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WO-01339858 ↗ ServiceMax

HIGI LLC • Part Order • P4

📍 HIGI SH LLC — 20 N Wacker Dr., Suite 1642, Chicago IL, 60606

Jan 26, 2026 → Mar 31, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jan 30, 2026
✗ SLA Missed (40 biz days late)
Active: 44 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Invoiced (Mar 31, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 26 → Jan 27, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Jan 29, 2026
2 business days (counted)
Running total: 2 of 4 biz days used
42d
▶ Clock Running
Status: Scheduled
Jan 29 → Mar 31, 2026
42 business days (counted)
Running total: 44 of 4 biz days used
Created: Jan 26, 2026 Invoiced: Mar 31, 2026
Business Days Used 44 / 4
0 4d budget +40d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0 / 4
Jan 26 → Jan 26 L2 Screening ▶ Running 0 0 / 4
Jan 26 → Jan 27 Awaiting Parts ⏸ Paused 1 —
Jan 27 → Jan 29 Ready for Scheduling ▶ Running 2 2 / 4
Jan 29 → Mar 31 Scheduled ▶ Running 42 44 / 4
Dispatch 0.1d
Material Management 1.5d
Coordinators 46.3d
Billing 9.0d
✗ SLA Missed
Dispatch
0.1 days
Material Management
1.5 days
Coordinators
46.3 days
Over SLA
Billing
9.0 days
Over SLA
Created: Jan 26, 2026 Due: Jan 30, 2026 Completed: Mar 31, 2026 (59 days late)
📅
45.6 days Total Age
⏱️
44.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
52.3d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562094
higi - parts order/PC
Closed
Need a new PC. Ship to the following address: NO SIGNATURE REQUIRED ATTN: Andrew Chen 20 N Wacker Dr, Ste 1642, Chicago, IL, 60606
Priority
High
Origin
Client Form
Reason
New Case
Contact
Andrew Chen
Owner
Leona Coonrod
Created
Jan 26, 2026
Work Orders from this Case (1)
WO-01339858 (current) Invoiced
Part Order • Brendan Chaney
Created: Jan 26, 2026 • Closed: Mar 31, 2026
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 44.0 days stuck in "Scheduled"
⏱️
Total Delay 52.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
1.5d / 3.0d SLA
Ready for Scheduling
2.3d / 1.0d SLA
Scheduled
44.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
9.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Tech is not needed.

🔧 Work Performed
Need a new PC. Ship to the following address: NO SIGNATURE REQUIRED ATTN: Andrew Chen 20 N Wacker Dr, Ste 1642, Chicago, IL, 60606
🔍 Technician Findings
Parts only WO - no tech needed
⚠️ Problem Description
Special Instructions: Need a new PC. Ship to the following address: NO SIGNATURE REQUIRED ATTN: Andrew Chen 20 N Wacker Dr, Ste 1642, Chicago, IL, 60606 Need a new PC. Ship to the following address: NO SIGNATURE REQUIRED ATTN: Andrew Chen 20 N Wacker Dr, Ste 1642, Chicago, IL, 60606
📄 Description
Higi Station Hardwired

Timeline

📞
Case Linked Jan 26, 11:12 AM
Case Number: 00562094
Subject: higi - parts order/PC
Status: Closed
📋
▶
2 Work Order Created Jan 26, 2:04 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Leona Coonrod
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Jan 26, 2:48 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 44m
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Jacob Jones Jan 27, 4:19 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 1d 1h
⏳ 3.0 business days
🗓️
▶
3 Status: Scheduled Jan 29, 8:29 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Brendan Chaney
Technician: Brendan Chaney
📅
Dispatch Scheduled by Brendan Chaney
Scheduled For: 2026-01-29T17:00:00.000+0000
📦
▶
2 Parts Requested Jan 29, 9:26 AM
Parts Requested → 2x Parts Added
🔩
2x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 1
🚨 43.8 business days
🏁
Status: Closed by Nicole Floyd Apr 1, 7:03 AM
From: Scheduled
To: Closed
Duration in Previous: 61d 21h
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 2, 9:45 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h
⚠️ 9.0 business days
📨
Status: Invoice Pending by Hannah Shaw Apr 14, 3:03 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 12d 5h
💰
▶
2 Status: Invoiced Apr 14, 3:18 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259206

Bottlenecks

Ready for Scheduling
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Scheduled
Duration: 44.0 business days (threshold: 2.0 business days)
Exceeded by 42.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

📞
Case 00562094
Closed
📦
Parts Order 00089072
Closed
📦
Parts Order 00089258
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Part Order
Branch
N/A
Technician
Brendan Chaney
Scheduled
Jan 29, 12:00 PM
Created
Jan 26, 2:04 PM
Invoice #
SM-259206

Work Details (2)

Name Type Status Qty Amount Date
WL-03083007 Parts Open 1 $0.00 Jan 29, 9:26 AM
WL-03083008 Expenses Open 1 $103.29 Jan 29, 9:26 AM

Details