2/3/26 SReich - Created case 00564990 for follow up.
2/2 KWeiss, Chatter sent to tech requesting this w/o be closed for a follow up repair case to be created. We can not quote for a repair from an evaluation w/o.
1/28 MOwens Keenan replied back and requested the service visit for this location on Mon. 2/2 at 11am. Replied back and confirmed the schedule date.
1/26 MOwens Called to speak to Keenan Iverson. Left a vm for him to call back
🔧Work Performed
I checked all fuses of chair I checked power was coming into chair. Chair does not give an audible beep I when being plugged in. Chair will need a new PC Board. Part #002-10083-01. Travel charge billed on wo 1339908
🔍Technician Findings
I arrived on site to evaluate exam chair. Chair has no functions.
⚠️Problem Description
2x evaluation WOs
Two exam beds that needs repaired
2 of 2
https://www.ebiotrack.com/workorder.php?wo=71157
📧
Email
Completed Jan 28, 2026
1/28 MOwens Keenan replied back and requested the service visit for this location on Mon. 2/2 at 11am. Replied back and confirmed the schedule date.
📞
Call
Completed Jan 26, 2026
1/26 MOwens Called to speak to Keenan Iverson. Left a vm for him to call back
Feb 2, 2026 8:50pm
@MICHAEL SWINGLE Hi Mike, this w/o will need to be closed for a follow up repair case to be created. We can not quote for a repair from an evaluation w/o.
📅
WO-01339909 - Evaluation - Nashville - Davidson County Downtown Detention Center
Feb 2, 2026 11:00am – 2:00pm
Work Order: WO-01339909
Account: Wellpath LLC
Customer Case Number:
Location: Davidson County Downtown Detention Center
Address: 200 James Roberston Parkway, Nashville, TN 37201
Manufacturer:
Model #:
Serial #:
Contact Name: KEENAN IVERSON
Contact Phone: 615-258-8633
Contact Email: kiverson@well
Timeline
📞
Case Linked Jan 23, 3:12 PM
Case Number:00561791
Subject:L2 review - HCP NO QUOTE NEEDED
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Jan 26, 3:29 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 26, 4:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:52m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Jan 28, 9:52 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-02T16:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLEFeb 2, 3:10 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 5h
⏱️
▶
2
Labor Added Feb 2, 7:48 PM
Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From:Tech On Site, Completed
To:Completed, Incomplete
Duration in Previous:4h 42m, 0m
🏁
Status: Closed by Matthew BatemanFeb 3, 8:33 AM
From:Incomplete
To:Closed
Duration in Previous:12h 40m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonFeb 5, 10:51 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 2h
⚠️9.0 business days
📨
▶
2
Status: Invoice Pending Feb 17, 6:51 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳3.6 business days
🧾
Invoice Created Feb 22, 10:43 PM
Invoice Number:SM-254220
Bottlenecks
Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)