Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339848 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Forever Friends Pet Care — 36469 State Route 303, Grafton OH, 44044

Jan 26, 2026 → Feb 20, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jan 30, 2026
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Paused: 4 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 27, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 27 → Jan 31, 2026
3 business days (counted)
Running total: 4 of 4 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Jan 31 → Feb 5, 2026
4 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Reschedule
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 4 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 5 of 4 biz days used
Created: Jan 26, 2026 Completed: Feb 6, 2026
Business Days Used 5 / 4
0 4d budget +1d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0 / 4
Jan 26 → Jan 27 Ready for Scheduling ▶ Running 1 1 / 4
Jan 27 → Jan 27 Assigned ▶ Running 0 1 / 4
Jan 27 → Jan 31 Scheduled ▶ Running 3 4 / 4
Jan 31 → Feb 5 Awaiting Parts ⏸ Paused 4 —
Feb 5 → Feb 5 Ready for Scheduling ▶ Running 0 4 / 4
Feb 5 → Feb 5 Reschedule ▶ Running 0 4 / 4
Feb 5 → Feb 6 Scheduled ▶ Running 1 5 / 4
Dispatch 0.0d
Material Management 4.0d
Coordinators 6.6d
Billing 8.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
4.0 days
Over SLA
Coordinators
6.6 days
Over SLA
Billing
8.1 days
Over SLA
Created: Jan 26, 2026 Due: Feb 11, 2026 Completed: Feb 20, 2026 (8 days late)
📅
18.6 days Total Age
⏱️
4.8d in WO Correction Needed Longest Stage
🔄
14 transitions Status Changes
⚠️
6.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 30, 2026
Visit 2 Feb 6, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562148
Repair
Closed
Travel Zone 1 Dispatch Type Repair Email foreverfriendspcc@yahoo.com PROBLEM SUMMARY NWD Not powering up ADDITIONAL NOTES Secondary Contact: Liz - Office is closed on Wednesday’s - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
Priority
Critical
Origin
Web
Reason
New Case
Contact
Alex Graham
Owner
Leona Coonrod
Created
Jan 26, 2026
Work Orders from this Case (1)
WO-01339848 (current) Invoiced
Repair • Dustin Antolin
Created: Jan 26, 2026 • Closed: Feb 20, 2026
Completed with minor delays
Invoiced • 199 days old
🚨
Primary Delay 4.8 days stuck in "WO Correction Needed"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.9d / 2.0d SLA
Awaiting Parts
4.0d / 3.0d SLA
Closed
6.1d / 1.0d SLA
WO Correction Needed
6.8d
Ready to Bill
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/18/2026 DAntolin: WO placed in correction for missing dates, but dates were not missing. Form for each day were already uploaded.


2/11 NSuarez labor is missing for date of 2/6 per notes seems like there was work performed.

2/5/2026 CRamen spoke with Alex and scheduled repair for Friday 2/6/2026 with tech arrival between 12-2pm. 


2/5/26 SReich - Liz called to say they received the part on Monday.  

Your shipment

1ZE444250343985604

 Delivered On

Monday, February 02 at 1:57 P.M. at Dock


1/30/26 lcoonrod1/27/2026

Way bill 1ZE444250343985604 Currently, we are not able to provide the tracking details.Order No: 752426 Customer PO No: SR1526528 Customer: Forever Friends Pet Care Service Request NO: 1526528 Ship To Name: Forever Friends Pet Care Ship To Address: 36469 State Route 303 Ship To City/State: Grafton, OH 44044-9673 Waybill (Tracking #): 1ZE444250343985604 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 30-JAN-2026 LINE NO: 1.1 QTY: 1 ITEM: 015-0346-07 SERIAL #: DESCRIPTION: FUSE



CRamen Liz returned call to schedule repairs for Friday 1/30/2026 with tech arrival between 8-10am. Needs to go to the hospital


1/27/2026 CRamen left a vm for a returned call to schedule repairs for Friday 1/30/2026 with tech arrival between 8-10am. Logged email. Placeholder set


1/26/26 lcoonrod

message that no one is available, leave message. Left message advising of WO # and that someone will be calling to set up the appt. Will send email also.

