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WO-01339819 ↗ ServiceMax

MEDICAL IMAGING CENTER • Inspection • PSM

📍 DIAGNOSTIC IMAGING CENTER — 37 W GARDEN STREET, AUBURN NY, 13021

Jan 26, 2026 → Feb 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (14 biz days late)
Active: 19 biz days
🕐 Clock stopped: Canceled (Feb 23, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Feb 20, 2026
18 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 18 of ? biz days used
1d
▶ Clock Running
Status: Entered
Feb 20 → Feb 23, 2026
1 business day (counted)
Running total: 19 of ? biz days used
Created: Jan 26, 2026 Canceled: Feb 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Feb 20 Ready for Scheduling ▶ Running 18 18
Feb 20 → Feb 20 Assigned ▶ Running 0 18
Feb 20 → Feb 23 Entered ▶ Running 1 19
Dispatch 1.6d
Coordinators 18.9d
✗ SLA Missed
Dispatch
1.6 days
Over SLA
Coordinators
18.9 days
Over SLA
Created: Jan 26, 2026 Due: Apr 26, 2026 Completed: Feb 23, 2026 (62 days early)
📅
19.8 days Total Age
⏱️
18.8d in Ready for Scheduling Longest Stage
🔄
4 transitions Status Changes
⚠️
18.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562011
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test Service # of pieces: 5 https://www.ebiotrack.com/omnicor/inspection.php?iid=10521
Priority
Standard
Origin
Email
Reason
New Case
Contact
Samantha Willm
Owner
Erin Martin
Created
Jan 26, 2026
Work Orders from this Case (1)
WO-01339819 (current) Canceled
Inspection
Created: Jan 26, 2026
Behind Schedule - Needs Attention
Canceled • 202 days old
🚨
Primary Delay 18.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 18.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.6d / 0.5d SLA
Ready for Scheduling
18.8d / 1.0d SLA
Assigned
0.1d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/20 KSmith -- Email attached from Samantha that this location has closed and all the equipment was sold. Site can be closed in EBT and SMX.

2/20 KSmith -- Sent email to schedule for 4/3

⚠️ Problem Description
Annual Equipment Electrical Safety Test Service # of pieces: 5 https://www.ebiotrack.com/omnicor/inspection.php?iid=10521

Timeline

📞
Case Linked Jan 26, 7:39 AM
Case Number: 00562011
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 26, 12:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 19.0 business days
👷
▶
2 Technician Assigned Feb 20, 1:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 25d 0h
🆕
Status: Entered by Kourtney Smith Feb 20, 2:06 PM
From: Assigned
To: Entered
Duration in Previous: 41m
⏳ 2.0 business days
🚫
Status: Canceled by Erin Martin Feb 23, 9:27 AM
From: Entered
To: Canceled
Duration in Previous: 2d 19h

Bottlenecks

Ready for Scheduling
Duration: 18.8 business days (threshold: 1.0 business days)
Exceeded by 17.8 business days
Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00562011
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 26, 12:50 PM
Invoice #
N/A

Details