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WO-01339783 ↗ ServiceMax

CNY PSYCHIATRIC CENTER • Inspection • PSM

📍 FIVE POINTS — 6600 RTE 96, ROMULUS NY, 14541

Jan 26, 2026 → Mar 11, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✗ SLA Missed (26 biz days late)

Active: 31 biz days

🕐 Clock stopped: Completed (Mar 11, 2026)

▶ Clock Running

Status: Created

Jan 26 → Jan 26, 2026

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Ready for Scheduling

Jan 26 → Feb 4, 2026

7 business days (counted)

Running total: 7 of ? biz days used

▶ Clock Running

Status: Assigned

Feb 4 → Feb 10, 2026

4 business days (counted)

Running total: 11 of ? biz days used

20d

▶ Clock Running

Status: Scheduled

Feb 10 → Mar 11, 2026

20 business days (counted)

Running total: 31 of ? biz days used

▶ Clock Running

Status: Tech On Site

Mar 11 → Mar 11, 2026

0 business days (counted)

Running total: 31 of ? biz days used

Created: Jan 26, 2026 Completed: Mar 11, 2026

Show SLA Clock Detail (5 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 26 → Jan 26	Created	▶ Running	0	0
Jan 26 → Feb 4	Ready for Scheduling	▶ Running	7	7
Feb 4 → Feb 10	Assigned	▶ Running	4	11
Feb 10 → Mar 11	Scheduled	▶ Running	20	31
Mar 11 → Mar 11	Tech On Site	▶ Running	0	31

Dispatch 0.0d

Coordinators 32.8d

Field Work 0.0d

✗ SLA Missed

Dispatch
0.0 days

Coordinators
32.8 days
Over SLA

Field Work
0.0 days

Created: Jan 26, 2026 Due: Mar 31, 2026 Completed: Mar 11, 2026 (20 days early)

📅

31.8 days Total Age

⏱️

20.7d in Scheduled Longest Stage

🔄

6 transitions Status Changes

⚠️

31.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

5 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

Generating AI analysis...

Originating Case

Open in Salesforce →

🎫

Case #00562014

eBiotrack - Automated New Inspection Created

Closed

Annual Equipment Electrical Safety Test Service Equipment: 2 https://www.ebiotrack.com/omnicor/inspection.php?iid=10524

Priority

Standard

Origin

Reason

New Case

Contact

KIMBERLY KUHLMAN

Owner

Shelby Robinson

Created

Jan 26, 2026

Work Orders from this Case (1)

WO-01339783 (current) Invoiced

Inspection • Taylor Duda

Created: Jan 26, 2026 • Closed: Mar 11, 2026

Completed with significant delays

Invoiced • 202 days old

🚨

Primary Delay 20.7 days stuck in "Scheduled"

⏱️

Total Delay 31.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

7.8d / 1.0d SLA

Assigned

4.3d / 0.5d SLA

Scheduled

20.7d / 2.0d SLA

Tech On Site

0.0d / 1.0d SLA

Closed

3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/11 TD- tech on site marked late due to no service when arrived. 
2/10 KSmith -- Scheduled for 3/11 with Teresa. 9-11am
2/9 KSmith -- Teresa wanted the equipment list for this. Sent list and am awaiting response.
2/9 KSmith -- Sent email to schedule for 3/11
2/6 KSmith -- Sent email to schedule for 3/11
2/4 KSmith -- Sent email to schedule for 3/11

🔧 Work Performed

                        ANNUAL INSPECTION                    

🔍 Technician Findings

                        ANNUAL INSPECTION                    

⚠️ Problem Description

                        Annual Equipment Electrical Safety Test Service
Equipment: 2
https://www.ebiotrack.com/omnicor/inspection.php?iid=10524                    

📧

Email:RE: FIVE POINTS -- EMSAR Inspection -- WO-01339783

Completed Feb 11, 2026

From: Lisa.Covert@omh.ny.gov
To: ksmith@emsar.com
Will you be bringing any equipment in the building?

 

From: Kourtney Smith <ksmith@emsar.com> 
Sent: Tuesday, February 10, 2026 1:24 PM
To: Covert, Lisa D (OMH) <Lisa.Covert@omh.ny.gov>
Cc: Alli, Teresa (OMH) <Teresa.Alli2@omh.ny.gov>; Kemmery, Katrina (OMH) <Katrina.Kemmery@omh.ny.gov>; Mayer, Christopher (OMH) <Christopher.Mayer@omh.ny.gov>; Schwarzmer, Rebecca (OMH) <Rebecca.Schwarzmer2@omh.ny.gov>; Gelder, Wendy S (OMH) <Wendy.Gelder

📧

Email:RE: FIVE POINTS -- EMSAR Inspection -- WO-01339783

Completed Feb 10, 2026

From: Lisa.Covert@omh.ny.gov
To: ksmith@emsar.com
Cc: Wendy.Gelder@omh.ny.gov
Ok, see you then..

Wendy, can we get a gait pass for Kourtney?

