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WO-01339778 ↗ ServiceMax

Berks Community Health Center • Inspection • PSM

📍 Berks Community Health Center - Oakbrook - EMSAR — 1040 Liggett Ave, Reading PA, 19611

Jan 26, 2026 → Mar 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (29 biz days late)
Active: 34 biz days
🕐 Clock stopped: Completed (Mar 16, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Feb 18, 2026
16 business days (counted)
Running total: 16 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Feb 18 → Mar 5, 2026
11 business days (counted)
Running total: 27 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Mar 5 → Mar 16, 2026
7 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 16 → Mar 16, 2026
0 business days (counted)
Running total: 34 of ? biz days used
Created: Jan 26, 2026 Completed: Mar 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Feb 18 Ready for Scheduling ▶ Running 16 16
Feb 18 → Mar 5 Assigned ▶ Running 11 27
Mar 5 → Mar 16 Scheduled ▶ Running 7 34
Mar 16 → Mar 16 Tech On Site ▶ Running 0 34
Dispatch 0.0d
Coordinators 36.8d
Field Work 1.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
36.8 days
Over SLA
Field Work
1.5 days
Billing
0.0 days
Created: Jan 26, 2026 Due: Mar 31, 2026 Completed: Mar 17, 2026 (14 days early)
📅
34.8 days Total Age
⏱️
16.8d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
34.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561994
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 82 Pcs https://www.ebiotrack.com/inspection.php?iid=32676
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jeff Douglas
Owner
Kimberly Hardison
Created
Jan 26, 2026
Work Orders from this Case (1)
WO-01339778 (current) Invoiced
Inspection • Philip Krogstad
Created: Jan 26, 2026 • Closed: Mar 16, 2026
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 16.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 34.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
16.8d / 1.0d SLA
Assigned
12.0d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/5 MOwens Called and spoke to Jeff Douglas. He said any day in March is good to schedule. Scheduled the visit for 3/16 with arrival between 8-8;30am.

🔧 Work Performed
Performed annual equipment inspection (83 pcs). Worked with staff to find all equipment.
🔍 Technician Findings
Check in with security. Perform annual equipment inspection.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 82 Pcs https://www.ebiotrack.com/inspection.php?iid=32676

Timeline

📞
Case Linked Jan 26, 6:01 AM
Case Number: 00561994
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 26, 12:16 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 17.0 business days
👷
▶
2 Technician Assigned Feb 18, 9:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22d 20h
🚨 12.0 business days
🗓️
▶
2 Status: Scheduled Mar 5, 9:50 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-16T12:00:00.000+0000
⚠️ 7.9 business days
🔧
Status: Tech On Site by Philip Krogstad Mar 16, 8:19 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 21h
⏱️
▶
2 3x Labor Added Mar 16, 1:37 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Philip Krogstad
From: Tech On Site
To: Completed
Duration in Previous: 5h 21m
🏁
Status: Closed by Philip Krogstad Mar 16, 8:00 PM
From: Completed
To: Closed
Duration in Previous: 6h 19m
⏳ 2.5 business days
📄
▶
2 Status: Ready to Bill Mar 18, 6:25 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.7 business days
🧾
Invoice Created Mar 20, 6:53 PM
Invoice Number: SM-256879

Bottlenecks

Ready for Scheduling
Duration: 16.8 business days (threshold: 1.0 business days)
Exceeded by 15.8 business days
Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00561994
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
EBS
Technician
Philip Krogstad
Scheduled
Mar 16, 8:00 AM
Created
Jan 26, 12:16 PM
Invoice #
SM-256879

Work Details (3)

Name Type Status Qty Amount Date
WL-03145565 Labor Open 0.5 $0.00 Mar 16, 1:37 PM
WL-03145566 Labor Open 5.5 $2,293.40 Mar 16, 1:37 PM
WL-03145567 Travel Open 15 - Mar 16, 1:37 PM

Details