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WO-01339773 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 CenterWell - TX - Sharpstown — 8708 South Gessner Road, Suite K, Houston TX, 77004

Jan 26, 2026 → Mar 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (27 biz days late)
Active: 32 biz days
🕐 Clock stopped: Tech Off Site (Mar 12, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Jan 26 → Feb 2, 2026
5 business days (counted)
Running total: 5 of ? biz days used
27d
▶ Clock Running
Status: Scheduled
Feb 2 → Mar 12, 2026
27 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 32 of ? biz days used
Created: Jan 26, 2026 Tech Off Site: Mar 12, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 26 Ready for Scheduling ▶ Running 0 0
Jan 26 → Feb 2 Assigned ▶ Running 5 5
Feb 2 → Mar 12 Scheduled ▶ Running 27 32
Mar 12 → Mar 12 Tech On Site ▶ Running 0 32
Dispatch 0.0d
Coordinators 33.6d
Field Work 0.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
33.6 days
Over SLA
Field Work
0.5 days
Created: Jan 26, 2026 Due: Mar 31, 2026 Completed: Mar 12, 2026 (19 days early)
📅
32.9 days Total Age
⏱️
27.8d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
32.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561996
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 51 pieces https://www.ebiotrack.com/inspection.php?iid=32678
Priority
Standard
Origin
Email
Reason
New Case
Contact
Wendy Guardado
Owner
Sherry Reich
Created
Jan 26, 2026
Work Orders from this Case (1)
WO-01339773 (current) Invoiced
Inspection • Arturo Diaz
Created: Jan 26, 2026 • Closed: Mar 12, 2026
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 27.8 days stuck in "Scheduled"
⏱️
Total Delay 32.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
5.8d / 0.5d SLA
Scheduled
27.8d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/2 KKelch scheduled per logged email from Wendy

2/2 KKelch sent Wendy an email for scheduling

1/26 KKelch sent an email for scheduling

🔧 Work Performed
- Inspected equipment found in every exam room - inspected equipment found in labs - inspected equipment found in nurse stations - inspected equipment found in hallways - inquired of staff where any other equipment might be found - confirmed with staff that all equipment that is in use has been inspected - informed staff if any equipment is later found, or pulled from storage, or received from another location, it will require a miscellaneous equipment inspection on a new work order
🔍 Technician Findings
Normal equipment conditions
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 51 pieces https://www.ebiotrack.com/inspection.php?iid=32678

Timeline

📞
Case Linked Jan 26, 6:01 AM
Case Number: 00561996
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 26, 12:10 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 26, 12:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11m
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Feb 2, 12:44 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-12T16:00:00.000+0000
🚨 28.0 business days
⏱️
3x Labor Added Mar 12, 1:12 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 15
🔧
Status: Tech On Site by Arturo Diaz Mar 12, 1:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 37d 23h
🚗
▶
2 Status: Tech Off Site Mar 12, 5:25 PM
Status: Tech Off Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 2.5, 0.5
✔️
Status: Completed by Arturo Diaz Mar 12, 5:31 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
⏳ 2.8 business days
📄
▶
2 Status: Ready to Bill Mar 16, 5:37 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-256669

Bottlenecks

Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Scheduled
Duration: 27.8 business days (threshold: 2.0 business days)
Exceeded by 25.8 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00561996
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Arturo Diaz
Scheduled
Mar 12, 12:00 PM
Created
Jan 26, 12:10 PM
Invoice #
SM-256669

Work Details (5)

Name Type Status Qty Amount Date
WL-03141453 Labor Open 0.5 $0.00 Mar 12, 1:12 PM
WL-03141454 Travel Open 15 - Mar 12, 1:12 PM
WL-03141455 Travel Open 15 - Mar 12, 1:12 PM
WL-03141993 Labor Open 2.5 $1,292.00 Mar 12, 5:30 PM
WL-03141994 Labor Open 0.5 $0.00 Mar 12, 5:30 PM

Details