷

▶

2 Technician Assigned Jan 26, 1:47 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Charles Ramen

From: Ready for Scheduling, Assigned

To: Assigned, Awaiting Parts - Customer

Duration in Previous: 1h 35m, 0m

⏳ 2.0 business days

📅

Status: Ready for Scheduling by Erin Martin Jan 27, 4:21 PM

From: Awaiting Parts - Customer

To: Ready for Scheduling

Duration in Previous: 1d 2h

⏳ 3.0 business days

🆕

▶

2 Status: Entered Jan 29, 3:20 PM

Status: Entered → Technician Assigned

👷

Technician Assigned by Charles Ramen

Technician: Franco Jackson

🗓️

▶

2 Status: Scheduled Jan 29, 6:25 PM

Status: Scheduled → Dispatch Scheduled

📅

Dispatch Scheduled by Charles Ramen

Scheduled For: 2026-02-03T17:00:00.000+0000

⏳ 3.7 business days

🔧

Status: Tech On Site by Robert Jackson Feb 3, 1:32 PM

From: Scheduled

To: Tech On Site

Duration in Previous: 4d 19h

⏱️

▶

2 Labor Added Feb 3, 10:52 PM

Labor Added → Status: Completed

✔️

Status: Completed by Robert Jackson

From: Tech On Site

To: Completed

Duration in Previous: 9h 20m

🏁

Status: Closed by Robert Jackson Feb 3, 11:10 PM

From: Completed

To: Closed

Duration in Previous: 17m

⏳ 2.1 business days

📄

Status: Ready to Bill by Nancy Suarez Feb 5, 4:54 PM

From: Closed

To: Ready to Bill

Duration in Previous: 1d 17h

📨

▶

2 Status: Invoice Pending Feb 6, 2:23 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Nancy Suarez

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

⚠️ 6.0 business days

🧾

Invoice Created Feb 13, 10:15 AM

Invoice Number: SM-253376

Bottlenecks

Ready for Scheduling

Duration: 2.3 business days (threshold: 1.0 business days)

Exceeded by 1.3 business days

Scheduled

Duration: 3.1 business days (threshold: 2.0 business days)

Exceeded by 1.1 business days

Tech On Site

Duration: 1.2 business days (threshold: 1.0 business days)

Exceeded by 1.3 business hours

Closed

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

Ready to Bill

Duration: 1.3 business days (threshold: 1.0 business days)

Exceeded by 2.1 business hours

🔗 Related Artifacts

📞

Case 00562010

Closed

ℹ️ Work Order Details

Status

Invoiced

Priority

Type

Repair

Branch

N/A

Technician

Franco Jackson

Scheduled

Feb 3, 12:00 PM

Created

Jan 26, 12:10 PM

Invoice #

SM-253376

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03079022	Parts	Open	1	$0.00	Jan 26, 12:10 PM
WL-03090665	Labor	Open	0.75	$82.50	Feb 3, 10:52 PM