3/18 MOwens sent email to Tara to inform her the tech was not feeling well this morning. Rescheduling for 3/30 instead of today.
3/17 MOwens Sent email to Tara to change the schedule date from 3/19 to 3/18 .
2/20 MOwens Sent reply back to Tara to schedule this location on 3/19 from 10-1pm
2/19 MOwens Sent email to Tara Faulkner about scheduling the inspections during March. She replied back any day between 8a-8p is fine just have to let her know ahead of time.
🔧Work Performed
44 pieces of equipment inspected and labled.
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service is needed
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
43 Pcs
https://www.ebiotrack.com/inspection.php?iid=32675
📧
Email:Re: UM Urgent Care - Aberdeen, MD Inspection
Completed Mar 18, 2026
From: mowens@emsar.com
To: tara.faulkner@umm.edu
Tara
Michael texted me this morning and he is fighting a cold. He asked to reschedule Today's visit to Aberdeen. Let's reschedule for Monday. 3/30 instead of today.
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Melissa Owens <mowens@emsar.com>Sent: Tuesday, Mar
📧
Email:UM Urgent Care - Aberdeen, MD Inspection
Completed Mar 17, 2026
From: mowens@emsar.com
To: tara.faulkner@umm.edu
Tara
Michael Harris will go to this location on 3/18 in the morning instead of 3/19.
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📧
Email
Completed Feb 20, 2026
2/20 MOwens Sent reply back to Tara to schedule this location on 3/19 from 10-1pm
📧
Email
Completed Feb 19, 2026
2/19 MOwens Sent email to Tara Faulkner about scheduling the inspections during March. She replied back any day between 8a-8p is fine just have to let her know ahead of time.
📅
WO-01339904 - Inspection - DD: 03/31/2026 - Aberdeen - UM Urgent Care - Aberdeen, MD
Mar 30, 2026 9:00am – 12:00pm
Work Order: WO-01339904
Account: UMMS Ambulatory Care, LLC (DBA UM Urgent Care)
Customer Case Number:
Location: UM Urgent Care - Aberdeen, MD
Address: 744 South Philadelphia Blvd, Ste B, Aberdeen, MD 21001
Manufacturer:
Model #:
Serial #:
Contact Name: Tara Faulkner
Contact Phone: 443-7
Case #00561993 – eBiotrack - Automated New Inspection Created
Status: Closed | Priority: High
Annual Equipment Electrical Safety Test And Calibration Service
43 Pcs
https://www.ebiotrack.com/inspection.php?iid=32675
💬Case Comment
Internal Jan 26, 2026 2:13pm
Scott Berry updated SMC, added to case and moved back to Dispatch for WO creation.
Timeline
📞
Case Linked Jan 26, 6:00 AM
Case Number:00561993
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 26, 3:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
🚨16.0 business days
👷
▶
2
Technician Assigned Feb 17, 2:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:21d 23h
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Feb 20, 11:52 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-19T14:00:00.000+0000
🚨17.0 business days
📅
Dispatch Scheduled by Melissa OwensMar 16, 4:50 PM
Scheduled For:2026-03-18T14:00:00.000+0000
⏳2.9 business days
📅
Dispatch Scheduled by Melissa OwensMar 18, 8:43 AM
Scheduled For:2026-03-30T14:00:00.000+0000
⚠️7.0 business days
📅
Dispatch Scheduled by Melissa OwensMar 26, 2:01 PM
Scheduled For:2026-03-30T13:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Michael HarrisMar 30, 11:54 AM
From:Scheduled
To:Tech On Site
Duration in Previous:37d 23h
✔️
Status: Completed by Michael HarrisMar 30, 9:24 PM
From:Tech On Site
To:Completed
Duration in Previous:9h 30m
⏱️
▶
2
4x Labor Added Mar 30, 10:11 PM
4x Labor Added → Status: Closed
🏁
Status: Closed by Michael Harris
From:Completed
To:Closed
Duration in Previous:48m
🔩
▶
2
Parts Added Mar 31, 10:56 AM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:12h 43m, 0m
⏳4.0 business days
🧾
Invoice Created Apr 5, 9:12 PM
Invoice Number:SM-257881
Bottlenecks
Ready for Scheduling
Duration: 15.5 business days (threshold: 1.0 business days)
Exceeded by 14.5 business days
Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Scheduled
Duration: 26.9 business days (threshold: 2.0 business days)
Exceeded by 24.9 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)