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WO-01339779 ↗ ServiceMax

CNY PSYCHIATRIC CENTER • Inspection • PSM

📍 AUBURN — 135 STATE ST, AUBURN NY, 13024

Jan 26, 2026 → Mar 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (27 biz days late)
Active: 32 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Feb 4, 2026
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 6, 2026
2 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Entered
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 9 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Feb 6 → Mar 12, 2026
23 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 32 of ? biz days used
Created: Jan 26, 2026 Completed: Mar 12, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Feb 4 Ready for Scheduling ▶ Running 7 7
Feb 4 → Feb 6 Assigned ▶ Running 2 9
Feb 6 → Feb 6 Scheduled ▶ Running 0 9
Feb 6 → Feb 6 Entered ▶ Running 0 9
Feb 6 → Feb 6 Assigned ▶ Running 0 9
Feb 6 → Mar 12 Scheduled ▶ Running 23 32
Mar 12 → Mar 12 Tech On Site ▶ Running 0 32
Dispatch 0.0d
Coordinators 34.1d
Field Work 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
34.1 days
Over SLA
Field Work
0.1 days
Created: Jan 26, 2026 Due: Mar 31, 2026 Completed: Mar 12, 2026 (19 days early)
📅
32.8 days Total Age
⏱️
24.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
32.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562013
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test Service Equipment: 1 https://www.ebiotrack.com/omnicor/inspection.php?iid=10523
Priority
Standard
Origin
Email
Reason
New Case
Contact
SCOTT WILSON
Owner
Shelby Robinson
Created
Jan 26, 2026
Work Orders from this Case (1)
WO-01339779 (current) Invoiced
Inspection • Darek Kirkpatrick
Created: Jan 26, 2026 • Closed: Mar 12, 2026
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 24.0 days stuck in "Scheduled"
⏱️
Total Delay 32.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.8d / 1.0d SLA
Assigned
2.3d / 0.5d SLA
Scheduled
24.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/6 KSmith -- Scheduled for 3/12 with Scott. 8-10am

2/6 KSmith -- Scott questioned what equipment this was for. Advised what the equipment is. Scott also requested any day after the 12th, except Wednesdays. Provided 3/12 as a scheduled date and am awaiting response.

2/4 KSmith -- Sent email to schedule for 3/11

🔧 Work Performed
ANNUAL INSPECTION
🔍 Technician Findings
ANNUAL INSPECTION
⚠️ Problem Description
Annual Equipment Electrical Safety Test Service Equipment: 1 https://www.ebiotrack.com/omnicor/inspection.php?iid=10523

Timeline

📞
Case Linked Jan 26, 7:39 AM
Case Number: 00562013
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 26, 12:16 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 8.0 business days
👷
2 Technician Assigned Feb 4, 4:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9d 4h
2.9 business days
🗓️
5 Status: Scheduled Feb 6, 10:55 AM
Status: Scheduled → Dispatch Scheduled → Status: Entered → Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-12T12:00:00.000+0000
🆕
Status: Entered by Kourtney Smith
From: Scheduled, Entered, Assigned
To: Entered, Assigned, Scheduled
Duration in Previous: 2m, 0m
👷
Technician Assigned by Kourtney Smith
Technician: Darek Kirkpatrick
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-12T12:00:00.000+0000
🚨 23.8 business days
🔧
2 Status: Tech On Site Mar 12, 7:45 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 38
⏱️
2 Labor Added Mar 12, 8:21 AM
Labor Added → Status: Completed
✔️
Status: Completed by Darek Kirkpatrick
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 38m, 0m
3.0 business days
📄
2 Status: Ready to Bill Mar 16, 5:15 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-256663

Bottlenecks

Ready for Scheduling
Duration: 7.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business days
Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Scheduled
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00562013
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Darek Kirkpatrick
Scheduled
Mar 12, 8:00 AM
Created
Jan 26, 12:16 PM
Invoice #
SM-256663

Work Details (3)

Name Type Status Qty Amount Date
WL-03140800 Labor Open 1 $0.00 Mar 12, 7:46 AM
WL-03140801 Travel Open 38 - Mar 12, 7:46 AM
WL-03140821 Labor Open 0.66666666666667 $0.00 Mar 12, 8:21 AM

Details