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WO-01339862 ↗ ServiceMax

Community Health Center CHC New Britain • Part Order • PSM

📍 CHC Momauguin Elem School Base Clinic (10448-53-010) — 99 Cosey Beach Road, East Haven CT, 06512

Jan 26, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (6 biz days late)
Active: 11 biz days
Paused: 22 biz days
🕐 Clock stopped: Invoiced (Mar 13, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Jan 26 → Jan 27, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸22d
⏸ Clock Paused
Status: Awaiting Parts
Jan 27 → Feb 27, 2026
22 business days (not counted)
10d
▶ Clock Running
Status: Reschedule
Feb 27 → Mar 13, 2026
10 business days (counted)
Running total: 11 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 13 → Mar 13, 2026
0 business days (not counted)
▶ Clock Running
Status: Reschedule
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 11 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 13 → Mar 13, 2026
0 business days (not counted)
▶ Clock Running
Status: Reschedule
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 11 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 13 → Mar 13, 2026
0 business days (not counted)
Created: Jan 26, 2026 Invoiced: Mar 13, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 26 Assigned ▶ Running 0 0
Jan 26 → Jan 27 L2 Screening ▶ Running 1 1
Jan 27 → Feb 27 Awaiting Parts ⏸ Paused 22 —
Feb 27 → Mar 13 Reschedule ▶ Running 10 11
Mar 13 → Mar 13 Awaiting Parts ⏸ Paused 0 —
Mar 13 → Mar 13 Reschedule ▶ Running 0 11
Mar 13 → Mar 13 Awaiting Parts ⏸ Paused 0 —
Mar 13 → Mar 13 Reschedule ▶ Running 0 11
Mar 13 → Mar 13 Awaiting Parts ⏸ Paused 0 —
Dispatch 0.8d
Material Management 23.0d
Coordinators 11.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.8 days
Material Management
23.0 days
Over SLA
Coordinators
11.0 days
Over SLA
Billing
0.0 days
Created: Jan 26, 2026 Due: Feb 26, 2026 Completed: Mar 13, 2026 (14 days late)
📅
33.6 days Total Age
⏱️
23.0d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
31.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544918
L2 review
Closed
Q-00031234 Inspection #: 29391 Asset ID: 6250927 Model: Welch Allyn - ProBP 3400 Notes Will not power on. Follow-up required. Needs new battery. Part needed QTY 1 PN BATT11
Priority
Standard
Origin
Email
Reason
New Case
Contact
Saryenid Guzman
Owner
Jessica Sells
Created
Nov 18, 2025
Work Orders from this Case (1)
WO-01339862 (current) Invoiced
Part Order • Customer Part Sale
Created: Jan 26, 2026 • Closed: Mar 13, 2026
Completed with significant delays
Invoiced • 199 days old
🚨
Primary Delay 23.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 31.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.8d / 1.0d SLA
Awaiting Parts
23.0d / 3.0d SLA
Reschedule
11.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Customer Requested Parts Order
⚠️ Problem Description
Q-00031234 Inspection #: 29391 Asset ID: 6250927 Model: Welch Allyn - ProBP 3400 Notes Will not power on. Follow-up required. Needs new battery. Part needed QTY 1 PN BATT11

Timeline

📞
Case Linked Nov 18, 2:18 PM
Case Number: 00544918
Subject: L2 review
Status: Closed
🚨 45.0 business days
📋
▶
2 Work Order Created Jan 26, 2:05 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jessica Sells
From: Entered, Assigned
To: Assigned, L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Jan 26, 8:27 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 6h 22m
🚨 23.4 business days
🔩
▶
2 2x Parts Added Feb 27, 10:59 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From: Awaiting Parts
To: Reschedule
Duration in Previous: 31d 14h
🚨 10.9 business days
📦
▶
2 Status: Awaiting Parts Mar 13, 7:59 AM
Status: Awaiting Parts → Status: Reschedule
🔄
Status: Reschedule by Rhonnie Reeves
From: Awaiting Parts, Reschedule
To: Reschedule, Awaiting Parts
Duration in Previous: 2m, 0m
🏁
Status: Closed by Rhonnie Reeves Mar 13, 8:05 AM
From: Awaiting Parts
To: Closed
Duration in Previous: 2m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Mar 17, 6:05 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-256774

Bottlenecks

Awaiting Parts
Duration: 23.0 business days (threshold: 3.0 business days)
Exceeded by 20.0 business days
Reschedule
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00544918
Closed
📦
Parts Order 00089088
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Part Order
Branch
Edge
Technician
Customer Part Sale
Scheduled
N/A
Created
Jan 26, 2:05 PM
Invoice #
SM-256774

Work Details (2)

Name Type Status Qty Amount Date
WL-03123020 Parts Open 1 $109.15 Feb 27, 10:59 AM
WL-03123021 Expenses Open 1 $16.50 Feb 27, 10:59 AM

Details