Thank you,

Lisa

From: Kourtney Smith <ksmith@emsar.com> 
Sent: Tuesday, February 10, 2026 1:24 PM
To: Covert, Lisa D (OMH) <Lisa.Covert@omh.ny.gov>
Cc: Alli, Teresa (OMH) <Teresa.Alli2@omh.ny.gov>; Kemmery, Katrina (OMH) <Katrina.Kemmery@omh.ny.gov>; Mayer, Christopher (OMH) <Christopher.Mayer@omh.ny.gov>; Schwarzmer, Rebecca (

📧

Email:RE: FIVE POINTS -- EMSAR Inspection -- WO-01339783

Completed Feb 10, 2026

From: Lisa.Covert@omh.ny.gov
To: ksmith@emsar.com
Cc: Teresa.Alli2@omh.ny.gov, Katrina.Kemmery@omh.ny.gov, Christopher.Mayer@omh.ny.gov, Rebecca.Schwarzmer2@omh.ny.gov, Wendy.Gelder@omh.ny.gov
This is the first time you received an email from this sender (Lisa.Covert@omh.ny.gov). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity. 	
Secured by Check Point <https://www.checkpoint.com/harmony/email-security/email-office?friew> 	

📧

Email:RE: FIVE POINTS -- EMSAR Inspection -- WO-01339783

Completed Feb 10, 2026

From: Teresa.Alli2@omh.ny.gov
To: ksmith@emsar.com
Good morning, 

Can you please tell me what type of equipment this is for, so I get you the correct contact person to assist? 

Thank You,

Teresa Alli

Contract Management Specialist 1

Office of Mental Health

Bureau of Procurement Enterprise Services

75 New Scotland Avenue, Albany, NY 12208

(518) 549-1608 | Teresa.alli2@omh.ny.gov

omh.ny.gov <https://protect.checkpoint.com/v2/r01/___http://omh.ny.gov/_

📧

Email: Re: FIVE POINTS -- EMSAR Inspection -- WO-01339783

Completed Feb 9, 2026

To: teresa.alli2@omh.ny.gov
CC: 
BCC: 
Attachment: --none--

Subject: Re: FIVE POINTS -- EMSAR Inspection -- WO-01339783
Body:
Good Morning,

I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at FIVE POINTS located at 6600 Rte 96?

	If not, would you have the contact information of the person I need to speak with?
	If you are the correct person:

	We received a request to inspe

📧

Email: Re: FIVE POINTS -- EMSAR Inspection -- WO-01339783

Completed Feb 6, 2026

To: teresa.alli2@omh.ny.gov
CC: 
BCC: 
Attachment: --none--

Subject: Re: FIVE POINTS -- EMSAR Inspection -- WO-01339783
Body:
Good Morning,

I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at FIVE POINTS located at 6600 Rte 96?

	If not, would you have the contact information of the person I need to speak with?
	If you are the correct person:

	We received a request to inspe

📧

Email: FIVE POINTS -- EMSAR Inspection -- WO-01339783

Completed Feb 4, 2026

To: kimberly.kuhlman@omh.ny.gov
CC: 
BCC: 
Attachment: --none--

Subject: FIVE POINTS -- EMSAR Inspection -- WO-01339783
Body:
Hi Kimberly,

I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at FIVE POINTS located at 6600 Rte 96?

	If not, would you have the contact information of the person I need to speak with?
	If you are the correct person:

	We received a request to inspect 

Timeline

📞

Case Linked Jan 26, 7:39 AM

Case Number: 00562014

Subject: eBiotrack - Automated New Inspection Created

Status: Closed

📋

▶

2 Work Order Created Jan 26, 12:20 PM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Shelby Robinson

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

⚠️ 8.0 business days

👷

▶

2 Technician Assigned Feb 4, 4:40 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Kourtney Smith

From: Ready for Scheduling

To: Assigned

Duration in Previous: 9d 4h

⏳ 4.9 business days

🗓️

▶

2 Status: Scheduled Feb 10, 1:24 PM

Status: Scheduled → Dispatch Scheduled

📅

Dispatch Scheduled by Kourtney Smith

Scheduled For: 2026-03-11T14:00:00.000+0000

🚨 21.0 business days

🔧

▶

2 Status: Tech On Site Mar 11, 11:17 AM

Status: Tech On Site → 4x Labor Added

⏱️

4x Labor Added

Type: Labor, Travel

Status: Open

Qty: 1.5, 45, 60

⏱️

Labor Added Mar 11, 11:23 AM

Type: Labor

Status: Open

Qty: 2

✔️

Status: Completed by Taylor Duda Mar 11, 11:34 AM

From: Tech On Site, Completed

To: Completed, Closed

Duration in Previous: 17m, 0m

⏳ 3.0 business days

📄

Status: Ready to Bill by Diane Patton Mar 13, 3:28 PM

From: Closed, Ready to Bill, Invoice Pending

To: Ready to Bill, Invoice Pending, Invoiced

Duration in Previous: 2d 3h, 0m

🧾

Invoice Created Mar 13, 5:02 PM

Invoice Number: SM-256539

Bottlenecks

Ready for Scheduling

Duration: 7.8 business days (threshold: 1.0 business days)

Exceeded by 6.8 business days

Assigned

Duration: 4.3 business days (threshold: 4.0 business hours)

Exceeded by 3.8 business days

Scheduled

Duration: 20.7 business days (threshold: 2.0 business days)

Exceeded by 18.7 business days

Closed

Duration: 3.0 business days (threshold: 1.0 business days)

Exceeded by 2.0 business days

🔗 Related Artifacts

📞

Case 00562014

Closed

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Inspection

Branch

N/A

Technician

Taylor Duda

Scheduled

Mar 11, 10:00 AM

Created

Jan 26, 12:20 PM

Invoice #

SM-256539

Work Details (5)

Name	Type	Status	Qty	Amount	Date
WL-03138988	Labor	Open	1.5	$0.00	Mar 11, 11:19 AM
WL-03138989	Labor	Open	1	$0.00	Mar 11, 11:19 AM
WL-03138990	Travel	Open	45	-	Mar 11, 11:19 AM
WL-03138991	Travel	Open	60	-	Mar 11, 11:19 AM
WL-03139007	Labor	Open	2	$0.00	Mar 11, 11:23 AM