🔧 Work Performed
2/6: F2 Fuse replaced. Unwrapped cycle complete. 1/30: Checked continuity on power cable and main cable harness. F2 fuse blown. Ordered fuse with Midmark tech support.
🔍 Technician Findings
2/6: Received fuse from customer. 1/30: Unit has no power.
⚠️ Problem Description
Travel Zone 1 Dispatch Type Repair Email foreverfriendspcc@yahoo.com PROBLEM SUMMARY NWD Not powering up ADDITIONAL NOTES Secondary Contact: Liz - Office is closed on Wednesday’s - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄 Description
Midmark M9 (Series) (-001 thru -042) Self Contained Steam Sterilizer

Timeline

📞
Case Linked Jan 26, 1:17 PM
Case Number: 00562148
Subject: Repair
Status: Closed
📋
Work Order Created Jan 26, 1:54 PM
Work Order: WO-01339848
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Leona Coonrod Jan 26, 2:02 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 7m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 27, 3:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 1h
🗓️
▶
2 Status: Scheduled Jan 27, 3:38 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-30T13:00:00.000+0000
⏳ 4.0 business days
🔩
Parts Added Jan 30, 10:16 AM
Type: Parts
Status: Open
Qty: 1
⏱️
3x Labor Added Jan 30, 9:17 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.75, 40
📦
▶
2 Parts Requested Jan 30, 9:26 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dustin Antolin
From: Scheduled
To: Awaiting Parts
Duration in Previous: 3d 5h
⏳ 4.3 business days
📅
Status: Ready for Scheduling by Sherry Reich Feb 5, 2:27 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 5d 17h
🔄
▶
2 Status: Reschedule Feb 5, 2:52 PM
Status: Reschedule → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-06T18:00:00.000+0000
📅
▶
2 Dispatch Scheduled Feb 6, 10:04 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-06T16:00:00.000+0000
💵
▶
2 2x Expenses Added Feb 6, 11:42 AM
2x Expenses Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 60
✔️
Status: Completed by Dustin Antolin Feb 6, 3:46 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 0h, 0m
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Nancy Suarez Feb 11, 1:01 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 21h
⚠️ 5.0 business days
🏁
Status: Closed by Dustin Antolin Feb 18, 7:46 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 7d 6h
✏️
Status: WO Correction Needed by Nancy Suarez Feb 19, 10:52 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 15h 5m
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Feb 20, 1:32 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Dustin Antolin
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 1d 2h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 23, 5:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 3h
📨
▶
2 Status: Invoice Pending Feb 24, 1:47 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 94.0 business days
🧾
Invoice Created Jul 8, 5:01 PM
Invoice Number: SM-254771

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Awaiting Parts
Duration: 4.0 business days (threshold: 3.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours

🔗 Related Artifacts

📞
Case 00562148
Closed
📦
Parts Order 00089462
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Dustin Antolin
Scheduled
Feb 6, 11:00 AM
Created
Jan 26, 1:54 PM
Invoice #
SM-254771

Work Details (9)

Name Type Status Qty Amount Date
WL-03084735 Parts Open 1 $0.00 Jan 30, 10:16 AM
WL-03086177 Labor Open 1 $0.00 Jan 30, 9:17 PM
WL-03086178 Labor Open 0.75 $110.00 Jan 30, 9:17 PM
WL-03086179 Travel Open 40 $110.00 Jan 30, 9:17 PM
WL-03095186 Expenses Open 1 $0.00 Feb 6, 11:42 AM
WL-03095185 Parts Open 1 $0.00 Feb 6, 11:42 AM
WL-03095190 Travel Open 60 $110.00 Feb 6, 11:43 AM
WL-03113994 Labor Open 1.25 $0.00 Feb 20, 1:32 PM
WL-03113995 Labor Open 0.5 $55.00 Feb 20, 1:32 PM

Details